Mercedes-Benz of Cutler Bay - Service Center

Very courteous customer service. As soon as I got there, someone greeted me right away and directed me to the service department. All my paperwork was ready when I arrived to pick up my car. I noticed my someone greeted me right away and directed me to the service department. All my paperwork was ready when I arrived to pick up my car. I noticed my front driver rug was muddy and they quickly cleaned it for me More

My experience with Kevin was very pleasant, always has my estimate ready in a timely manner. Also very professional and courteous and polite , call me or text me on the status of my vehicle, great communica estimate ready in a timely manner. Also very professional and courteous and polite , call me or text me on the status of my vehicle, great communication skills and people skills. Should be proud to have a service advisor working in your establishment. Would always take our sprinter vans at Mercedes Benz of cutler Bay, also the general manager Louis Gutierrez , very helpful in any issues that may occur. Thank you again for your great team at Mercedes Benz of cutler Bay. More

Everything was very smooth very professional thank you for the service that you provided us. I have add the online or Email pre-register for service is great by the time, I arrives to the dealer the loane for the service that you provided us. I have add the online or Email pre-register for service is great by the time, I arrives to the dealer the loaner was ready to go. More

Roman was very professional and helpful during my car service day. He answer to all the questions I had, and was always in contact with me by txt in regard to updates about the car service . service day. He answer to all the questions I had, and was always in contact with me by txt in regard to updates about the car service . More

Everything very good , the people very nice , The best dealer for me in Florida in services, And Roman the service specialist really showed too many good qualities and very kind, capable and intelligent i dealer for me in Florida in services, And Roman the service specialist really showed too many good qualities and very kind, capable and intelligent in his dealings with clients, he is able to move in different work positions at the same time, very good for a worker, Very grateful to him service, the truth More

ROMAN HERNANDEZ is always conscious of my need for efficiency and my time constraints. I took my Airstream Sprinter in for a recall. Great service. My only complaint is the problem with loaners. I efficiency and my time constraints. I took my Airstream Sprinter in for a recall. Great service. My only complaint is the problem with loaners. I was given agentry level Kia that was in bad shape and smelled terrible. More

Mercedes states in their commercials; "The Best or Nothing" and while their vehicles are indeed very nice, Mercedes Benz of Cutler Bay may want to adopt; "The Worst or Nothing" as their motto. When i Nothing" and while their vehicles are indeed very nice, Mercedes Benz of Cutler Bay may want to adopt; "The Worst or Nothing" as their motto. When it comes to service, you can't find a worst place to go take your car. There is little doubt that you will get better service and help anywhere else other than here and I'm not talking about "luxury" service, I mean service overall. I took our 2020 GLE 350 which was purchased at a dealer in New Orleans for service and to connect the Mercedes Me Connect App. First re; service: they had no appt. for a week and a half but worst after we dropped off the car, an entire week had gone by and they had not even touched it because they were "backlogged" which of course prompts the following question; why bother having you bring the car in if they are weeks backlogged with previous cars already in the shop? In addition, they gave us a Chevy as a loaner. One thing I kept hearing in this dealer was "even for our customers that purchased the vehicle here". This theme carries over all over the place there. As soon as I left service, got my Chevy loaner, I went inside the main showroom. On that Friday, Dec. 11, 2020 I went to the receptionist and asked for the product concierge. The receptionist who looked bored to be there stated that the dealer no longer had that position. She asked me what I needed, I told her that I called Mercedes main number and they told me I had to go to "ANY" Mercedes dealer in order to set up the app to my car. Immediately, she asked: "did you buy the car here?". I said no and it appeared she didn't want to help me anymore. I had to be firm until she was forced to call any salesman that was available. Then Danny Kwock came. I told him what I needed and again, first question from him was; "did you buy the car here". I said no and he said that I needed someone at service to help me. I said, I had just dropped off the vehicle at service and that they sent me to the showroom stating they (at service) don't do that. He then told me I should go back to service. I told him, that maybe him and I could go together to speak with service advisor; Jose Castillo whom I left the car with so that between both of them they could figure it out. He then said, well I am not sure if this can be done, to which I replied well, how about I call Mercedes main number and you can explain to them why this dealer is reluctant to help me set up/link the app to my car. Begrudgingly, we walked to his office where he was able to set up the app to my car. This place is terrible, do yourself a favor and stay as far as you can from this dealer. I can't believe the Bill Ussery motor group allows this dealer to treat Mercedes Benz owners like crap and in addition, I can't believe Mercedes HQ to allow their brand to be dragged through the mud and destroyed by this dealer. UPDATE: the service manager; Raydel called us and we explained what happened and he promised to take care of it right away. He even sent a box of cookies to the house which was a very nice touch. Most importantly, they called us when the part arrived and we went back, got a Mercedes loaner and the part was installed in only a few days. We got the car back and are very pleased with the work performed. This shows that Raydel is trying to change things around there it was just unfortunate that we were treated so poorly at first. More

Great people and excellent service. The process was fast and easy. Always a pleasure to work with Service Writer Charlie Rodriguez and the team at MB of Cutler Bay. and easy. Always a pleasure to work with Service Writer Charlie Rodriguez and the team at MB of Cutler Bay. More

Kevin is great. He answered all my questions and had the tech available for me to speak with. Service was very fast and he kept me updated very nicely. tech available for me to speak with. Service was very fast and he kept me updated very nicely. More

The very best service at all times: The names below are consistent with their customer service and and making sure our service experience is great. "Consistency" 1. Robert Damas 2. Craig Spelliberg consistent with their customer service and and making sure our service experience is great. "Consistency" 1. Robert Damas 2. Craig Spelliberg More