Mercedes-Benz of Cutler Bay - Service Center

Always a pleasure ! From the gentleman that greets to to take your car to Adrian my service rep to the loaner department. Top quality service. I have experience how each From the gentleman that greets to to take your car to Adrian my service rep to the loaner department. Top quality service. I have experience how each one have handled obstacles from not so kind clients and they have always conducted with top respect and professionalism. More

Outstanding as always The reason why I love been a customer at your location is the level of customer service given by Charlie Rodriguez in your service department, Charlie The reason why I love been a customer at your location is the level of customer service given by Charlie Rodriguez in your service department, Charlie is an exceptional individual that takes the time to go over every and each detail of the service that is been given to the car. He makes you feel that you are important as a human not just another $$$ number. I had a very bad experience while buying my car at your dealer, but meeting Charlie Rodriguez changed my whole experience with your location. YOU NEED MORE INDIVIDUALS LIKE CHARLIE TO WORK IN YOUR LOCATION, SPECIALLY ON YOUR SALES DEPARTMENT !! Thank you for your GREAT JOB as always Charlie, never change !! Regards, Jose Galindo - Mercedez GLA250 More

Excellent great service, in time and professional; highly recommend this Mercedes Benz dealership. My car was returned clean and everything was done promptly. T great service, in time and professional; highly recommend this Mercedes Benz dealership. My car was returned clean and everything was done promptly. Thanks to all your staff More

Thrilled and pleased with service! We are so happy to have purchased our first Mercedes at Mercedes Benz of Cutler Bay and particularly with our service representative. Roman Fernandez. We are so happy to have purchased our first Mercedes at Mercedes Benz of Cutler Bay and particularly with our service representative. Roman Fernandez. Roman epitomizes what one would expect from Mercedes-he is bright, courteous, pleasant and most helpful. He also promptly returns calls and inquiries and he and the agency have been absolutely kind and generous regarding loaners when needed, particularly sensitive to our needs, inasmuch as my husband no longer drives and we therefore only have one car. Having grown up with a dad that sold Chevies and two uncles who had a Buick and an Oldsmobile agency, I am particularly experienced and familiar with the aspects of sales and service in this area! THANK YOU! More

Best mercedes service in Florida I live in Brickell and drive all the way to Cutler Bay for the service, ive bought several models to Oliver, he and his team always excel in service. I live in Brickell and drive all the way to Cutler Bay for the service, ive bought several models to Oliver, he and his team always excel in service. More

Everyone was very nice Never have a problem when I go there. I get taken care of in a timely manner. My service adviser Adrian Lee Sang is very professional . Never have a problem when I go there. I get taken care of in a timely manner. My service adviser Adrian Lee Sang is very professional . More

EXCELENT EVERYTHING IN SERVICE AREA,EXCELENTE MUY BUEN TRATO Y SERVICIO,ROMAN FUE MUY ATENTO EN TODO MONENTO,EL HIZO TODA LA GESTION PARA QUE LA GARANTIA PAGA EVERYTHING IN SERVICE AREA,EXCELENTE MUY BUEN TRATO Y SERVICIO,ROMAN FUE MUY ATENTO EN TODO MONENTO,EL HIZO TODA LA GESTION PARA QUE LA GARANTIA PAGARA POR EL ARREGLO More

Robert -service Took my car in due to several issues I've had with car since the beginning of my lease that were never resolved. It was getting to point that it was b Took my car in due to several issues I've had with car since the beginning of my lease that were never resolved. It was getting to point that it was becoming a true nuisance I live quite a distance from cutler bay. This time I requested that my appointment be with Robert Damas who has helped with my previous Mercedes. Robert is a true professional and is very accommodating. I feel and hope that all my problems with this car have successfully been resolved with the attention to detail that Mr. Damas has. More

just came for service due to a recall I have dealt with Charlie Rodriguez for many years and its always a pleasure. I also like the location of Mercedes Benz in Cutler Cay. I have dealt with Charlie Rodriguez for many years and its always a pleasure. I also like the location of Mercedes Benz in Cutler Cay. More

Excellent service This is what we have always expected from Mercedes Benz. First class. This is not our first Mercedes and the service department is the best. This is what we have always expected from Mercedes Benz. First class. This is not our first Mercedes and the service department is the best. More