Mercedes-Benz of Cutler Bay

Excellent Service Experience My service adviser, Kevin Laplanche, is a pleasure to work with. The store is beautiful. The overall experience made my trip from the northern part of My service adviser, Kevin Laplanche, is a pleasure to work with. The store is beautiful. The overall experience made my trip from the northern part of the county worthwhile. More

Quick, Professional Service As a Mercedes owner, you expect good service at your local dealership. This place delivers! My service rep. was Kevin Laplanche, and he was not only As a Mercedes owner, you expect good service at your local dealership. This place delivers! My service rep. was Kevin Laplanche, and he was not only professional at the dealership... he also took time to call and text me to make sure the car was perfect, after I picked it up. More

Service Department As always my advisor Vernon Chang took excellent care of my daughters car. I will always Bring my cars to Vernon due to his exceptional customer servi As always my advisor Vernon Chang took excellent care of my daughters car. I will always Bring my cars to Vernon due to his exceptional customer service. More

Excellent and hassle free service everyone is very customer service oriented and if you have been taking your vehicle for service to them for a while they treat you as a close friend. everyone is very customer service oriented and if you have been taking your vehicle for service to them for a while they treat you as a close friend. they are trustworthy and stand by their work. they also give you Mercedes loaners!!!! not rental car inventory and that for me is a big PLUS! More

Outstanding You can make appointments by phone or on-line, they will be waiting for you. Their waiting area is one of the nicest and their Service Advisors are ve You can make appointments by phone or on-line, they will be waiting for you. Their waiting area is one of the nicest and their Service Advisors are very helpful and knowledgeable. More

Service on metris My service advisor Kevin is awesome! Attentive and straight forward. The dealership in all has very nice lobby with refreshments / TVs /Wiffi and all My service advisor Kevin is awesome! Attentive and straight forward. The dealership in all has very nice lobby with refreshments / TVs /Wiffi and all the items I need to have an enjoyable time while I wait for service. They also offer a shuttle but at times I just go to the mall that is in walking distance. More

The service rep is very knowledgeable With great customer s I am recognizing service rep Herbert Kanzki for great customer service keeps me up-to-date with my car very knowledgeable shows care and concern I am recognizing service rep Herbert Kanzki for great customer service keeps me up-to-date with my car very knowledgeable shows care and concern More

Amazing service I didn’t buy my car here but I brought it without an appointment since my ac broke down in the beginning of August. I brought my car they gave me a lo I didn’t buy my car here but I brought it without an appointment since my ac broke down in the beginning of August. I brought my car they gave me a loaner right away and had me on my way. Didn’t have to wait more than 5 mins. Kept me informed and returned my car in perfect condition. I am extremely happy! More

Extreme service and care I would like to take the chance to thank my service advisor Mr Adrian Lee Sang for his outstanding customer service he took the time to listen observe I would like to take the chance to thank my service advisor Mr Adrian Lee Sang for his outstanding customer service he took the time to listen observed And alow me to address all my issues and took care of them and went even above to check for the recall on my car and took care of it on the same visit also keep me inform of the entire process he is a model employe More

Great Service Wonderful experience, Love my new Mercedes! This is my 2nd lease with Alex. He is patient and even delivered the car to my office. Making the entir Wonderful experience, Love my new Mercedes! This is my 2nd lease with Alex. He is patient and even delivered the car to my office. Making the entire experience wonderful. Thank you!!! Maria G Morillo More