Mercedes-Benz of Columbus - Service Center

Excellent customer service. My experience with the service department was positive. The service representative and service manager were both friendly and attentive to customer s My experience with the service department was positive. The service representative and service manager were both friendly and attentive to customer satisfaction. The drop off and pick up process was smooth, quick, and efficient. The repairs were performed to my satisfaction and no additional problems so far. More

Every time we bring our car there,we are more than satisfied Everyone we ever talked to at the dealership is extremely knowledgeable and helpful. The pricing is competitive and the service is as good as you coul Everyone we ever talked to at the dealership is extremely knowledgeable and helpful. The pricing is competitive and the service is as good as you could ever ask for. More

service .It was easy to schedule my appointment and I was satisfied with the price and service I received.The service staff was courteous and professiona .It was easy to schedule my appointment and I was satisfied with the price and service I received.The service staff was courteous and professional. More

Airbag recall service For Airbag service, I was contacted multiple times by dealership through email and text. Jerry was polite and courteous. By the time I handover my car For Airbag service, I was contacted multiple times by dealership through email and text. Jerry was polite and courteous. By the time I handover my car to Jerry, my ride to work was ready. I liked to service and I recommend to my friends. More

Great service Outstanding service.. Scheduled service and car was completed as promised. Very customer friendly; offered service to and from preferred location when Outstanding service.. Scheduled service and car was completed as promised. Very customer friendly; offered service to and from preferred location when dropping car off and when service was completed. Troy Reed and Jerry McIntyre were very professional and very courteous. More

Awesome service and excellent communication! Liz you Rock Liz was courteous, personable,respectful, provided options and was very professional. She was patient and took the time to listen to my concerns. S Liz was courteous, personable,respectful, provided options and was very professional. She was patient and took the time to listen to my concerns. She's an excellent service representative. More

Top notch team Jerry was very helpful, my vehicle service and repair work was completed 13:00 hrs and the shuttle was at my home to pick me up with-in a hour after w Jerry was very helpful, my vehicle service and repair work was completed 13:00 hrs and the shuttle was at my home to pick me up with-in a hour after work was complete. More

Service is the best!!! Mercedes picked up my car for service at my home and brought it back when finished all serviced and clean!!! What could be better? I Love Mercedes!! Mercedes picked up my car for service at my home and brought it back when finished all serviced and clean!!! What could be better? I Love Mercedes!! More

Very sloppy Brought my 2006 SL500 and 2012 S550 to the dealer for service about a few weeks apart for the usual service and maintenance. Both times, a few (2-3) l Brought my 2006 SL500 and 2012 S550 to the dealer for service about a few weeks apart for the usual service and maintenance. Both times, a few (2-3) lug nuts were missing and the radio on the SL 500 was not working. Find another dealer. The lip service may be good. The car service is sloppy. More

Was NOT informed of a few important things! First I will say I love my new car and enjoy driving it. My complaint is that 2 months ago I had gone shopping and when I tried to start my car, nothi First I will say I love my new car and enjoy driving it. My complaint is that 2 months ago I had gone shopping and when I tried to start my car, nothing. Today I was running errands and was totally locked out of my car. I want to bring this to your attention because both times if the salesman had gone over these things with me it would not have been a problem. No one told me if you car won’t start using the start button, just remove button and turn it on with the key. Today I was locked out of my car and AGAIN had someone told me how to remove the key from the key fob it would have been an easy fix. Just very frustrating and if someone had just taken the time to go over these things with me it could have made my day a lot better!!!!! More