Mercedes-Benz of Cutler Bay

The delership is awesome. Great reception area and showroom. Very friendly staff from the time you walk in until you leave the dealer. Luis Martinez was very patient and took his time to show me the showroom. Very friendly staff from the time you walk in until you leave the dealer. Luis Martinez was very patient and took his time to show me the different options available to me, without ever pressuring me for the sale. I ended up leasing the car. More

My reason for a visit was an oil change for my ML. The service was exquisite as it always is. The work was done quickly and perfectly. The physical dealership is very beautiful and tranquil, really an o service was exquisite as it always is. The work was done quickly and perfectly. The physical dealership is very beautiful and tranquil, really an oasis of calm. Ruben Abreu, the general manager of the service department, effortlessly and graciously provides service that is total perfection. It is a joy to bring my car to him for service. The depth of Ruben's knowledge is extraordinary, his attention to detail is impressive. Yes perfection does exist. It is alive and well at Mercedes Benz of Cutler Bay, thanks to Ruben Abreu. Different in every way from any other dealership I have experienced! The bar is set so high here! Forget every horrible experience you have ever had at a car dealership, Mercedes Benz of Cutler Bay is pure heaven in every way! I have been bringing my car here for service since the first days of the location and the service has taken my breath away each time. If only everything in life could be this perfect. More

I called and visited several dealers for Mercedes-Benz among others. Then I realized I had one near my office in Pinecrest, so I visited your showroom. While I was there looking at cars Giuseppi approache among others. Then I realized I had one near my office in Pinecrest, so I visited your showroom. While I was there looking at cars Giuseppi approached me and introduced me to Augie he came across extremely honest and knowledgeable we picked the car I liked and then Giuseppi helped me with the financing nothing but great service. I only went there to purchase a vehicle for myself. I was so impressed with the service and treatment that was given me that when we were finished with my deal. I took my wife in and we purchased a second vehicle from Augie and Guiseppi I call them the tag team now. I was also got great explanations on all the functions in the car, and we both left very happy customers and with a great product and vert good financing thru Mercedes financing, and US Bank. Thank You Mercedes-Benz More

The service department was timely in receiving my car, calling me to explain the car's needs and the time when the car would be ready. Mr. Castillo was patient to explain to me that problems the car had o calling me to explain the car's needs and the time when the car would be ready. Mr. Castillo was patient to explain to me that problems the car had on the telephone as I have no car knowledge. He returned my calls as he stated that he would and he had my car ready when he said it would be ready and I was impressed. He said 4 pm and at 3:57 pm he was calling me to verify that I knew that my car was ready for pickup. I was impressed and grateful. THANKS again to MR. Castillo and his staff. Also the process for car rental was very smooth and professional. Thank you!! More

Very pleasant to work with. Very honest person and didnt cut any corners. He told us everything as it was and i am extremely happy with my purchase. I would recommend Luis to anyone who is looking to buy a cut any corners. He told us everything as it was and i am extremely happy with my purchase. I would recommend Luis to anyone who is looking to buy a car for a fair price, quickly, and with a very pleasant experience. I am very happy I chose to buy a Mercedes-Benz. More

This dealer provided me with a great purchase experience and now with a pleasant satisfaction on the repair of my SUV. From the receptionist to the General Manager, they make you feel confortable and atten and now with a pleasant satisfaction on the repair of my SUV. From the receptionist to the General Manager, they make you feel confortable and attended at all times. I have recommended this dealer to co-workers and as a matter of fact, one of them went to purchase an SUV. The time I spent at the dealer working with the sale person, the financing, and now with the service representative has made this dealer my prefer of all Mercedes Benz dealer on town. More

Great experience. After being on the market for a CPO car for about two months, I decided to give Mercedes of Cutler Bay a try. My father had recently purchased a few cars from them and recommended I go see for about two months, I decided to give Mercedes of Cutler Bay a try. My father had recently purchased a few cars from them and recommended I go see Augie. The experience was quick and pleasant. I bought a car the same day. It was a relief to finally be treated with respect and great service (I had been looking for an Audi throughout South Florida, but was being treated like a "dumb woman" at all the Audi dealerships, which did not make me very happy). Augie was very friendly and polite and straight to the point. He showed me the cars I was interested in and I test drove the one I liked. He worked out the numbers with the finance department and we were done. A quick and painless process. Side note- I was not feeling very well the day of the purchase and the staff was very quick to get me beverages and snacks to help with my light headed-ness. Very impressed with their response to the situation. What impressed me even more was that after I bought the car, the great service continued. I left the car I had driven to the dealership in their garage. When I called Augie a few days later, he had the car towed to my house all the way in Miami Lakes, which is over a 20 mile drive! Also, a month after the purchase, I noticed a crack in the wood. I called up Augie and he had the part ready in a few days. I went into the service department and had the piece changed within the hour. Augie has come through with all the promises he made when I bought the car. So far, all my experiences with the different departments (Sales, finance, service...) at Mercedes of Cutler Bay have been great. I highly recommend this dealership if you desire high quality service. More

Very good customer service, professional, and courteous. I enjoyed the experience, even though it was during a period that I was very, very busy and my needs kept changing. Impressed with the follow throug I enjoyed the experience, even though it was during a period that I was very, very busy and my needs kept changing. Impressed with the follow through and flexibility of sales person. Negotiations were pleasant, especially since I am a woman and negotiating a vehicle transaction is usually not high on a woman's list of fun things to do. More

Had a great experience, the atmosphere was very relax, I did not feel pressure at any moment,Augie was excellent, very professional,we got a great deal. I would come back again and recommend both Augie and did not feel pressure at any moment,Augie was excellent, very professional,we got a great deal. I would come back again and recommend both Augie and Mercedes of Cutler Bay. ................................................................................................................. More