Mercedes-Benz of Columbus - Service Center

No regrets... New Benz Owner and Customer for life! New MB owner. I have owned my certified pre-owned 2015 MB C300 since last September and have absolutely loved every minute of it. I still smile when I New MB owner. I have owned my certified pre-owned 2015 MB C300 since last September and have absolutely loved every minute of it. I still smile when I get off work and I get to drive it home. Between the amazing assistance and service I receive from this dealership, I would highly recommend coming here to be introduced to the Mercedes-Benz experience. Customer service is definitely a priority with this dealership, and this company. Definitely one of the best decisions I've made, I really love my vehicle. Thank you MBOC! More

Service On arrival I was greeted in a very professional manner and she was interested in what my needs were on this visit. Elizabeth Enix, was very helpful a On arrival I was greeted in a very professional manner and she was interested in what my needs were on this visit. Elizabeth Enix, was very helpful assisting me with pairing my phone. More

Had airbags replaced. Did excellent work on car, shuttle driver very courteous and friendly. Nate who heloed6me at pickup was also courteous and friendly. Other office staf Did excellent work on car, shuttle driver very courteous and friendly. Nate who heloed6me at pickup was also courteous and friendly. Other office staff was stiff and not very engaging. Could have been more friendlier. More

Thank you for your Assistance Great Customer Service! Approachable and very accommodating in assisting me with connecting my new cell phone to blue tube. Bryce carefully explain st Great Customer Service! Approachable and very accommodating in assisting me with connecting my new cell phone to blue tube. Bryce carefully explain step by step the exact details, so I understood it completely. He truly made my day, and he should be commended for his outstanding customer service. It is my pleasure to express my appreciation. Bryce should be the bench mark for exceeding customer service for Mercedes. More

Service.on starting vehicle I was very pleased as always with the friendly service received. Nate is always so helpful, even though I don't know much about cars. I was very pleased as always with the friendly service received. Nate is always so helpful, even though I don't know much about cars. More

Tire pressure check. Nate was very friendly and efficient. He greeted me at the door, asked how he could help. In just a few minutes, my car was ready. Nate was very friendly and efficient. He greeted me at the door, asked how he could help. In just a few minutes, my car was ready. More

Got Me In Fast response and scheduling! I enjoy getting my service done with Mercedes of Columbus! Great atmosphere to business with and nice selection of vehic Fast response and scheduling! I enjoy getting my service done with Mercedes of Columbus! Great atmosphere to business with and nice selection of vehicles to offer. More

Great wonderful people and very friendly!!! Nate and Elizabeth are so friendly every time I visit this dealership. I’m greeted at the door and feel so welcomed. I recommend this dealership to a Nate and Elizabeth are so friendly every time I visit this dealership. I’m greeted at the door and feel so welcomed. I recommend this dealership to anyone who’s looking to purchase a Mercedes Benz and the service is awesome. 😊 More

EXCELLENT SERVICE! Since purchasing my vehicle from Mercedes Benz of Columbus, Georgia in 2013, the experience has been Wonderful. The sales and auto service team is ver Since purchasing my vehicle from Mercedes Benz of Columbus, Georgia in 2013, the experience has been Wonderful. The sales and auto service team is very professional and knowledgeable, the accommodations and customer service are superb, and the mechanical work is spot-on. KEEP UP THE GOOD WORK! More

I wish there’s 0 star I visited the dealership for B Service and the car was running fine and when i went to pick the car up I found out there is noise coming up from th I visited the dealership for B Service and the car was running fine and when i went to pick the car up I found out there is noise coming up from the engine, I decided to not drive the car under this condition, in the next morning i got message from the service manager saying that is my car is fine and the noise i was hearing was the direct injection pump on the vehicle. The vehicle had sat for 3 days and was cold after the vehicle warms up the pump will get quiet. I need to pick up our loaner this morning so if you will send me the address you are at i will have a driver leave this am with your vehicle with disrespect, rudeness and the typical hang up the phone on me!!! Then I decided to fill a complaint at MB-USA. At the end of the day i got phone call from the customer service manager and she apologize about what he did and told me that the technician checked out my car again and he said that the noise is normal and not normal. And now the found that they have to change the pison and connecting rod inside the engine which I’ Gonna lose the value of my car. My car has just 27000 miles. More