Mercedes-Benz of Cutler Bay - Service Center

Robert Dimas is wonderful my only problem is I had my tires rotated and aligned and when I left it still pull to the right but Robert said he’ll take care of it tires rotated and aligned and when I left it still pull to the right but Robert said he’ll take care of it More

My service advisor, Kevin, is always professional, keeps calm, and stays positive. I was able to work while my tire was replaced, as I enjoyed fresh coffee and a pastry. The customer service at Mercedes calm, and stays positive. I was able to work while my tire was replaced, as I enjoyed fresh coffee and a pastry. The customer service at Mercedes Benz of Cutler Bay is consistently perfect. More

I love coming to Mercedes Benz of Cutler Bay. I’m all my years of car ownership, I have never had a more positive, efficient, and genuine experience as I do with them. Herbert Kanski especially, is always years of car ownership, I have never had a more positive, efficient, and genuine experience as I do with them. Herbert Kanski especially, is always a pleasure to work with because of his knowledge base and welcoming demeanorZ More

Charlie and the team provided top notch service and made it easy for me to get my car back after the service. When I couldn’t get in to pick up the car they had it delivered to me which was a temendous help it easy for me to get my car back after the service. When I couldn’t get in to pick up the car they had it delivered to me which was a temendous help. Thank you! More

service is always 5 stars but after years as a mercedes customer I am considering to change to another brand. Mercedes is a hassle with too many "follow up" calls and emails. so annoying, customer I am considering to change to another brand. Mercedes is a hassle with too many "follow up" calls and emails. so annoying, More

It was a pleasure to meet Adrian Lee Sang and Alexander Hernandez. Courteous, friendly and fast service. I am very pleased with the service provided. Hernandez. Courteous, friendly and fast service. I am very pleased with the service provided. More

Great service provided by Kevin. Car was ready at the time promised. Kevin kept me informed throughout the entire process. Always a great experience at MB of Cutler Bay time promised. Kevin kept me informed throughout the entire process. Always a great experience at MB of Cutler Bay More

Continued EXCELLENCE IN CUSTOMER SERVICE is the minimum standard set by David Appleton & Herbert Kanzki. The 2 of them will always have customer loyalty! Kudos!!! standard set by David Appleton & Herbert Kanzki. The 2 of them will always have customer loyalty! Kudos!!! More

Now our 4th Mercedes that handles our Service during the winter months ..Professionally and very customer oriented ... “service” should actually be that way .. So happy to give 5 stars for Service. winter months ..Professionally and very customer oriented ... “service” should actually be that way .. So happy to give 5 stars for Service. More

Normally my experience is very pleasant, my service advisor does an excellent job. However, I am extremely disappointed with the dealer as they represent Mercedes-Benz. I purchase a FACTORY WARRANTY no advisor does an excellent job. However, I am extremely disappointed with the dealer as they represent Mercedes-Benz. I purchase a FACTORY WARRANTY not third party for this location. Recently my driver side seat and door began to peel. Naturally, I trusted the dealership to remedy this matter, as the issue is beyond my control. After waiting a week to hear back, I learned that my seat and door would not be covered under the extended warranty; which is quiet odd, as I know people who have had this issue covered by MercedesBenz USA, and if not the dealer would. I am extremely disappointed, everytime I open my door this is the first thing people see. Such a poor representation of MercedesBenz as a brand, in my opinion. I will soon be looking to purchase my next vehicle, and unfortunately after this experience it will not be from this location. More