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Mercedes-Benz of Coral Gables - Service Center
Coral Gables, FL
2,588 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center
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October 07, 2011
Excellent service by both Juan the Service Manager and my Service Advisor Valentin Sanchez. The Dealership on its way to an excellent facility. Osmundo Sanchez Jr. Service Advisor Valentin Sanchez. The Dealership on its way to an excellent facility. Osmundo Sanchez Jr. More
by Mundito6810
Employees Worked With
Juan, Service Mgr. and Valentin Sanchez Advisor
October 06, 2011
As you see, I am not very satisfied with the job done. The dealer called us in order to pickup the car, and the car wasn't ready. The only person that had a outstanding service was the lady from Enterpris The dealer called us in order to pickup the car, and the car wasn't ready. The only person that had a outstanding service was the lady from Enterprise. The rest of the personnel was nice, but no one new about my car. After 45 minutes, I had to talk to another person and they told me that the car was being washed. Suddenly the car appeared and a I asked to the driver "did you wash the car"? and he said "yes". You have to work very much with the customer service and the communications between departments. This is my first Mercedes and this is not a good experience. I have been with Audi for over 5 years without any problems or issues. I paid almost $500.00 for a maintenance, (which is not cheap) and the rate doesn't correspond to the service provided. More
by alejandrop
Employees Worked With
4
October 05, 2011
Great Service! Exceeded Expectations! Unforgetable experience! The Service Manager was very helpful and took it upon himself to fix all the problems I had with my vehicle. As previously stated, experience! The Service Manager was very helpful and took it upon himself to fix all the problems I had with my vehicle. As previously stated, it was a very rewarding experience. Thanks for taking the time to care! Sincerely, Marivi Rodriguez More
by Jomari3
Employees Worked With
Luis Gutierres & Jesus Romero
September 02, 2011
Outstanding customer service. Fast and effective!!! David Robinson is not only a great proffesional but best of all a great human being. He really cares for customers and does everything at his reach to guid Robinson is not only a great proffesional but best of all a great human being. He really cares for customers and does everything at his reach to guide and satisfy the needs of his customers. I look forward to continue using this dealer because of the great experience. Congratulations David, keep up that great attitude!!! More
by catulo
Employees Worked With
David F. Robinson
August 25, 2011
David is an outstanding associate, extremely helpful and very attentive to our needs. Very impressed with the level of customer service I received. Highly recommend David if you're ever in need of service o very attentive to our needs. Very impressed with the level of customer service I received. Highly recommend David if you're ever in need of service or parts. Keep up the great work David !!! ....and by the way Marcos Gonzales ( Service Manager) is amazing !!! Class act ...the entire team at Coral Gables Mercedes !....The best or nothing !!! More
by stevebancr
Employees Worked With
David Robinson
August 08, 2011
David's knowledge of mercedes benz has given me the David's knowledge of mercedes benz has given me the confidence to send some one else to the parts department if I can't go myself. I know if he is t David's knowledge of mercedes benz has given me the confidence to send some one else to the parts department if I can't go myself. I know if he is there ; the problem WILL BE SOLVED. I have been there when he (David) has shown TRUE professionalism when dealing with irate individuals. It's GOOD to get any matter resolved the 1st time around without negative attitudes being an issues. More
by preacher man
Employees Worked With
David Robiuson
August 08, 2011
Representative was very friendly and professional. Took the time to explain in detail about the parts that I needed to purchase.I no longer live in Miami, but I will continue to drive the 30 miles + just t the time to explain in detail about the parts that I needed to purchase.I no longer live in Miami, but I will continue to drive the 30 miles + just to shop at your dealer!!! More
by mercho
Employees Worked With
David Robinson
July 18, 2011
Took my vehicle in for some repair concerns today and the entire process including obtaining a loaner vehicle, was seemless. I was particularly impressed with Mr. Sanchez' professionalism and quick assistan entire process including obtaining a loaner vehicle, was seemless. I was particularly impressed with Mr. Sanchez' professionalism and quick assistance. More
by marias17
Employees Worked With
Val Sanchez
June 30, 2011
I recently visited the facility with some minor but troublesome issues that were occurring on as on and off basis, meaning that they were not constant. After doing some troubleshooting and working w troublesome issues that were occurring on as on and off basis, meaning that they were not constant. After doing some troubleshooting and working with those small troubles, and of course with some diligent and patience, along with closely paying attention to these issues – those issues seem to have been worked out. Most of all I want to reiterate that my firm believes that it could have not been done without their service and attention to detail that was definitely provided. When it was time to pick up the car, do to some construction that is currently going on at the dealer; the car was not up to their cleaning standards. Mr. Richard Santallana responded swiftly and was quick to the task of mending the issue at hand; He offered to get the car detailed without any objection as a token of appreciation for the time that the car had been in the shop in order to correctly and finally fix those small issues. Thank you guys for truly making that difference. More
by carl177
Employees Worked With
Richard Santallana and Jesus Romero
June 10, 2011
David Robinson (parts) continues to set the customer service bar high! Both him in his manager (parts manager) have clearly understood redefined over-the-counter experience. Always prompt to help, undiv service bar high! Both him in his manager (parts manager) have clearly understood redefined over-the-counter experience. Always prompt to help, undivided attention, no mercedes owner could ever expect more from the parts department at MB coral gables. Great job guys, keep it up. More
by jussaneassis
Employees Worked With
David Robinson
