Mercedes-Benz of Columbus - Service Center

I visited the dealership for B Service and the car was running fine and when i went to pick the car up I found out there is noise coming up from the engine, I decided to not drive the car under this condition, in the next morning i got message from the service manager saying that is my car is fine and the noise i was hearing was the direct injection pump on the vehicle. The vehicle had sat for 3 days and was cold after the vehicle warms up the pump will get quiet. I need to pick up our loaner this morning so if you will send me the address you are at i will have a driver leave this am with your vehicle with disrespect, rudeness and the typical hang up the phone on me!!! Then I decided to fill a complaint at MB-USA. At the end of the day i got phone call from the customer service manager and she apologize about what he did and told me that the technician checked out my car again and he said that the noise is normal and not normal. And now the found that they have to change the pison and connecting rod inside the engine which I’ Gonna lose the value of my car. My car has just 27000 miles.

No problem is too small - and no "drop-in" is resented. Whether it is a tire which can't keep its pressure or a headlight that decides to quit, their interest in fixing the problem NOW is impressive.

Thank you Tres for always having an excellent attitude, always maintaining professional guidance and assistance, I really appreciate your thoughtfulness and understanding each time I need my car serviced, also thank you Lizzie for having a wonderful personality, with a very beautiful smile, thank you all so very much for your service.

I used to do All my purchasing Mercedes from Atlanta, but Richard gave me the same deal, so I decided to give them a try. Whenever I needed service to my vehicle Tres Whatley was Helpful and kept me informed.

Scheduling service appointment was pleasant and attentive to my preferences. Staff was courteous, attentive, and professional. Service was on time and consistent with estimated cost. Cashier was courteous, professional and careful to provide service and payment documents. All of the foregoing contributed to a very pleasant service experience.

I had great service at MB in the beginning of this month; Tres was my representative and as always he was very very kind and considerate with excellent customer service; however, MB held my car for several days and never mentioned my access to a loaner car, the 1st day I was told they had no loaner cars available, the next day I had to call and find out that they would keep my car an additional day and night because the mounts were very hard to remove, same thing for the next day, by Thursday evening I was able to get my car, this was a new and unusual experience for me with MB, as I have had all of with the exception of Axle work and tires through MB, overall, I was very satisfied with my car and always receive excellent CS from Trey.

James Peoples and the rest of the parts staff is extremely friendly, always available to answer any questions, and always deliver the parts on time. Our business depends on top notch service from a competent parts department - and that is exactly what we receive from James and the other members of the Mercedes of Columbus parts department.

This dealership is top notch and honestly the best service I have ever had at a dealer. It was my first time at a benz dealer and my expectations were well exceeded. I bought a used benz from another dealer, and the Columbus dealer treated me and my wife like family and like we purchased it from them. I can not reccomend them enough. The service center, parts, and sales are all very exceptional. GO SEE THEM!!!

MB has the best cars, best and friendly Customer Service Team, they always go over and beyond to meet my needs. I am very pleased with the service mainly from Brandy, Tres, Caleb and John, wishing each of them a very Merry Christmas and a Happy, Joyous and Blessed New Year. Carol Hinton

I visited the dealership for repairs and as usual was met with disrespect, rudeness and the typical blow off! This is nothing new. They are consistent! I was told if I want my car repaired I should be nice! What does that even mean? The worse of it is that I know nothing will change!