Mercedes-Benz of Cutler Bay

Very professional and courtesy Very professional persons from the sales person, finance person, to the manager there are great they treated me very well and not rushing me to make Very professional persons from the sales person, finance person, to the manager there are great they treated me very well and not rushing me to make a choice what kind of car I want it they help me with everything I will highly recommend my family and friends to go to this deal you guys are awesome. More

Professionalism at its peak. Excellent experience, the staff is very attentive and profesional, they make the auto buying experience a smooth process. I'm extremely happy. I would Excellent experience, the staff is very attentive and profesional, they make the auto buying experience a smooth process. I'm extremely happy. I would definitively recommend this dealer. More

Exceptional Experience - Outstanding professionals Mercedes Benz of Cutler Bay is A top notch establishment . There are not enough great things I can say about the amazing people we have had the pleas Mercedes Benz of Cutler Bay is A top notch establishment . There are not enough great things I can say about the amazing people we have had the pleasure of working with at this location. Everyone we have come in contact with this past week were amazing, courteous, and true professionals. The dealership is pristine and you can practically eat off of the floor. We purchased a C250 couple years back in 2012 and were very pleased not only the car but w the service at this location. Last week were went back just to take a look and ended up trading up for another model. Our rep was Carmen Arrazola and she was incredible!!! Very knowledgeable of her product , kind, honest, and extremely efficient . We also had the pleasure of meeting Herminio Perez which is the sales manager of the Dept . They both made us feel at home and made the “dreaded” car purchasing experience a real pleasure. Henry Diaz in financing department was very helpful & efficient and actually pretty funny lol. Robert Damas in the service department was happy and gracious enough to help us with a few things even though it was late and past closing time. Vernon Chang also in the service department and the girls in the loaner department Maritza and Terri have great follow thru and very kind and service oriented. All being said Thank you Mercedes Benz of Cutler bay for an amazing experience. No doubt we will be back when looking for the next one . More

Great Customer Service I had never purchased a car on my own before, I was afraid to even go inside the dealership due to my lack of knowledge about cars and financing. With I had never purchased a car on my own before, I was afraid to even go inside the dealership due to my lack of knowledge about cars and financing. With Pablo Garcia and Oliver Ortiz I always felt respected, I asked a lot of questions and they were always patient with me, there was never any pressure. My experience was excellent, I am super happy with my new car. I strongly recommend this dealer and staff. They are kind and professional. Thank you so much to make my dream come true. More

Berny is a pro The title says it all but we have bought three cars from Berny and would do so again. No pressure and always attentive even when we are annoying. The title says it all but we have bought three cars from Berny and would do so again. No pressure and always attentive even when we are annoying. More

Great Personal very professional, easy to deal with, pleasant, Respectfull, helpful, quality of service good, worker highly qualify and give excellent advic Personal very professional, easy to deal with, pleasant, Respectfull, helpful, quality of service good, worker highly qualify and give excellent advice Come back again, recommend others, More

Outstanding I was always told that buying or leasing a car it's one of the most painful experiences. This is not the case when you go to Cutler Bay Mercedes Benz. I was always told that buying or leasing a car it's one of the most painful experiences. This is not the case when you go to Cutler Bay Mercedes Benz. Everyone was exceptionally helpful and polite making this a refreshing experience. It is more about your needs that the mere fact of selling you a product. More

Amazing, knowledge and extremely professional service!! I've been a loyal customer with Mercedes Benz of Coral Gables, purchased my first Benz in 1994 it's been 23 wonderful and exciting years with the comp I've been a loyal customer with Mercedes Benz of Coral Gables, purchased my first Benz in 1994 it's been 23 wonderful and exciting years with the company. In December of 2010 I visited the Cutler Bay Dealer for the first time and fell in love with the outstanding customer service, amazing knowledge and extremely professional service Oliver Ortiz, Herminio and the rest of the employees greeted me with. I just purchased my third Lease at Cutler Bay with Oliver last week and once again I'm beyond grateful for the service Oliver Ortiz, Maribel Ramos and Ira Jones have given me. Thank you, Jacqueline Reyes More

Lease buyout options. Discussed purchase options associated with the conclusion of the current lease. Dealer fee was not waived therefore I am looking at other options. I Discussed purchase options associated with the conclusion of the current lease. Dealer fee was not waived therefore I am looking at other options. I do not believe that charging a dealer fee is appropriate nor in the signed lease. More

Flat tire replacement Had appointment as always on time . service personnel is alway very professional at cutler bay. I got a loaner and didn't wait a long time to get it . Had appointment as always on time . service personnel is alway very professional at cutler bay. I got a loaner and didn't wait a long time to get it . More