Mercedes-Benz of Cutler Bay

Customer Service - Employee took the time to get to know me, did not pressure me, offered me a beverage. Quality of Work - Employee was professional, courteous, and explained everything. Friendliness me, did not pressure me, offered me a beverage. Quality of Work - Employee was professional, courteous, and explained everything. Friendliness - Employee was kind, interested, and engaging. Overall Experience - Phenomenal. From the assistants that answer the phone to the sales representatives, to the finance manager, to the presentation of the car. Price - The employee asked me what he needed to do to gain my business. I told him, and his first offer was better than expected. I walked away thrilled with my purchase. The dealership also never made me feel like I was getting a favor from them for obtaining such an agreeable deal. No typical salesmen lines were used (e.g. "we're not making any money off of you.") More

Excellent service, friendly and punctual. Ramon and the rest of the service department where extremely professional and took care of our car and did everything exactly as promised and when promised. He cal rest of the service department where extremely professional and took care of our car and did everything exactly as promised and when promised. He called us when there was a one day part delay even though it was within the promised time to have the vehicle ready. I would recommend highly. More

Service received at this location and the Coral Gables Location and unfortunately the Silver Arrow Body shop is always superior. Treatment is always respectful, professional, and empathetic...in this case Location and unfortunately the Silver Arrow Body shop is always superior. Treatment is always respectful, professional, and empathetic...in this case with Frank Codero and previously with David Appleton regarding other concerns. I have had dealings with the parts department and the boutique where the same level of service applies including the phone operator who made the inital appointment. More

I just leased a new SLK300 from this dealership. Everyone in the office was very professional and friendly. The car I leased was not on the lot, but it was ready to go by the next morning. The salesperson I in the office was very professional and friendly. The car I leased was not on the lot, but it was ready to go by the next morning. The salesperson I worked with was very attentive and made good use of my time. I felt he was very helpful. I would recommend this dealership in the future. More

Customer service was excellent from the moment I called to schedule the appointment. I was kept informed of the extend of the problem to how it would be resolved, how long it would take to resolve and when to schedule the appointment. I was kept informed of the extend of the problem to how it would be resolved, how long it would take to resolve and when it was ready for pick up. Ohhhh my car was cleaner than when I took it in for service. Thank You Adam!!!!! More

I have been a Mercedes Benz of Cutler Bay customer for several vehicle leases, they have great service, understand the consumer and have great prices. Both Hermino Perez (GM) and Daniel Baster (Sales Exe several vehicle leases, they have great service, understand the consumer and have great prices. Both Hermino Perez (GM) and Daniel Baster (Sales Executive) are great to work with as our several other members of the MB Team at Cutler Bay. A+++++ Dealer! More

I leased an ML350 10 months ago from Mr.Canamero. Since then, he has been very helpful. I have had many questions and concerns,which he has always answered and resolved. The building is an improvement fro then, he has been very helpful. I have had many questions and concerns,which he has always answered and resolved. The building is an improvement from your Coral Gables dealership. My experience with your dealership and this salesperson is one that I will highly recommend. I am sure I will be a life long customer. Rebeca Tarafa More