Mercedes-Benz of Cutler Bay - Service Center

professional very attentive to my needs and appreciates my time Robert Damas and staff always delivers my car clean and all service completed properly and in a t very attentive to my needs and appreciates my time Robert Damas and staff always delivers my car clean and all service completed properly and in a timely manner More

Always professional Over the last 5 years I have brought my cars here for service and they have always been professional. Robert is my service adviser and I believe he go Over the last 5 years I have brought my cars here for service and they have always been professional. Robert is my service adviser and I believe he goes above and beyond to make sure that his customers are happy. More

Charlie helped me in an emergency!!! My battery was dying. I was enroute and needed to get home !!! He helped me get home!!! Thank yoy dying. I was enroute and needed to get home !!! He helped me get home!!! Thank yoy More

Robert Damas and his team are amazing!! Professional, courteous, responsive and honest. Doesn’t get any better! I wouldn’t change a thing! Thank you. courteous, responsive and honest. Doesn’t get any better! I wouldn’t change a thing! Thank you. More

Awesome customer service. Mercedes-Benz of Cutler Bay goes overboard when it comes to customer service. From the minute you arrive in the service lane you are greeted with a f Mercedes-Benz of Cutler Bay goes overboard when it comes to customer service. From the minute you arrive in the service lane you are greeted with a friendly smile, and given immediate attention. The estimated time for completion of service or warranty work is usually better than what they estimate. On top of all of that the refreshments are an added bonus. More

Charlie Rodriguez was the service manager I worked with. He was on time for a 7:00am appointment. He was very professional and courteous. He wrote up the work order quickly, We agreed to the price and my ML He was on time for a 7:00am appointment. He was very professional and courteous. He wrote up the work order quickly, We agreed to the price and my ML 550 was returned to me with the service done in a timely manner. More

Annual service I had scheduled the service on my 2014 GLK. Upon arrival, I was greeted with courtesy. Herbert Kanzki, Service Manager promptly wrote the ticket for t I had scheduled the service on my 2014 GLK. Upon arrival, I was greeted with courtesy. Herbert Kanzki, Service Manager promptly wrote the ticket for the service on my car and asked me to wait in the Lounge while my car was in service. The Waiting Lounge is extremely comfortable. Hot and cold drinks along with holiday themed cookies were placed in the room for customers. The Lounge has nearby toilets well maintained and clean in appearance. The car service was completed within the promised time. A quick payment at Herbert's desk and I was ready to go. The dealership had sent me a $ 150 coupon that helped keep the service cost reasonable. Herbert Kanzki is a courteous professional and pleasant in demeanor - an asset to the dealership. More

Excellent customer service! Exceptional vehicle care. Jose Mojena kept me informed on the necessities for my car. Herbert Kanzki, the best advisor. Thank you both! Jose Mojena kept me informed on the necessities for my car. Herbert Kanzki, the best advisor. Thank you both! More

Adrian is the reason I buy at Cutler Bay. He is spectacular! Love him! He’s always so accommodating, pleasant and wonderful. Best Service Advisor I ever had spectacular! Love him! He’s always so accommodating, pleasant and wonderful. Best Service Advisor I ever had More

My car was serviced while I waited as requested. Very efficient staff and car was serviced and then returned to me washed in a timely manner efficient staff and car was serviced and then returned to me washed in a timely manner More