Mercedes-Benz of Cutler Bay

The customer service and attention provided by Mr. Aguiar was impeccable. Mr. Aguiar provided a no-nonsense discussion about car leasing options. Most dealers lose credibility when they present "firm" offe was impeccable. Mr. Aguiar provided a no-nonsense discussion about car leasing options. Most dealers lose credibility when they present "firm" offers, but later contradict themselves. Mr. Aguiar, on the other hand, did not waste our time or the company's time by being straightforward about pricing. He was knowledgeable about the production of the vehicles and exhibited great patience while we asked endless questions. Mark in the Business Department has great attention to detail when it comes to executing contracts with customers. He ensures that all numbers and facts stated therein are accurate. Mark also exhibited a great sense of humor that puts customers at ease. Overall, this dealership is a refreshing experience to car buying or leasing. More

I can't say enough about this dealership...besides being a beautiful facility, the sales and finance staff are fantastic. this is our second MB and it is primarily because of this dealership. Augie showed a beautiful facility, the sales and finance staff are fantastic. this is our second MB and it is primarily because of this dealership. Augie showed us what we wanted to see and made it happen. He held the car for me (we were still getting out of a Lexus lease), picked me up at the Lexus dealership and brought me back to pick up my new E350. I also have to say Mark, who helped us in the finance department, was professional, friendly and thorough. He was a pleasure to work with, and again, like Augie, went way out of his way to make this all work for us. Buying a new car should be a positive experience, and usually it is not.....but not at this dealership--it was a very positive experience. Must have a good General Manager, too! More

This is my second experience working with Mercedes Benz of Cutler Bay and things remain as good - if not better - than they were three years ago. I am nothing but impressed with this Dealership and its app of Cutler Bay and things remain as good - if not better - than they were three years ago. I am nothing but impressed with this Dealership and its application of Customer Service and Satisfaction to all transactions. Starting with the moment one walks through the front door and the Receptionist greets you with a smile and enthusiasm, the atmosphere is welcoming, the employees are friendly and helpful, and the sales process is a breeze. Ewer Aguiar and Giuseppe Todisco are indeed the consummate professionals and it is a pleasure to work with them. They are efficient, fair, and sensitive to the needs of the customer. I am pleased to provide the highest ratings to this Dealership and its employees. More

Dealing with Hector and Anthony was great. I flew down from New Hampshire to buy a pre-owned car. Every aspect of buying the vehicle was enjoyable, from e-mailing and phone calls to receiving the keys from New Hampshire to buy a pre-owned car. Every aspect of buying the vehicle was enjoyable, from e-mailing and phone calls to receiving the keys to our 'new' car. I told Hector that we will be in the market to buy a SUV in about a year and that we would fly down and buy one. The management of Mercedes-Benz of Cutler Bay should be proud to have people like Hector and Anthony representing their company. Rick Smith More

I was very fortunate to have met Carmen Arrazola when MB Cutler Bay first Opened. The minute you meet Carmen you feel as sense of Peace & Tranquilty. It is very uncommon to find a Sales Associate li Cutler Bay first Opened. The minute you meet Carmen you feel as sense of Peace & Tranquilty. It is very uncommon to find a Sales Associate like Carmen Arrazolo in the Auto Industry. There is No Pressure, she is a very soft sell which is refreshing. Carmen Arrazola is extremely professional. She does an excellent job of explaining all of the cars features & details. Carmen will do her absolute best to make a deal work for client. I have experienced this first hand. I have now leased 2 E350 Mercedes Benz cars from MB Cutler Bay; both with Carmen Arrazola. I highly recommend Carmen Arrazola and will only work with her when leasing a car at MB Cutler Bay. I am very lucky that our paths crossed and Carmen became my Sales Assosciate. Carmen is one of the main reasons that I have remained a loyal Mercedes Benz Customer. In addition, MB Cutler Bay is absolutely beautiful. Sincerely, Robyn Sidney More

Excellent service. All 3 Ewer Aguiar, Fernando Lopez, Hector Brito were friendly courteous and very helpful. I will definitely be back when the time comes. Hector Brito were friendly courteous and very helpful. I will definitely be back when the time comes. More

I am very happy with the purchase of my vehicle at Mercedes Benz of Cutler Bay. My salesperson; Sergio Serrano, was very courteous and tried to help me in every way. I was also very pleased with Mark Mercedes Benz of Cutler Bay. My salesperson; Sergio Serrano, was very courteous and tried to help me in every way. I was also very pleased with Mark Winstead in the finance department and The manager of used cars. They all showed great team work in getting my deal resolved. Overall, they are wonderful and I recommend this dealer. More

I purchased a 2009 Mercedes-Benz E350 P1 Pkg, CPO, Color combination chosen was black on the outside and black on the inside , this was my very first time purchasing a Mercedes from Cutler Bay location, I h combination chosen was black on the outside and black on the inside , this was my very first time purchasing a Mercedes from Cutler Bay location, I had said to myself about a year a go maybe I should give this dealership a try and I finally did, my sales rep was Carlos Escobar and I tell you it makes a big difference when your dealing with a sales rep who knows the car inside out and I m glad I sat with the right person, my sales rep seemed very confident and professional took the time to make the deal and I walked out with the car with in two hours, the whole team including Hector Lopez pre owned car manager were very helpful and knowledgeable, if this grading scale was up to a 10 I would definitely give Carlos Escobar a 10, before buying your Mercedes-Benz at other dealership I would strongly recommend going to cutler bay first and you would definitely walk out with a great car and great deal. Regards M,Ismail More

Followed a lead on a used ML350. Called in and set an appointment within an hour with Ever Aguiar who is an outstanding salesperson. The car I had called about was already in the air conditioned preview appointment within an hour with Ever Aguiar who is an outstanding salesperson. The car I had called about was already in the air conditioned preview garage with my name on it. I have worked with Ewer before and I recommend you look for him if you want to have an excellent purchasing experience. Ewer went to bat for me and I got the price I wanted. His sales mgr was extremely courteous and accomodating so overall it was an excellent experience and I was out the door with my Certified Pre Owned car within 2 hrs. On top of that, Ewer gave me a new Mercedes Benz shirt. I guess you could say I came out of there still with my shirt on my back< lol. More

This was the best "car buying" experience without question! I went to Acura, BMW, Audi, etc and none compare to MBCutler Bay. They really worked out the price that I wanted and the customer s without question! I went to Acura, BMW, Audi, etc and none compare to MBCutler Bay. They really worked out the price that I wanted and the customer service was exceptional! I left the dealer with my beautiful car completely satisfied :)It was a pleasure working with those involved- we definitely feel like we belong to the Mercedes Benz family! More