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Mercedes-Benz of Cutler Bay - Service Center
Cutler Bay, FL
842 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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842 Reviews of Mercedes-Benz of Cutler Bay - Service Center
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June 09, 2020
Always great service very professional and attentive staff. I am very happy with the service and staff. Specially with my service advisor Roman Hernandez, it is always a pleasyre to go to do my car ser staff. I am very happy with the service and staff. Specially with my service advisor Roman Hernandez, it is always a pleasyre to go to do my car service. More
by Zoraida Carrera
Employees Worked With
Roman Hernandez
June 06, 2020
Excellent service I had an excellent experience bringing my Mercedes Benz CLA 250 for a scheduled service. I was given a nice MB A 220 as a loaner. My service advisor t I had an excellent experience bringing my Mercedes Benz CLA 250 for a scheduled service. I was given a nice MB A 220 as a loaner. My service advisor took excellent care of me and my car.I highly recommend Mercedes Benz of Cutler Bay. More
by Pierre Hyppolite
Employees Worked With
Adam Littman
June 06, 2020
Mercedes Benz of Cutler Bay is a "GREAT" Dealership I purchased my 2018 Mercedes Benz S Class at the Mercedes Benz of Cutler Bay Dealership two years ago. Since then I have been treated very professiona I purchased my 2018 Mercedes Benz S Class at the Mercedes Benz of Cutler Bay Dealership two years ago. Since then I have been treated very professionally an attentive to all my needs. I would like to Congratulate from the Sale Staff the awesome Ms. Laura Delgado that always takes the times to assist me in handling in all of my Vehicle's Needs. I have nothing but Good Things to say about the Service Staff. Throughout the two years I have been assisted by several Service Managers and recently by Mr. Jose Castillo. I took my Vehicle for regular Maintenance and he attended me expeditiously and had my loaner ready to go. We are going through some difficult times in our Country with the Corona Virus Crisis and most Companies are short staff but this Dealership "ROCKS"!!! Kudos to the Administration of the Mercedes Benz of Cutler Bay for having a great group of people handling the Business the "CORRECT WAY"! Thanks to you all!!!!! More
by Rick (LEO)
June 02, 2020
Kevin’s service and professionalism was outstanding! Really made me feel like a valued customer. Came in worried about my car and left happy and satisfied. Thank you! Really made me feel like a valued customer. Came in worried about my car and left happy and satisfied. Thank you! More
by Anunez1036
May 30, 2020
Excellent Service!!! I have being a customer at this dealer for the last 12 yrs and never disappointed. They do their very best to please the customer. This time I have to I have being a customer at this dealer for the last 12 yrs and never disappointed. They do their very best to please the customer. This time I have to give thumbs up to Herbert Kanzki from the service department, he is very professional and friendly, and he goes the extra mile to make the client happy. Thanks Herbert. More
by Lidiana Baster
May 28, 2020
REPAIR I APPEARED WITHOUT AN APPOINTMENT FOR A LEAK IN MY TIRE. i WAS SERVICED IMMEDIATELY, PLEASANT, PERSONABLE, EFFICIENTLY, AND RECEIVED MY CAR BACK EXPRE I APPEARED WITHOUT AN APPOINTMENT FOR A LEAK IN MY TIRE. i WAS SERVICED IMMEDIATELY, PLEASANT, PERSONABLE, EFFICIENTLY, AND RECEIVED MY CAR BACK EXPRESS ON THE SAME DAY WITH A GUARANTEE HONORED ON MY TIRE TIRE, I HAD BEEN TRANSPORTED COURTESY TOO WHICH WAS AN ADDED PLUS. I AM VERY SATISFIED AND VERY GRATEFUL! More
by PEDIDOCNIV
Employees Worked With
Other Employees :
ROMAN FERNANDEZ OR HERNANDEZ EXCELLENT SERVICE 5 STARS TO BOTH HE AND ROBERT DAMAS
May 28, 2020
Excellent service!Herbert K ... service adviser is Excellent service! Herbert K ... service adviser is wonderful! It was an easy and painless process Everything was on point What a pleasure to take Excellent service! Herbert K ... service adviser is wonderful! It was an easy and painless process Everything was on point What a pleasure to take me car for service More
by itomaselli
May 23, 2020
I'm impressed with the professionalism, first time inn your service dept come from Lincoln. Very good and highly trained personal. Thanks. Great service and your service dept come from Lincoln. Very good and highly trained personal. Thanks. Great service and More
by alvaromarinduque
Employees Worked With
MARYLU.
May 19, 2020
Robert Damas is always courteous and detail oriented. Have dealt with other Service Advisors, but Robert sets himself apart. Listens to needs and delivers an excellent customer experience. Have dealt with other Service Advisors, but Robert sets himself apart. Listens to needs and delivers an excellent customer experience. More
by jvento
Employees Worked With
May 13, 2020
Servise repairs My car had to be towed in. there service here is as usual Great. Just waiting to Trade my 2015 S550 in on a newer preowned S550 Planning buying fr My car had to be towed in. there service here is as usual Great. Just waiting to Trade my 2015 S550 in on a newer preowned S550 Planning buying from this dealership they seem to take a greater interest in the customers needs. Jose Castello is the Best. More
by scrow
Employees Worked With
Jose Castillo
