Mercedes-Benz of Columbus - Service Center

On 3 Mar 2020, I brought my ML350 to the dealership to have the tailgate’s electronic mechanism repaired, per Troy’s instructions. It had stopped working after the battery was replaced on or about 25 Feb have the tailgate’s electronic mechanism repaired, per Troy’s instructions. It had stopped working after the battery was replaced on or about 25 Feb 2020.The comput-er needed reprogramming & was done immediately. More

Always great service . Phil and the tech works on my cars are exceptional. My first choice fo MB service!!!! My cars always feel new and clean after return are exceptional. My first choice fo MB service!!!! My cars always feel new and clean after return More

Excellent and friendly customer service representatives. Came in for service and was very accommodating. Made sure I was informed on progress of service and billing information. Came in for service and was very accommodating. Made sure I was informed on progress of service and billing information. More

Phil Bono was Mercedes rep that handled me bringing my car in for a recall that was issued for my 2013 E350 Phil was very professional and very knowledgeable on addressing my concerns great job. car in for a recall that was issued for my 2013 E350 Phil was very professional and very knowledgeable on addressing my concerns great job. More

Dealing with the dealership is easy. Transportation to and from is great. The car wash need improving looks as if my child cleaned it. But I did find or should I say find it hard to believe that it has ta and from is great. The car wash need improving looks as if my child cleaned it. But I did find or should I say find it hard to believe that it has taken over 3 visit and over 2 months for find out why my car can't connect to Mercedes Me. Will see on Monday. The transportation driver I forget his name but he was the African American driver was very professional. More

I love the service and friendliness of the staff and sales people here .I always look forward to coming in and interacting with the people here . sales people here .I always look forward to coming in and interacting with the people here . More

Great Service Department. Phil Bono is the best advisor. Took good care of me and very professional. Couldn't ask for better. Great group of people in service dept Took good care of me and very professional. Couldn't ask for better. Great group of people in service dept More

Annual Service The Service Department was excellent, from ease of scheduling to the efficiency of check-in and check-out. Phil Bone and Rene Garcia were great The Service Department was excellent, from ease of scheduling to the efficiency of check-in and check-out. Phil Bone and Rene Garcia were great! More

Phil was awesome from the time i dropped off to the pick-up time of service! Notified me as soon as the diagnosis was complete and from then it took no time for the services to be done. My car is like pick-up time of service! Notified me as soon as the diagnosis was complete and from then it took no time for the services to be done. My car is like a baby that had to go to the hospital and I trusted Phil fully to make sure that my services were met. Thank you guys! More

Phil Bono & Troy Reef were exceedingly helpful in diagnosing the issue with a warning light on my new Mercedes C 300. They were able to get the part in and me, back in the drivers seat! Many Thanks diagnosing the issue with a warning light on my new Mercedes C 300. They were able to get the part in and me, back in the drivers seat! Many Thanks - Deb More