Excellent service! I am always very pleased with my service adviser Robert Damas, everyone is very helpful and friendly. My car is delivered back to me clean inside and out! Thank you!
- Eve K
I have dealt with Mercedes of Cutler Bay for many years but only recently met Mr. Ortiz.
I have always had wonderful experiences at this outstanding dealership and this past experience was no different!!! Oliver is not only most efficient but accommodating and courteous, as well. It is quite obvious that Oliver is intent upon making each customer perfectly happy and ensure that the experience of getting a new car is as effortless and enjoyable as possible!!!
Mercedes -Benz of Cutler Bay is a “class act” dealership and Mr. Oliver Ortiz is to be commended!!!
Looking forward to many future dealings with you, Oliver!!!
"It’s already my third vehicle with this dealership!"
The entire staff is very friendly. They take their time to explain every single detail about the process in the stage I’m at. And they go the eztra mile to help me get the best deal!
This is already the third vehicle I purchase at this dealer.
"excelente costumer service"
Mr. Roberto Damas is a excellent advisor . He explain me every details, and text me message about my car.
Perfect communication and very professional worker
"As always, excellent service"
Was very pleased that I was given a "loaner" exactly like my SUV. The service and friendliness of the staff is always outstanding. Wouldn't go anywhere else.
"Excellence is standard "
I’ve always received nothing but the best care and service at Mercedes Benz of Cutler Bay. They always go out of their way to ensure all of my needs are met.
"Excellent service by Robert Damas"
The process to take another car took to long, the mgr should not talk outloud about very personal info with other people in the room, otherwise he behaved in a correct manner.
My car was returned not as clean as in other ocassions.
Robert, as usual a pleasure to work with. He is the reason we still go there for service.
"Worst customer service I have encountered "
Don’t expect a call when your car is ready, service representatives take it upon themselves to make unrequested “repairs to your car” without even calling you. They said my car had “dents,” they went ahead and “fixed them” without my permission, without calling me, without even a courtesy call! Worst service!
After speaking to General Manager Luis Gutierrez I felt even worse, he says GENERALLY they call you before the repairs.
Other Employees Tagged:
Roman Hernandez , Luis Gutierrez
As always my experience at Cutler Bay service department was exceptional! My service advisor Robert Damas took care of all the repairs that my vehicle needed, he is truly awesome at make sure everything is done wright so I don't have return with any other issues concerning with my vehicle. He is also very knowledgeable and a true professional from start to finish. The whole team at the service department is great, from the time I drop off my vehicle to the process of getting my loaner from Ariel Garcia and his team in the loaner department to time I pick up my vehicle everybody is friendly and gracious! I would highly recommend the the service department to family and friends in a heartbeat!
"Electric car performance"
The service center took impeccable care of me and my car. Since this is my first electric car, they took the time to listen my concerns and questions;and explained and answer it all.
I had an excellent experience with Laura Delgado, Robert Damas and James Basto.
Thank you so much