Mercedes-Benz of Columbus

The actual purchasing experience was great and the sale representative I worked with was cordial, but when I went back a week later because of a very bad issue with the breaks, I was essentially told to go representative I worked with was cordial, but when I went back a week later because of a very bad issue with the breaks, I was essentially told to go somewhere else as they "wouldn't know what to do with this car" because it wasn't a Mercedes. That very same day I had my friend who is an amateur mechanic come over and check my car and he was able to find the issue in literally less than thirty seconds by just looking at the wheels. The dealership did not even attempt (or didn't care to) look at my car. All it needed was a new caliper and rotors, something any mechanic could do in less than an hour. If you buy a car from this dealership make sure you ONLY purchase an actual Mercedes-Benz vehicle or they will do absolutely nothing to help you if there is an issue later. I thought Mercedes-Benz was supposed to be higher class or something but they're just your run-of-the-mill dealership that isn't interested in helping you if it inconveniences them. Nice sales people though, Rick's a great guy! More

It was printed that I get a brake job with rotors. I took the car to another dealership and they determined that my car did not require brakes or rotors. Dishonesty is not good customer service! the car to another dealership and they determined that my car did not require brakes or rotors. Dishonesty is not good customer service! More

Everyone was very friendly from start to finish and very transparent. The service was super quick compared to my past experiences at other MB dealerships. Thank you! transparent. The service was super quick compared to my past experiences at other MB dealerships. Thank you! More

The service team was attentive and very welcoming. Issues with my vehicle were addressed and explained thoroughly. Excellent service absolutely a great team I am a satisfied customer. with my vehicle were addressed and explained thoroughly. Excellent service absolutely a great team I am a satisfied customer. More

I have been driving a Mercedes for 35 years. My brother was driving my 2007 that I keep at the beach to Atlanta. He started having problems and stopped at the Columbus dealership. I was so impressed with h was driving my 2007 that I keep at the beach to Atlanta. He started having problems and stopped at the Columbus dealership. I was so impressed with how professional and courteous the staff was. Thank you so much and I wish you were in Atlanta! More

Mr. Jenkins was the most professional salesman that I have ever encountered. He is truly a amazing person. He was knowledgeable in all aspects of Mercedes Benz products. Mr. Jenkins personal made sure have ever encountered. He is truly a amazing person. He was knowledgeable in all aspects of Mercedes Benz products. Mr. Jenkins personal made sure I received star quality services. The Mercedes Benz of Columbus will be my forever go-to dealership. Thank You Staff for your kindness. More

Had to drop in and get a new tire. Service department was very helpful and quick to get me in and out without an appointment very helpful and quick to get me in and out without an appointment More

This dealership and the staff are always courteous and friendly. Always enjoy going here whether it’s for service or sales, overall just a great experience. friendly. Always enjoy going here whether it’s for service or sales, overall just a great experience. More

Angie you as amazing and so was the staff. She was very helpful in every aspect of the purchase and also professional. I look forward to working with them in the future helpful in every aspect of the purchase and also professional. I look forward to working with them in the future More

The Mercedes Benz of Columbus dealership truly knows how to take care of their customers and ensure they are taken care of! Top notch dealership! to take care of their customers and ensure they are taken care of! Top notch dealership! More