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Mercedes-Benz of Cutler Bay - Service Center
Cutler Bay, FL
838 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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838 Reviews of Mercedes-Benz of Cutler Bay - Service Center
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September 04, 2019
Top notch experience I had the opportunity to experience one more time the exceptional customer experience at Mercedes Benz Cutler Bay. The whole staff was very courteous I had the opportunity to experience one more time the exceptional customer experience at Mercedes Benz Cutler Bay. The whole staff was very courteous and details oriented. My service advisor, Robert Damas is a real Pro. More
by William
Employees Worked With
August 30, 2019
Great Work and Excellent Customer Service! I took the car for complaining about noise coming from the engine after service was completed. The service manager was very nice and listened patientl I took the car for complaining about noise coming from the engine after service was completed. The service manager was very nice and listened patiently to all my concerns. He provided me with a loaner even though I didn’t make a prior reservation and fixed all the problems. The advisor kept me informed during the process. The price was reasonable! More
by Mary
Employees Worked With
Ruben Abreu
August 26, 2019
Service The Cutler Bay Benz have always given an excellent service. Will recommend for any one that has a Mercedes Benz to give it a try. The Cutler Bay Benz have always given an excellent service. Will recommend for any one that has a Mercedes Benz to give it a try. More
by Raspinflai
August 26, 2019
Excellent professional service Fabián was very professional, and very nice. Always with a smile and ready to help and answer my questions. He exceeded my expectations and will com Fabián was very professional, and very nice. Always with a smile and ready to help and answer my questions. He exceeded my expectations and will come back and recommend him to all my friends. More
by Javriv
Employees Worked With
Fabián Solis
August 25, 2019
aswesome From stepping into the dealership it was a welcome aboard and how can we help you. Herbert was by far one heck of a service rep. Knowledgeable , helpf From stepping into the dealership it was a welcome aboard and how can we help you. Herbert was by far one heck of a service rep. Knowledgeable , helpful and did what he said he would. Best service ever at a MB dealership yet. More
by maddog
Employees Worked With
herbert kanzki
August 16, 2019
Mercedes Benz of Cutler Bay is the best dealer ever! Mercedes Benz of Cutler Bay service department is excellent -professional , personable, efficient, and timely. It is a pleasure to deal with this Merc Mercedes Benz of Cutler Bay service department is excellent -professional , personable, efficient, and timely. It is a pleasure to deal with this Mercedes Benz dealership. Recommend it to my friends. More
by Carmen
July 18, 2019
great servive excellent facility no problem at all easy in & out satisfied will be there for next service great servicethe service was doe on given time good job excellent facility no problem at all easy in & out satisfied will be there for next service great servicethe service was doe on given time good job More
by naz@786
July 14, 2019
Professional, courteous, clean and timely! Service advisor Kevin LaPlanche was professional, knowledgeable and easy to talk to. We have an older car that is out of warranty but Mr. LaPlanche m Service advisor Kevin LaPlanche was professional, knowledgeable and easy to talk to. We have an older car that is out of warranty but Mr. LaPlanche made us feel as a valued customer. He was patient and answered all our questions regarding what service was required for the car. The service was completely on time and together with the detailing, the car felt and looked “new” again. Thank you for a job well done! More
by petwill
Employees Worked With
Kevin LaPlanche
July 12, 2019
Warning light came on My C300 is a little over a year old and a warning light came on related to my seatbelt/airbags in the driver’s side. I was able to get an appointment My C300 is a little over a year old and a warning light came on related to my seatbelt/airbags in the driver’s side. I was able to get an appointment for the next day (a Saturday). When I arrived, it took about 15 minutes to drop off the car and get a complimentary rental. They kept me apprised if when my car would be ready. When I picked it up, it only took about about 15 minutes from arrival to departure. They were courteous and efficient. I hope I never need to go back, but if I do, it will definitely be to this dealership! More
by Mary G
Employees Worked With
Jose Castillo
July 08, 2019
Outstanding Service! Being that I am a Keys resident, I appreciate the extra effort taken to have my car serviced promptly so that I do not have to come back the next day. Being that I am a Keys resident, I appreciate the extra effort taken to have my car serviced promptly so that I do not have to come back the next day. Outstanding customer service! More
by llalonde
Employees Worked With
Wendy Schonder
