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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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July 16, 2021

Amazing service,, knowledge, treatment and courtesy from our Service Consultant Guillermo Requena and Mercedes-Benz Coral Gables! I strictly recommend for my Friends and Clients. More

by Julio Murta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guillermo Requena
Jul 17, 2021 -

Mercedes-Benz of Coral Gables responded

Mr. Murta, we appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 15, 2021

The drop-off experience and pickup of the car was smooth. Tony was great and checked to see if there were any recall notices. Overall positive experience, but the loaner group was understaffed at 7:30 in the More

by scotto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Jul 15, 2021 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 15, 2021

I bought my car here 3 months ago and since day one had great customer service. Always been treated extremely well. From customer service, sales, service department, everyone is courteous, knowledgeable & More

by KN125
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Espinoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 15, 2021

Perfect. I don't know how he does it . It is like Iam the only customers he sees always remember what I wan to do to my next service and what I did in my last . Sometimes I ask for something and he replies More

by 51f1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Jul 15, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Tony was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Jul 15, 2021 -

51f1 responded

Tony Fuentes is the best! I keep coming back to your dealership because of him…

July 15, 2021

Byron Soler was very professional and courteous and took care of my Issue efficiently and promptly. Displaying excellent customer service, and it was a pleasure dealing with him. More

by Kj.ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Mercedes-Benz of Coral Gables responded

KJ, Thank you for taking the time to share your thoughts on working with Bryon and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 14, 2021

Andrea is very efficient, attentive and problem solver, she took care of my needs and I’m 100% satisfied I could not evaluate her job less than EXCELLENT honestly More

by dralejandrodelacruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Jul 14, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Andrea was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Jul 14, 2021 -

dralejandrodelacruz responded

thank you so much for everything, im more than pleased with the service

July 14, 2021

The problem with my vehicle was resolved promptly and Stephanie was great to work with. I will be taking my vehicle to this Mercedes-Benz dealership from now on and recommending it to my friends and coll More

by Rafa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jul 14, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Stephanie and our team. Please don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 14, 2021

Best service in the game. Always prompt and makes sure to take care of your car quickly and efficiently. Knowledgeable and can count on him even when it’s a last minute emergency. More

by josefmysorewala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 14, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear Jose and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 14, 2021

Best service ever Stephanie is the best service manager there always smiling and takes care of your car service fast and perfect car come out like new car clean and smell!!!! More

by AMG DAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jul 14, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. Stephanie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 14, 2021

José Artiles súper bien atiende a los clientes, es una excelente persona, el dealer también con excelente servicio, lo recomiendo siempre, gracias José More

by Daikelin Abreu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 14, 2021 -

Mercedes-Benz of Coral Gables responded

Daikelin, Thanks for sharing your thoughts about your experience working with Jose here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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