Mercedes-Benz of Cutler Bay - Service Center

Top notch service I got a great offer to get my car detailed at the Mercedes-Benz dealer in cutler bay and the customer service was amazing. They make you feel like a v I got a great offer to get my car detailed at the Mercedes-Benz dealer in cutler bay and the customer service was amazing. They make you feel like a very important valued customer and all the people I came in contact with were friendly from the beginning to the end. More

Excellent Customer Centric Focused Attention Not all MB dealerships are equal. The service provided for my vehicle continues to exceeded my expectations and was outstanding during this recent vis Not all MB dealerships are equal. The service provided for my vehicle continues to exceeded my expectations and was outstanding during this recent visit. Their service delivery performance has been consistently excellent which is why i decided to purchase another MB vehicle and plan to have it serviced in the future by MB of Cutler Bay. Thank you More

Love this dealership! Got a great used MB, at a great price and exceptional service. Will not go anywhere else when shopping for my next car! price and exceptional service. Will not go anywhere else when shopping for my next car! More

Amazing service fixed every request and gave me follow up responses. Curtesy car loaner program was great so I didn’t have to be counting on people they had large Vehicles like mine also available. responses. Curtesy car loaner program was great so I didn’t have to be counting on people they had large Vehicles like mine also available. More

In searching for a Mercedes dealership that was close to the Keys, I found the Cutler Bay dealership and had Herbert Kanzki as my service rep. He was so helpful, very accommodating and professional! Best se the Keys, I found the Cutler Bay dealership and had Herbert Kanzki as my service rep. He was so helpful, very accommodating and professional! Best service ever! More

Exceptional service and the most thorough and kind service advisor, Herbert Kanzki. I recommend this dealership (Joe Maya) and their service department (Herbert Kanzki) wholeheartedly and without rese service advisor, Herbert Kanzki. I recommend this dealership (Joe Maya) and their service department (Herbert Kanzki) wholeheartedly and without reservation! More

Great experience I went in for an oil change with the idea of shopping for an SUV while I waited. Charlie from the service department showed me a car in their showroom I went in for an oil change with the idea of shopping for an SUV while I waited. Charlie from the service department showed me a car in their showroom and hooked me up with a salesman so I could test drive it. I fell in love with it and Jose sat down with me after the test drive and proceeded to sell me the car. He even went as far as to ship my old car to Gainesville for my daughter and pick up her car to trade in. Wonderful staff and great service all around! More

Excellent service experience Thank You for taking the time to provide excellent customer service and going above and beyond as usual. Jose castillo has been my service agent for m Thank You for taking the time to provide excellent customer service and going above and beyond as usual. Jose castillo has been my service agent for more than 10 years and I appreciate his friendliness and professionalism. More

Brake and Tires It was very convenient to text the service representative. After that, he called and gave the appointment to take the vehicle. When I arrived to the f It was very convenient to text the service representative. After that, he called and gave the appointment to take the vehicle. When I arrived to the facility, the personnel came to assist. They anticipated the reason for my visit and arrangement was made to provide me with a loaner. The service representative is courteous, respectful, and trustworthy. More

Poor and treated like I was unknowledgeable Service rep was poor, others were equally poor. Despite calling ahead of time, service rep was "at lunch" at 330pm and I was kept waiting. Despite l Service rep was poor, others were equally poor. Despite calling ahead of time, service rep was "at lunch" at 330pm and I was kept waiting. Despite listing all the discrepancies w/ my vehicle on the website, I had to re-list them at the service counter? Not happy at all nor will I be going back. More