Mercedes-Benz of Columbus - Service Center

Service Department. Extremely professional and courteous service provided for our Mercedes E 350. Limited waiting. Reasonable cost and detail review of work performed. Extremely professional and courteous service provided for our Mercedes E 350. Limited waiting. Reasonable cost and detail review of work performed. Will continue allowing this dealership to provide all needed service. More

B service I appreciated the $150 discount on my service. The dealership is under construction and it was confusing to find where to go for the service center. I I appreciated the $150 discount on my service. The dealership is under construction and it was confusing to find where to go for the service center. I advised that some signage would have been helpful. More

Pleasant experience As always, I enjoy going to this dealership to have my car serviced. Jerry is always friendly & knowledgeable. Steve does excellent work in a very tim As always, I enjoy going to this dealership to have my car serviced. Jerry is always friendly & knowledgeable. Steve does excellent work in a very timely manner! More

Great customer service Outstanding customer service!!! Maintenance completed in a timely fashion and done correctly. I will recommend this dealership to other veterans becau Outstanding customer service!!! Maintenance completed in a timely fashion and done correctly. I will recommend this dealership to other veterans because I have had nothing but a good interaction with all of the staffing here More

Great Customer Service My experience was really good...very professional...I expected to wait longer, but the service was done in a timely manner and the staff was very frie My experience was really good...very professional...I expected to wait longer, but the service was done in a timely manner and the staff was very friendly and helpful.. More

top flight Having had terrible experiences in the past with several of the big dealerships in town, MB of Columbus has been a great find. Staff is friendly, cour Having had terrible experiences in the past with several of the big dealerships in town, MB of Columbus has been a great find. Staff is friendly, courteous, attentive, and thorough in both completion of work, and explanation of details. Couldn't be happier with my MB of Columbus experience and highly recommend this organization. More

Outgoing Since I am outspoken and friendly I kept all the other customers engaged in conversations. Naturally the time flew by. I Love my Mercedes Benz Since I am outspoken and friendly I kept all the other customers engaged in conversations. Naturally the time flew by. I Love my Mercedes Benz More

Mercedes Benz of Columbus Is Awesome My experience was the best ever! My service person, Jerry McIntyre was very professional. He made sure I knew what was going on with my car every step My experience was the best ever! My service person, Jerry McIntyre was very professional. He made sure I knew what was going on with my car every step of the way. I am very satisfied with the quality of work and the very friendly staff. Thank you for your excellent customer service! I’d definitely recommend Mercedes Benz Of Columbus Ga to all of my family and friends! Janice Clark More

TERRIBLE My name is Jose not too long ago I took my MB to your dealer I have a problem with my transmission I was not shifting and you guys toll me the my car My name is Jose not too long ago I took my MB to your dealer I have a problem with my transmission I was not shifting and you guys toll me the my car need it a new transmission with a value of $ 8,086.00. went it was just a small problem of conductor plate TMC . I just pay 200.00 dollars get it fix. So I have a real bad experience with you guys. SERVICE ADVISOR JERRY MCINTYRE (790) AND TECH. RENE GARCIA (143)… Real disappointed with your services and you offered me a trade given me $500.00 dollars for my car. I know I don’t have a nice brand new car but it cost at less $5000.00 I DO NOT RECOMMEND YOU FOR NOTHING YOU GUYS DON’T GIVE A D… ABOUT YOUR COSTUMERS JUST YOUR PAY DAY More

Unprofessional cancellation I made an online appointment on July 24, and the appointment date is August 2 at 10 am. The appointment is to address the recall of passenger-side I made an online appointment on July 24, and the appointment date is August 2 at 10 am. The appointment is to address the recall of passenger-side and driver-side air bag of my Springer RV. At 1138 on August 1 (less than 24 hours prior to the appointment), I received a phone message that the dealer cannot do this repair. After I called back, the service staff first claimed that they could not do any repair on the sprinter. I told him that I did a service A less than two years ago. He asked me to wait on line to pull my record. After that, he admitted the service was done, but he told me that they could not do the repair of airbag recalls. He asked me to bring the sprinter to other dealers. Here are my two main concerns about the service department. 1. it is rather unprofessional and inconsiderate to cancel my appointment a day before my appointment after I have made an arrangement to take a day off on August 2. They should have contacted me for this matter a day or two after I made an appointment. 2. Customers lose confidence after hearing lies from the service department of this dealer. I did my sprinter service there, and yet, they said they could not perform sprinter service. What a stupid lie! More