Mercedes-Benz of Cutler Bay

Persons worked with: Hector Brito, Angel Piloto, Hugo Sanchez Date of purchase; July 23, 2011 Vehicle: 2008 Infiniti QX56 4x4. After locating the vehicle through the www, we began this journey via e Sanchez Date of purchase; July 23, 2011 Vehicle: 2008 Infiniti QX56 4x4. After locating the vehicle through the www, we began this journey via email. The guys functioned as a Team. Being over 700 miles away, I didn’t want to make the trip and be disappointed. We had two complex transactions to negotiate from afar; a trade-in and a purchase. Hector and Angel teamed up to provide two customized videos complete with personalized sound answering my specific questions and pointing out the features of the vehicle while proving the functions actually were operable. We had visited over 7 dealers in the Atlanta area and were led on various bait and switch or otherwise disappointing and time consuming wastes of time. After these experiences, poor Hector and Angel had to contend with me and my ever increasing questions. They did so in highly professional and timely manner. Two videos, multiple photos, numerous emails and phone calls discussing general sales and pricing as well as condition guidelines and expectations all had to be relatively firm before I was going to drive 11 hours down to Cutler Bay. The guys responded well. Actually, I can’t really imagine an improvement on their approach to making a deal. We settled verbally on expectations for each other’s vehicle right out in the open. This was not a difficult conversation to have and Hector assured me that if I was willing to make the trip, he was willing to make sure it would be “worth our while”. We loaded up the family at midnight in Atlanta after a full work week and arrived at 11:30am in Cutler Bay on Saturday. The vehicle had been fully detailed and was proudly displayed in the air conditioned show room with the all important “HOLD” sticker on the windshield. This is a very nice technique for a Mercedes Dealer to treat this Infiniti QX56 so well. Yes, we had some figures to discuss/reach middle ground and fortunately for both parties the objective of a win-win solution was achieved in a few hours. My two boys were entertained by Hugo and the other staff members whose names I cannot recall. The boys found themselves a home in one of the private seating areas surrounded by luxury cars. We lost them for awhile but Hugo came to the rescue and said he could track them down and as promised, he did and they went crazy with sodas and donuts. These guys at Cutler Bay know what they are doing. They had found a buyer for our trade in before we left and were detailing it as we drove off. Down the road, an indicator light came on that I didn’t know how to understand or correct. A quick phone call to Hector, a u-turn and back to the shop. I was greeted by Hector and a Service Manager. They took it (and my family) directly into the massive service center, pulled a Technician off of his project and had him figure out the solution. Angel took us all for a ride to make certain the light didn’t come back on and 30 minutes later we were on the road again searching for Cocoa Beach to finally rest after such a long night and day. I received a phone call the next day from both Hector and Angel. Their purpose? To find out how we were enjoying the vehicle, if there were any issues and did we make it to the beach. Same call a few days later to see if we had arrived home safely and the status of our feelings for the QX56. I am not a young or wealthy guy and this is not my first rodeo with sales guys. This is however my first totally positive experience purchasing a used vehicle. Nice job guys. I have already shared my story with several business colleagues and there is no telling how many people my wife has shared hers with. I drive a 1998 Jeep Grand Cherokee 5.9L and someday perhaps will be able to upgrade. Wonder where I will look??? Pete Blackwell is the GM, Angel Piloto is Sales, Hector Brito is the Internet Manager, Hugo Sanchez is the Business Manager with a personality. Want a Benz or great condition used car? Do your homework. Be intelligent. Ask them to hold the car and get on down there to work a deal. In my department at work our philosophy is “we say what we do and we do what we say”. I cannot speak for the entire dealership but I can speak from experience with these 3 guys, they share the same motto and practice what they preach. My closing words to them were “thank you for being honest”. Isn’t it sad that being honest is so unique nowadays? Best regards, Dan More

This is the second vehicle we lease from MB Cutler Bay with Mr. Ewer Aguiar. he is the best Sales Representative we could ask for. He is truly interested in helping. Our Finance Advisor was Joe Todisco fo with Mr. Ewer Aguiar. he is the best Sales Representative we could ask for. He is truly interested in helping. Our Finance Advisor was Joe Todisco for the third time. Great team! We are very pleased with their service and we hope to keep this relation with MB for a long time. More

I am very happy with the excellent service, attention & courteous treatment I received at Mercedes Benz of Curled Bay. I will recommend this dealership & staff to friends & family. & courteous treatment I received at Mercedes Benz of Curled Bay. I will recommend this dealership & staff to friends & family. More

This review applies to my experience in working with Mr. Carlos Escobar in trading in my 2010 Camaro SS for a 2009 Porsche Boxster: 1. Carlos asked me quality questions. Carlos asked me plenty of quali Carlos Escobar in trading in my 2010 Camaro SS for a 2009 Porsche Boxster: 1. Carlos asked me quality questions. Carlos asked me plenty of quality questions to fully determine my situation and buying needs. He was able to uncover my goals, objectives, concerns, and hesitations. This allowed Carlos to effectively discuss the features and benefits of the Porsche and the dealership that most related to my needs, especially given that I had to drive from Tampa to south Miami and back to Tampa, all in a single day. 2. Carlos listened to what I said. When I asked Carlos a multitude of questions covering the Camaro SS trade-in and purchasing/financing of the Boxster, he listened carefully, often taking notes and summarizing his understanding of my questions and comments. Most importantly, he was comfortable and honest in not being able to answer all of my questions himself, and this indicated to me that he had a very high level of personal integrity. 3. Carlos was passionate about his salesmanship. He was very proud of the dealership and exuded this pride when talking about the dealership's products and services. His passionate for excellence meant he was willing to put more effort into my trade-in and sale. His enthusiasm shone brightly in every one of our conversations, and he was genuinely excited about selling me the Porsche Boxster while ensuring that the trade-in process for my Camaro SS went smoothly, and that I received a very fair and reasonable value for my trade-in. Carlos was always in a positive mood -- even though he had other customers whom he had to service during my time at the dealership -- and his enthusiasm was contagious. He did a superb job of focusing on the positive elements of my trading in my Camaro SS for the car of my dreams -- the Boxster. 4. Carlos took responsibility for the results of the transaction. In all forms of our interaction -- in person, via email, and over the phone -- Carlos conducted himself knowing that his actions would be decisive in achieving the "win-win" results for his dealership and me. He was the consummate professional! 5. Carlos worked very hard. He was available to me at any time of the day or night and was willing to go the extra mile by allowing me to converse with him at length even after “normal duty hours.” 6. Carlos kept in touch with me throughout the trade-in process and even after I had purchased the Boxster. He provided extensive information in response to my questions via email and over the phone when I was in Tampa. He followed up with emails and phone calls when he did not have the answer himself but needed to coordinate with the other functional experts in the dealership. Carlos also was constantly able to keep me informed and comfortable with every aspect of the transaction. I would highly recommend Carlos as a sales professional to anyone considering making a new or pre-owned car purchase from his dealership. More

Great service, very easy to buy from, no hassle, they worked with my budget, how me out and in a car very quick, within 2hrs. worked with my budget, how me out and in a car very quick, within 2hrs. More

These two employees, Carlos Sgroi and Mark Winstead, are the reason we had such a great experience with Mercedes Benz Cutler Bay. They are "class act" gentlemen that went above and beyond the call of duty t the reason we had such a great experience with Mercedes Benz Cutler Bay. They are "class act" gentlemen that went above and beyond the call of duty to make sure my husband and I were given the best experience at the dealership. My husband and I never thought we were capable of driving in a Mercedes, however, Carlos and Mark made sure to get us in the vechicle that we liked. The process to get us into this vechicle was by no means a quick and easy process, however, Carlos and Mark did what it took to make sure we were comfortable, happy, and made it an extrememly pleasurable experience. My husband and I are nobody special, yet, Carlos and Mark made us feel like we were special customers. As long as these two gentlemen are employeed with this dealership we will forever be loyal customers. Thank you Carlos Sgroi and Mark Winstead for making us feel like we deserved this wonderful vechicle!! More

The staff overall was very friendly , and my sales rep Oliver Ortiz was relentless in finding the vehicle I wanted with all the equipment and color I was looking for . He has great follow up skills and kn Oliver Ortiz was relentless in finding the vehicle I wanted with all the equipment and color I was looking for . He has great follow up skills and knows the products he is selling very well , this makes buying a car pleasant and simple. I would definitely recommend Mercedes Benz of cutler bay and Oliver to anyone in the market for a new or previously owned Mercedes Benz. More

I am very happy with my certified preowned car and found excellent advice and customer sevice in the selection of my car. The sales person who helped me was very professional and well trained. excellent advice and customer sevice in the selection of my car. The sales person who helped me was very professional and well trained. More

Sales person took the time to answer our questions and provided us with very proffesional answers. The time to close the deal was exceptional shorter than our previous experience with other dealers and t provided us with very proffesional answers. The time to close the deal was exceptional shorter than our previous experience with other dealers and the delivery time extremely courtesously. More

My car buying experience at Mercedes-Benz of Cutler Bay was excellent. Daniel Baster was the agent who helped me, and he was extremely knowledgeable, courteous, and thorough in his approach. I would high was excellent. Daniel Baster was the agent who helped me, and he was extremely knowledgeable, courteous, and thorough in his approach. I would highly recommend this dealership, and more specifically Daniel. More