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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
998 Reviews

998 Reviews of Mercedes-Benz of Columbus - Service Center

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July 07, 2020

I like the old standard way My experience was pretty nice and most of the saving I had I appreciate it . Normally there higher I love discount think about who does at time like a More

by CHANEY.SHEILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gilbert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Waller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed
Jul 08, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your feedback. We pride ourselves on being the best and that's why we always give the best customer service. Safe travels!

July 06, 2020

Great Very professional people in all areas from the time Imade the appointment till the completed service I would recommend the service department to anyon More

by HOGANWILLIE
Recommend Dealer
Yes
Jul 08, 2020 -

Mercedes-Benz of Columbus responded

Thanks for your review. We appreciate your business and we can't wait to see you next time. Please reach out to us at 706-256-6100 if you ever have any questions, comments, or concerns.

July 05, 2020

Great experience as usual. Addressed all concerns. Communication was excellent. Only reason for 4 stars instead of 5 was the cost of replacing some wear and tear parts. This however is not in dealer c More

by SARATMEKA
Recommend Dealer
Yes
Employees Worked With
Jerry McIntyre
Jul 06, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your feedback. We strive to provide an exceptional experience each and every time. Call 706-256-6100 should you need anything or have any questions. Safe travels!

July 02, 2020

top flight 24 hr road assistance showed, diagnosed problem and started vehicle with deal battery, then ran diagnostics on their high speed computer confirming so More

by JohnS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Renee 24 hour Roadside Assistance
Jul 06, 2020 -

Mercedes-Benz of Columbus responded

Thanks for your feedback. We're dedicated to providing great customer service, especially during the time you need us most. Please give us a call if you ever need anything.

July 01, 2020

scheduled maintenance Everything was handled perfectly, as always. Courtesy car was loaned to me to use. It was clean as a whistle.. My car was showroom condition when I go More

by Jobubba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Reed
Jul 02, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your feedback. It's good to hear that we exceeded your expectations. That's always our goal. We hope to see you again. Safe travels!

June 30, 2020

Best service experience ever. The staff and the manager were very friendly. I was kept up to date with everything happening with my vehicle. Awesome! More

by L. Lane
Recommend Dealer
Yes
Employees Worked With
Troy Reed, Jerry McIntyre
Jul 01, 2020 -

Mercedes-Benz of Columbus responded

We appreciate you taking the time to share your experience at Mercedes-Benz of Columbus. We make sure a customer knows exactly what's going on with their vehicle so they can make the best decision. Please give us a call at 706-256-6100 if you have any questions, comments, or concerns.

June 30, 2020

It took a long time. It took most of June to get my issue resolved.I came back every week of June .It took a long time to get the issue fixed. More

by adolphus.ware
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed
Jul 01, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your feedback. Feedback like this lets us know our ares of improvement. Our Service Manager, Troy Reed, has reached out to you via email. We hope to hear from you soon.

June 30, 2020

I have been very satisfied regarding servicing of my vehicle. Their job performance good quality work with reasonable price. Staff completion of service in a timely manner. More

by EJELLEN23
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Weihl
Jul 01, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your feedback and we're glad that we exceeded your expectations with our customer service. We can't wait to see you next time. Safe travels!

June 26, 2020

Excellent and efficient service! I used the valet service and the picked my car up and took it to the dealership which was over 4”0 miles away from me. I was able to get my car serviced and not have to miss More

by KHEART2009
Recommend Dealer
Yes
Employees Worked With
Jerry McIntyre
Jun 26, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your review. We strive to provide an exceptional experience each and every time. We appreciate your business. Safe travels!

June 26, 2020

MBC is always ready to serve and provide excellent service! They have never left me stranded or feeling neglected in my 13 years with them. More

by Dee
Recommend Dealer
Yes
Employees Worked With
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Waller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed, Jerry McIntyre
Jun 26, 2020 -

Mercedes-Benz of Columbus responded

We appreciate your loyalty to our dealership. Please give us a call at 706-256-6100 if you ever have any questions, comments, or concerns. We truly value you and we are here for you.

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