Mercedes-Benz of Cutler Bay

Ewer Aguiar was the reason I ultimately, decided to continue with Mercedes. I have in the past switched makes, models and dealerships, looking for a stellar customer experience. I found it with Merce continue with Mercedes. I have in the past switched makes, models and dealerships, looking for a stellar customer experience. I found it with Mercedes Cutler Bay! Everyone, from Ewer Aguiar in sales, Mark Winstead in finance, and for the past three years, the Service Dept. with Adam Littman, have been by far, the absolute best in providing great customer service. USA Today on 11-14-11, show BMW as the leader in sales, with Mercedes as number 2; but, I am sure that Mercedes, by far, has the best customer service satisfaction as well as the best pleasureable driving experience. Thank you. A Loyal Customer, Claudia McEvoy More

The most positive and professional experience I have had to date when buying a car from a dealer. Ewar was responsive, honest and open. There were no games played, no "let me go ask my manager" or theatric to date when buying a car from a dealer. Ewar was responsive, honest and open. There were no games played, no "let me go ask my manager" or theatrics. It was a professional business deal. The sales staff are courteous and well dressed. The show room is clean and you are treated as knowedgeable adult. I will highly reccomend Ewar and the dealership to friends and family. More

This is our second buying experience with Mercedes Benz of Cutler Bay. Once again, our expectations were not only met, but the level of service, professionalism and white glove treatment were far beyond w of Cutler Bay. Once again, our expectations were not only met, but the level of service, professionalism and white glove treatment were far beyond what we have experienced at any other purchasing experience. Kudos to Fernando and his sales team on another job well done. More

I went to countles dealerships including Carmax, Acura, BMW, Audi, Lexus etc.looking at both pre-owned and new car in a time frame of two days. I was beyond frustrated with the dishonesty of some of them. BMW, Audi, Lexus etc.looking at both pre-owned and new car in a time frame of two days. I was beyond frustrated with the dishonesty of some of them. I ended up at this dealership (Mercedes Benz Cutler Bay). Mr. Lopez assisted me in getting a car without any hassles and the utmost professionalism... What a pleasant experience... never thought I could say that about looking for cars. Furthermore, Mr. Lopez was very attentive to my needs and wishes, listened, very patient and never for one moment did I feel I was being "rushed" into anything. The whole experience resulted in me getting a car that I am absolutely in love with. I can honestly say that if anyone that I know is looking for a car, I will most definetely urge them to visit this dealership and in specific, speak with Mr. Lopez. The customer service I received from the moment I walked in to the moment I drove out with the car was superior! More

The customer service and attention provided by Mr. Aguiar was impeccable. Mr. Aguiar provided a no-nonsense discussion about car leasing options. Most dealers lose credibility when they present "firm" offe was impeccable. Mr. Aguiar provided a no-nonsense discussion about car leasing options. Most dealers lose credibility when they present "firm" offers, but later contradict themselves. Mr. Aguiar, on the other hand, did not waste our time or the company's time by being straightforward about pricing. He was knowledgeable about the production of the vehicles and exhibited great patience while we asked endless questions. Mark in the Business Department has great attention to detail when it comes to executing contracts with customers. He ensures that all numbers and facts stated therein are accurate. Mark also exhibited a great sense of humor that puts customers at ease. Overall, this dealership is a refreshing experience to car buying or leasing. More

I can't say enough about this dealership...besides being a beautiful facility, the sales and finance staff are fantastic. this is our second MB and it is primarily because of this dealership. Augie showed a beautiful facility, the sales and finance staff are fantastic. this is our second MB and it is primarily because of this dealership. Augie showed us what we wanted to see and made it happen. He held the car for me (we were still getting out of a Lexus lease), picked me up at the Lexus dealership and brought me back to pick up my new E350. I also have to say Mark, who helped us in the finance department, was professional, friendly and thorough. He was a pleasure to work with, and again, like Augie, went way out of his way to make this all work for us. Buying a new car should be a positive experience, and usually it is not.....but not at this dealership--it was a very positive experience. Must have a good General Manager, too! More

This is my second experience working with Mercedes Benz of Cutler Bay and things remain as good - if not better - than they were three years ago. I am nothing but impressed with this Dealership and its app of Cutler Bay and things remain as good - if not better - than they were three years ago. I am nothing but impressed with this Dealership and its application of Customer Service and Satisfaction to all transactions. Starting with the moment one walks through the front door and the Receptionist greets you with a smile and enthusiasm, the atmosphere is welcoming, the employees are friendly and helpful, and the sales process is a breeze. Ewer Aguiar and Giuseppe Todisco are indeed the consummate professionals and it is a pleasure to work with them. They are efficient, fair, and sensitive to the needs of the customer. I am pleased to provide the highest ratings to this Dealership and its employees. More

Dealing with Hector and Anthony was great. I flew down from New Hampshire to buy a pre-owned car. Every aspect of buying the vehicle was enjoyable, from e-mailing and phone calls to receiving the keys from New Hampshire to buy a pre-owned car. Every aspect of buying the vehicle was enjoyable, from e-mailing and phone calls to receiving the keys to our 'new' car. I told Hector that we will be in the market to buy a SUV in about a year and that we would fly down and buy one. The management of Mercedes-Benz of Cutler Bay should be proud to have people like Hector and Anthony representing their company. Rick Smith More

I was very fortunate to have met Carmen Arrazola when MB Cutler Bay first Opened. The minute you meet Carmen you feel as sense of Peace & Tranquilty. It is very uncommon to find a Sales Associate li Cutler Bay first Opened. The minute you meet Carmen you feel as sense of Peace & Tranquilty. It is very uncommon to find a Sales Associate like Carmen Arrazolo in the Auto Industry. There is No Pressure, she is a very soft sell which is refreshing. Carmen Arrazola is extremely professional. She does an excellent job of explaining all of the cars features & details. Carmen will do her absolute best to make a deal work for client. I have experienced this first hand. I have now leased 2 E350 Mercedes Benz cars from MB Cutler Bay; both with Carmen Arrazola. I highly recommend Carmen Arrazola and will only work with her when leasing a car at MB Cutler Bay. I am very lucky that our paths crossed and Carmen became my Sales Assosciate. Carmen is one of the main reasons that I have remained a loyal Mercedes Benz Customer. In addition, MB Cutler Bay is absolutely beautiful. Sincerely, Robyn Sidney More

Excellent service. All 3 Ewer Aguiar, Fernando Lopez, Hector Brito were friendly courteous and very helpful. I will definitely be back when the time comes. Hector Brito were friendly courteous and very helpful. I will definitely be back when the time comes. More