Mercedes-Benz of Cutler Bay - Service Center

After buying several Mercedes-Benz, I have only purchased one at another dealership, and the rest were purchased at Cutler Bay. There are not enough space, or words to describe as to the service and support one at another dealership, and the rest were purchased at Cutler Bay. There are not enough space, or words to describe as to the service and support I have received throughout the years. Starting from my Salesperson Joe Amya, to the Director of Finance. and lastly our very own service adviser Mr. Kevin Laplanche, everyone is and has always been like family to both my wife, and myself through all of our purchases, and maintenance visits. I personally will never change dealerships as I am a believer that if it is not broken, don't fix it. More

Excellent service from Kevin La Planche (service advisor). My car was serviced professionally. The staff was very courteous. And the dealership followed the protocol for the convid19. advisor). My car was serviced professionally. The staff was very courteous. And the dealership followed the protocol for the convid19. More

Very convenient location. I was greeted promptly. Adam Littman took care of me immediately. He had my paperwork available and explained all details. Tire was replaced and work completed in a timely fashio Littman took care of me immediately. He had my paperwork available and explained all details. Tire was replaced and work completed in a timely fashion. Adam called me when my vehicle was ready. More

Got me in and out quickly. Pricey. Kept me up to date. I'll go back again. Didn't try to sell a service I didn't need. I'll go back again. Didn't try to sell a service I didn't need. More

Distance to my closest MB dealer is 6.6 miles from my Distance to my closest MB dealer is 6.6 miles from my house. I chose to travel 27.7 miles to Culter Bay MB because o the personal attention to resolv Distance to my closest MB dealer is 6.6 miles from my house. I chose to travel 27.7 miles to Culter Bay MB because o the personal attention to resolve my issues. The General Manager Luis Gutierrez, Service Writer Charlie Rodriguez Shop Foreman Johnathon take personal care of my 2015 S Coupe. I get constant updates as to the status of my service. I have no wasted time in dropping off my car. or picking it up.. Work performed is road tested to assure that all problems were resolved and car is returned super clean More

Always pleased with the service and friendliness of the service personnel. Would never consider taking our SUV anywhere else. Robert is a pleasure to deal with. service personnel. Would never consider taking our SUV anywhere else. Robert is a pleasure to deal with. More

Amazing service! I reserved a last minute express service at 4:30pm without knowing the service department closes at 5pm and they were able to accommodate my service for my vehicle that same day. Super pleas at 4:30pm without knowing the service department closes at 5pm and they were able to accommodate my service for my vehicle that same day. Super pleased with my first experience at this dealership for services and with Robert! More

Took the car to replace the two front tires and the job was done in two hours as promised. Personnel was courteous, accommodating and professional. I received a video of the inspection and I thought it w was done in two hours as promised. Personnel was courteous, accommodating and professional. I received a video of the inspection and I thought it was pretty cool.. Very pleased with the service received. More

Herbert was absolutely fantastic. There was a minimum wait to drop the car off and the car was waiting for me when I picked it up. I highly recommend Mercedes of Cutler Bay! wait to drop the car off and the car was waiting for me when I picked it up. I highly recommend Mercedes of Cutler Bay! More

My service is always great. The staff members are nice so I have no complaints. Keep up the good work. Marylu was great! She took good care of me. I have no complaints. Keep up the good work. Marylu was great! She took good care of me. More