Mercedes-Benz of Cutler Bay

Superb to say the least! The quality of service and courtesy supersedes any dealer we have bought or leased cars from. Starting with our salesman, Ira Jones. He is just exce The quality of service and courtesy supersedes any dealer we have bought or leased cars from. Starting with our salesman, Ira Jones. He is just exceptional when it comes to detail and knowledge. His attention to our needs and likes were his priority. He makes it a priority to make sure we are always happy and extends his courtesy throughout the years. He truly defines excellent customer care! We had the pleasure of meeting Ewer Aguiar in financing. Mr. Aguiar treated us with a huge smile and made sure he answered every question we had. He went out of his way to explain our different options. He insisted we know everything we needed to know before we walked out with our new car. He was extremely helpful and his attitude speaks volumes of the kind of employees Mercedes has at this dealer! It was a great experience . We are very happy that we came back to negotiate our new lease with Ira and Ewer! They make a great team! More

Maintenance Great attention by Charlie and the loaner staff. The follow up was great however the staff that cleans the car on the inside they only clean the fron Great attention by Charlie and the loaner staff. The follow up was great however the staff that cleans the car on the inside they only clean the front floor and the back was dirty and they dont even vacum or pass a wrag to the seats. had better detail at the MB on Pembroke Pines. More

Fantastic Service. Hands-down the best service I've received in my 20 years buying cars. Laura Delgado is an asset to Mercedes-Benz of Cutler Bay. I was in and out o Hands-down the best service I've received in my 20 years buying cars. Laura Delgado is an asset to Mercedes-Benz of Cutler Bay. I was in and out of the dealership within an hour everything that was told to me was true and accurate. Truly exceptional service thanks again. More

Great experience Great buying experience, from start to finsh very smooth. transaction. Definitely would consider purchasing another Benz when my current lease is up Great buying experience, from start to finsh very smooth. transaction. Definitely would consider purchasing another Benz when my current lease is up. Very nice facility and show room. More

Purchasing a new car! I recently went to the Mercedes benz dealer in cutler ridge, Florida right off the turnpike on exit 12 and purchased a new car within the matter of ho I recently went to the Mercedes benz dealer in cutler ridge, Florida right off the turnpike on exit 12 and purchased a new car within the matter of hours. The sales person that helped me was Ms. Laura! I highly recommend if you were to buy a car, ask for her. She will occupy all your needs and make sure you are satisfied before you walk out the door. She is one of the best sales persons I have met as of yet and I have been purchasing cars for a long time! I highly highly recommend her. Laura called a few days later to make sure everything with the car is going great and made sure we were satisfied even AFTER purchasing the vehicle. More

Service at its finest Outstanding experience she was able to help me with any questions I had. Definitely recommend talking to her on working out a deal on a vehicle. Outstanding experience she was able to help me with any questions I had. Definitely recommend talking to her on working out a deal on a vehicle. More

Very professional and courtesy Very professional persons from the sales person, finance person, to the manager there are great they treated me very well and not rushing me to make Very professional persons from the sales person, finance person, to the manager there are great they treated me very well and not rushing me to make a choice what kind of car I want it they help me with everything I will highly recommend my family and friends to go to this deal you guys are awesome. More

Professionalism at its peak. Excellent experience, the staff is very attentive and profesional, they make the auto buying experience a smooth process. I'm extremely happy. I would Excellent experience, the staff is very attentive and profesional, they make the auto buying experience a smooth process. I'm extremely happy. I would definitively recommend this dealer. More

Exceptional Experience - Outstanding professionals Mercedes Benz of Cutler Bay is A top notch establishment . There are not enough great things I can say about the amazing people we have had the pleas Mercedes Benz of Cutler Bay is A top notch establishment . There are not enough great things I can say about the amazing people we have had the pleasure of working with at this location. Everyone we have come in contact with this past week were amazing, courteous, and true professionals. The dealership is pristine and you can practically eat off of the floor. We purchased a C250 couple years back in 2012 and were very pleased not only the car but w the service at this location. Last week were went back just to take a look and ended up trading up for another model. Our rep was Carmen Arrazola and she was incredible!!! Very knowledgeable of her product , kind, honest, and extremely efficient . We also had the pleasure of meeting Herminio Perez which is the sales manager of the Dept . They both made us feel at home and made the “dreaded” car purchasing experience a real pleasure. Henry Diaz in financing department was very helpful & efficient and actually pretty funny lol. Robert Damas in the service department was happy and gracious enough to help us with a few things even though it was late and past closing time. Vernon Chang also in the service department and the girls in the loaner department Maritza and Terri have great follow thru and very kind and service oriented. All being said Thank you Mercedes Benz of Cutler bay for an amazing experience. No doubt we will be back when looking for the next one . More

Great Customer Service I had never purchased a car on my own before, I was afraid to even go inside the dealership due to my lack of knowledge about cars and financing. With I had never purchased a car on my own before, I was afraid to even go inside the dealership due to my lack of knowledge about cars and financing. With Pablo Garcia and Oliver Ortiz I always felt respected, I asked a lot of questions and they were always patient with me, there was never any pressure. My experience was excellent, I am super happy with my new car. I strongly recommend this dealer and staff. They are kind and professional. Thank you so much to make my dream come true. More