Mercedes-Benz of Cutler Bay - Service Center

just came for service due to a recall I have dealt with Charlie Rodriguez for many years and its always a pleasure. I also like the location of Mercedes Benz in Cutler Cay. I have dealt with Charlie Rodriguez for many years and its always a pleasure. I also like the location of Mercedes Benz in Cutler Cay. More

Excellent service This is what we have always expected from Mercedes Benz. First class. This is not our first Mercedes and the service department is the best. This is what we have always expected from Mercedes Benz. First class. This is not our first Mercedes and the service department is the best. More

Fixed it Right! I purchased my C300 in early August from Mercedes-Benz of Miami. After a couple of weeks, I took it back to Mercedes-Benz of Miami because the steeri I purchased my C300 in early August from Mercedes-Benz of Miami. After a couple of weeks, I took it back to Mercedes-Benz of Miami because the steering wheel was off-center, presumably because the car did not come aligned correctly from the factory. After having to argue and plead with a Mercedes-Benz of Miami mechanic that the alignment was off (they insisted it wasn't), they finally agreed to put it on the alignment machine, and verified that I was right and that the car needed alignment. They kept the car for 9 days, and returned it to me with the steering wheel still off-center, but this time in the other direction. The treatment from the Mercedes-Benz of Miami service department was poor. I was made to feel like I was crazy or wrong for suggesting the car was misaligned, and once they agreed to fix it, it wasn't fixed correctly. I was referred to Mercedes-Benz of Cutler Bay and to Robert Damas by a mechanic friend. I went, was treated professionally by everyone from the moment I walked in, was given an excellent loaner, and the car was fixed perfectly in no time! Now THIS is how a customer should be treated!! Thank you guys for an excellent job!! Five stars! More

Top notch service I got a great offer to get my car detailed at the Mercedes-Benz dealer in cutler bay and the customer service was amazing. They make you feel like a v I got a great offer to get my car detailed at the Mercedes-Benz dealer in cutler bay and the customer service was amazing. They make you feel like a very important valued customer and all the people I came in contact with were friendly from the beginning to the end. More

Love this dealership! Got a great used MB, at a great price and exceptional service. Will not go anywhere else when shopping for my next car! price and exceptional service. Will not go anywhere else when shopping for my next car! More

Excellent Customer Centric Focused Attention Not all MB dealerships are equal. The service provided for my vehicle continues to exceeded my expectations and was outstanding during this recent vis Not all MB dealerships are equal. The service provided for my vehicle continues to exceeded my expectations and was outstanding during this recent visit. Their service delivery performance has been consistently excellent which is why i decided to purchase another MB vehicle and plan to have it serviced in the future by MB of Cutler Bay. Thank you More

Amazing service fixed every request and gave me follow up responses. Curtesy car loaner program was great so I didn’t have to be counting on people they had large Vehicles like mine also available. responses. Curtesy car loaner program was great so I didn’t have to be counting on people they had large Vehicles like mine also available. More

In searching for a Mercedes dealership that was close to the Keys, I found the Cutler Bay dealership and had Herbert Kanzki as my service rep. He was so helpful, very accommodating and professional! Best se the Keys, I found the Cutler Bay dealership and had Herbert Kanzki as my service rep. He was so helpful, very accommodating and professional! Best service ever! More

Exceptional service and the most thorough and kind service advisor, Herbert Kanzki. I recommend this dealership (Joe Maya) and their service department (Herbert Kanzki) wholeheartedly and without rese service advisor, Herbert Kanzki. I recommend this dealership (Joe Maya) and their service department (Herbert Kanzki) wholeheartedly and without reservation! More

Great experience I went in for an oil change with the idea of shopping for an SUV while I waited. Charlie from the service department showed me a car in their showroom I went in for an oil change with the idea of shopping for an SUV while I waited. Charlie from the service department showed me a car in their showroom and hooked me up with a salesman so I could test drive it. I fell in love with it and Jose sat down with me after the test drive and proceeded to sell me the car. He even went as far as to ship my old car to Gainesville for my daughter and pick up her car to trade in. Wonderful staff and great service all around! More