Mercedes-Benz of Cutler Bay

Excellent Received courteous help to process the transaction my questions were answered to my satisfaction and the atmosphere and courtesy of the sales person m Received courteous help to process the transaction my questions were answered to my satisfaction and the atmosphere and courtesy of the sales person made my experience completely outstanding More

Smooth and Pleasant Experience Everything from the moment I walked in and was greeted, until the moment I drove off with my first Benz was perfect. The environment at this site is Everything from the moment I walked in and was greeted, until the moment I drove off with my first Benz was perfect. The environment at this site is welcoming and very comfortable. ( The presentation of the site was classy, the staff was professional and wore genuine smiles, and the bathroom was squeaky clean.) Two memorable guys that helped make my experience perfect were Joe Maya and Ewer Aguiar. Joe Maya was the perfect Benz sales rep. He was super cool, patient, knowledgeable and easy going. He helped me feel comfortable and confident about my choice. I am so happy with my new C300! We were so meant to be:-) Ewer Aguiar was awesome. He handled the paperwork process smoothly. He was clear, and cut straight to the point. I am first time Mercedes owner and feel like I will be a customer for life now! More

Service Review As always, great services again Herbert was excellent . I was put on a loaner so I don't have to miss work and the tire was changed as it should. As always, great services again Herbert was excellent . I was put on a loaner so I don't have to miss work and the tire was changed as it should. More

pleasurable, feel very comfortable. Excellent personnel. I was very comfortable as soon as I walked in the building. Every body was very helpful in every moment, from choosing the right car to the end with a I was very comfortable as soon as I walked in the building. Every body was very helpful in every moment, from choosing the right car to the end with all the paper work. It was a pleasure to make business with Ira, a tral gentleman , thanks for everything. More

Exceptional Experience! My recent EXCEPTIONAL experience prompted a sincere note of thanks and appreciation to the team at Cutler Bay Mercedes who greeted and treated me with My recent EXCEPTIONAL experience prompted a sincere note of thanks and appreciation to the team at Cutler Bay Mercedes who greeted and treated me with courtesy, respect and honesty from the moment I placed my first phone call to waving goodbye as I drove a beautiful new CLA 250 off of the lot! WOW, what a surprisingly pleasant customer experience at Mercedes of Cutler Bay compared to other dealerships who lured me into their showroom only to sequester and pressure me into a sale. Thank you, Carmen, for taking my initial call and listening. Your honest approach by phone is what lured me in to meet you. I feel fortunate to have worked with you, Dan Baster, and Hugo. Thank you ALL for MBracing me (hugs) and for the AWESOME deal!! More

Outstanding. Ruben Abreu the service manager and Herbert K., the service advisor are both outstanding, personable and knowledgeable. Getting my loaner car was al Ruben Abreu the service manager and Herbert K., the service advisor are both outstanding, personable and knowledgeable. Getting my loaner car was also a very pleasant experience. More

Excellent service Berny's assistance was top-notch! Assisted in all aspect of the purchase from overnighting paperwork back and forth to recommending a reliable shipper Berny's assistance was top-notch! Assisted in all aspect of the purchase from overnighting paperwork back and forth to recommending a reliable shipper to get the vehicle to me with white glove door-to-door service. Never pushy, always professional. I couldn't recommend Cutler-Bay Mercedes and Berny in particular more highly. More

Great Service!! Car had a squeaking noise when going over a bump or hill. It was driven and tested to silicate problem. Great Service from the advisors to everyone th Car had a squeaking noise when going over a bump or hill. It was driven and tested to silicate problem. Great Service from the advisors to everyone there from the moment you drop off the car. More

Amazing service experience From the moment I contacted Ewer Aguiar, I've always felt I was dealing with a truth professional. Not only Ewer ensured I was going to receive a call From the moment I contacted Ewer Aguiar, I've always felt I was dealing with a truth professional. Not only Ewer ensured I was going to receive a call from from the service team, but he also followed up in the process, making sure my services were handled the right way. The service process was a pleasure, no surprised and no additional delays. I can't picture my self going to another dealership for a service or new car purchase.. Mercedes Bens of Cutler Bay and Mr. Ewer Aguiar have really earned my business More

Great buying experience. My wife and I were only going to see the new cars, but because of the attention and the service provided by Ewer Aguiar we end up buying a new vehicle My wife and I were only going to see the new cars, but because of the attention and the service provided by Ewer Aguiar we end up buying a new vehicle. Also have to mention Hugo Sanchez from finance very professional gentlemen. Overall Great buying experience. More