Mercedes-Benz of Coral Gables - Service Center

first service visit Great staff and service. Car was ready when promised and in good working order. David my service rep is top notch and in tune with my needs and concer Great staff and service. Car was ready when promised and in good working order. David my service rep is top notch and in tune with my needs and concerns More

Recall and Unexpected Repair Service provided was very good however my disappointment came as a result of the availability of a loaner car from the dealership. MB of Coral Gables Service provided was very good however my disappointment came as a result of the availability of a loaner car from the dealership. MB of Coral Gables makes a point in reassuring customers that a loaner will be provided if a normal time for it is provided by the customer. It was not the case even though I was not asking for an specific car just any form of transportation that MB of Coral Gables eventually couldn’t provide. More

Best service ever! As I have said numerous time, the person that represents a Company makes a difference and therefore I am rating this dealership with five stars. Dave As I have said numerous time, the person that represents a Company makes a difference and therefore I am rating this dealership with five stars. Dave Gossett is my advisor and he exceeds on his responsibilities as an advisor. Apart from being an excellent liaison with the service technicians at the dealership he also ensures that every single repair is done, he reviews your service contract coverage if you have one and he keep you informed step by step. I will repeat what I have always said: If you plan to purchase or to lease a Mercedes Benz, Mercedes Benz of Coral Gables is the right place to go as you continue receiving excellent service from the service department. Personally for me the best advisor I have had is Dave Gossett as he continues to be attentive, efficient, very professional and always with a smile. As you might expect my car was ready at the time Dave promised. My congratulations to Dave’s boss as he is an asset to the service department. I have recommended four more people to ask for Dave to be their advisor as I am sure he will not disappoint me . More

Great Service❗️ Great service Dept and advisor. Dave Gossett was knowledgeable and very accommodating in getting me in queu for a Service appointment and insuring my Great service Dept and advisor. Dave Gossett was knowledgeable and very accommodating in getting me in queu for a Service appointment and insuring my car repairs were done promptly inspite of a very busy schedule. He interacted extremely well with my auto insurance claim adjuster & provided me with frequent updates. Excellent customer service. Thanks Dave. S.Heros More

Good service Great customer service, ease of drop off. Was able to get a loaner. Process was very easy and Donny provided updates on car repairs. Pick was quick as Great customer service, ease of drop off. Was able to get a loaner. Process was very easy and Donny provided updates on car repairs. Pick was quick as well. More

Exceptional Whenever I step foot in this dealership, I am always treated with respect and professionalism by every single employee. They treat you like if you are Whenever I step foot in this dealership, I am always treated with respect and professionalism by every single employee. They treat you like if you are the only customer in the shop. The entire staff is phenomenal and Luis Gutierrez runs a great service department. More

Exceptional service always Prompt, professional and very friendly. I always feel the Service personnel is eager to help and answer all my questions thoroughly. Tony Fuentes is m Prompt, professional and very friendly. I always feel the Service personnel is eager to help and answer all my questions thoroughly. Tony Fuentes is my Assistant Service Manager More

Recall part The recall part was installed. Service was excellent, Rosie has great customer service skills, everyone at the dealer is amicable and willing to assis The recall part was installed. Service was excellent, Rosie has great customer service skills, everyone at the dealer is amicable and willing to assist in any way they can. They are all professionals! More

It was a pleasure From my arrival to my departure, everything was first-rate. My service advisor, Rosie, is the best, and its her professionalism that keeps me returni From my arrival to my departure, everything was first-rate. My service advisor, Rosie, is the best, and its her professionalism that keeps me returning to Mercedes-Benz of Coral Gables. More

30,000 service Very smooth process from beginning to end. Marcos as always is very friendly and fast in getting me in and out with the loaner vehicle. First class Very smooth process from beginning to end. Marcos as always is very friendly and fast in getting me in and out with the loaner vehicle. First class service overall. More