Mercedes-Benz of Cutler Bay

GREAT SERVICE Siempre un servicio exelente, la profesionalidad del personal es incomparable. Gracias a Charlie Rodriguez y a Pablo Garcia que despuese de cuatro an Siempre un servicio exelente, la profesionalidad del personal es incomparable. Gracias a Charlie Rodriguez y a Pablo Garcia que despuese de cuatro anos de servicio siguen siendo tan competentes como el primer dia. More

Kevin knows! I had such a great time of spending my money at this place - yes, that’s possible when you have the right customer service! Kevin - thank you so much I had such a great time of spending my money at this place - yes, that’s possible when you have the right customer service! Kevin - thank you so much for all your help and for your ability to listen and adjust to all of my needs. I think, Kevin has a great skil to adjust to the particular customer’s personality, that makes the customer wanting to come back. Will I go to the Mercedes service center in North Miami? - noo, because Kevin is not there! Enough about Kevin, otherwise I’ll create a big line of customers waiting for his service. The loaner guy (sorry for calling you this way - I just can’t recall your name, shame on me) was nice too - he did all the work for me by calling my insurance and dealing with annoying automated questions, etc. Overall, all was great as always -positive personell, good energy, fast, clean, and of course expensive! Love it! But why did you remove those walls between the service agents? 8-| -so now everyone has to listen to our weird jokes. PS. Good sales technique too - Kevin, you won, now I want to upgrade my car! More

Service air bag Very good service as always, I have no complaints, I recommend this dealer and its employees I give 5 stars for their careful attention,thank you Very good service as always, I have no complaints, I recommend this dealer and its employees I give 5 stars for their careful attention,thank you More

Helpful, courteous I have always had a positive experience with the service department. Very helpful and they go out of their way to please. Adam Littman is a great ass I have always had a positive experience with the service department. Very helpful and they go out of their way to please. Adam Littman is a great asset to the dealership! More

I was treated on a very professional manner The problems with my car were addressed with care and professionalism. Still waiting to resolve a main issiue, but they are working on resolving that The problems with my car were addressed with care and professionalism. Still waiting to resolve a main issiue, but they are working on resolving that situation. Mr. Gutiérrez and Mr. Rodríguez assisted me with courtesy and both were very deligent. More

Jose Castillo is awesome! Jose has gone above and beyond what he needs to do to satisfy any customer. I would recommend anyone needing service on their vehicle to go and see hi Jose has gone above and beyond what he needs to do to satisfy any customer. I would recommend anyone needing service on their vehicle to go and see him. More

Repair The entire staff at Mercedes-Benz of Cutler Bay was committed to helping me in repairing my vehicle. Thanks to all involved and the loaner vehicle pro The entire staff at Mercedes-Benz of Cutler Bay was committed to helping me in repairing my vehicle. Thanks to all involved and the loaner vehicle process was smooth More

Satisfied At first we did not agree on the deal, it took us a little time to arrive, but in the end we managed to close, Jack and Angel were patient and underst At first we did not agree on the deal, it took us a little time to arrive, but in the end we managed to close, Jack and Angel were patient and understood my point and well, now I have my mercedes, in the future I would go back to negotiate with them and I'm sure they will give me the best deal. Highly recommended More

2-3 tomen there for same reason I think the problems is operational ! I have a manufacturer warranty and it seems that it’s not being honored since I have taken the car in 2-3 times I think the problems is operational ! I have a manufacturer warranty and it seems that it’s not being honored since I have taken the car in 2-3 times for the same issues.this last time I was told that a dye was injected into the AC system to see if it had a leak!?!?! Really?!?! I asked how do we know if it has a leak? Answer I got ... if the AC starts blowing hot air again then I have to bring it back !!! I truly feel my problem is not being addressed appropriately! It is not normal for a 2016 car nevertheless a Mercedes be blowing out hot air and low on Freon !!! And no solutions all I get is “we can’t duplicate the complaint” I would like to write to corporate and have this addressed I feel I am being disregarded especially since I didn’t purchase the car at a Mercedes dealer. The car has an issue and Mercedes is not backing up the warranty having me bring it back time and time again. Wasting time from work this time it was in the shop 5 business days. And to top it off when I was given my car back the gas tank was completely empty so much so I didn’t have enough to even drive to a gas station I had to ask the lady that takes in the rentals for gas and she looked at me like if I was asking for something that was not right. Not all people that own Mercedes are rich I feel if I don’t purchase extra service so this dealer can make money off of me I am not treated the same as others that shop there. I hope someone calls me back regarding this survey. I am extremely disappointed having purchased a Mercedes! More

Way too expensive for maintenance and repairs!! I won’t recommend any dealers period, neither for regular service nor repairs, specially BMW, Mercedes and Audi dealership , find a good local mechani I won’t recommend any dealers period, neither for regular service nor repairs, specially BMW, Mercedes and Audi dealership , find a good local mechanic who specialize in German Cars and go for it, Novitech running is an excellent shop by the Tamiami Airport Area and they do amazing work. More