Mercedes-Benz of Cutler Bay - Service Center

the adviser Robert Lamas was very good professional They are very professional and excellent work, The adviser is very professional and take care everything The price is high . but the service is ve They are very professional and excellent work, The adviser is very professional and take care everything The price is high . but the service is very good. I recommend this service department but i hope they will send coupons at every costumer. More

Fast and Friendly I showed up on time for my appointment and within 5 minutes was being taken care of. They were courteous and professional with everything and I got a I showed up on time for my appointment and within 5 minutes was being taken care of. They were courteous and professional with everything and I got a beautiful 2019 C 300 for a loaner car....drive away super happy with the service I received. The car was ready the next day and it only took about 15 minutes to check out and be in my way. I highly recommend this dealership !!!! More

Professional, efficient service One of the main reasons I purchased another MB was because of the stellar service I always receive. Charlie Rodriguez and his team are efficient, prof One of the main reasons I purchased another MB was because of the stellar service I always receive. Charlie Rodriguez and his team are efficient, professional and complete the work in time as promised. I live in Naples now but I continue to take my car to MB of Cutler Bay because I feel like family there. John who arranges the loaners is also friendly and efficient. The price of labor per hour was a bit high. More

Wendy is the best She is very patient and understanding of my needs for my vehicle and I believe she makes your location the best. Wendy is very good at what she do and She is very patient and understanding of my needs for my vehicle and I believe she makes your location the best. Wendy is very good at what she do and I will recommend her any day More

Excellent Customer Service Charlie Rodriguez is truly exceptional. He is the true definition of professionalism. He has always taken care of us with the utmost care and high s Charlie Rodriguez is truly exceptional. He is the true definition of professionalism. He has always taken care of us with the utmost care and high standard customer service. Ariel at the loaner department was incredible. He took the time to go out of his way and take care of me and made me feel welcomed and a priority. More

An Excellent Service Experience I brought my car in for service. I had the pleasure of dealing with Service Advisor Wendy Schonder. She provided me with excellent service. She was a I brought my car in for service. I had the pleasure of dealing with Service Advisor Wendy Schonder. She provided me with excellent service. She was a extremely courteous, and got me back into my vehicle in no time. Everything was exactly as she said it would be! My kudos go out to Wendy who exceeded all of my expectations. She is an asset to your team. Joseph M. Dobkin More

Top notch experience I had the opportunity to experience one more time the exceptional customer experience at Mercedes Benz Cutler Bay. The whole staff was very courteous I had the opportunity to experience one more time the exceptional customer experience at Mercedes Benz Cutler Bay. The whole staff was very courteous and details oriented. My service advisor, Robert Damas is a real Pro. More

Great Work and Excellent Customer Service! I took the car for complaining about noise coming from the engine after service was completed. The service manager was very nice and listened patientl I took the car for complaining about noise coming from the engine after service was completed. The service manager was very nice and listened patiently to all my concerns. He provided me with a loaner even though I didn’t make a prior reservation and fixed all the problems. The advisor kept me informed during the process. The price was reasonable! More

Service The Cutler Bay Benz have always given an excellent service. Will recommend for any one that has a Mercedes Benz to give it a try. The Cutler Bay Benz have always given an excellent service. Will recommend for any one that has a Mercedes Benz to give it a try. More

Excellent professional service Fabián was very professional, and very nice. Always with a smile and ready to help and answer my questions. He exceeded my expectations and will com Fabián was very professional, and very nice. Always with a smile and ready to help and answer my questions. He exceeded my expectations and will come back and recommend him to all my friends. More