Mercedes-Benz of Cutler Bay - Service Center

Excellent service experience Thank You for taking the time to provide excellent customer service and going above and beyond as usual. Jose castillo has been my service agent for m Thank You for taking the time to provide excellent customer service and going above and beyond as usual. Jose castillo has been my service agent for more than 10 years and I appreciate his friendliness and professionalism. More

Brake and Tires It was very convenient to text the service representative. After that, he called and gave the appointment to take the vehicle. When I arrived to the f It was very convenient to text the service representative. After that, he called and gave the appointment to take the vehicle. When I arrived to the facility, the personnel came to assist. They anticipated the reason for my visit and arrangement was made to provide me with a loaner. The service representative is courteous, respectful, and trustworthy. More

Poor and treated like I was unknowledgeable Service rep was poor, others were equally poor. Despite calling ahead of time, service rep was "at lunch" at 330pm and I was kept waiting. Despite l Service rep was poor, others were equally poor. Despite calling ahead of time, service rep was "at lunch" at 330pm and I was kept waiting. Despite listing all the discrepancies w/ my vehicle on the website, I had to re-list them at the service counter? Not happy at all nor will I be going back. More

the adviser Robert Lamas was very good professional They are very professional and excellent work, The adviser is very professional and take care everything The price is high . but the service is ve They are very professional and excellent work, The adviser is very professional and take care everything The price is high . but the service is very good. I recommend this service department but i hope they will send coupons at every costumer. More

Fast and Friendly I showed up on time for my appointment and within 5 minutes was being taken care of. They were courteous and professional with everything and I got a I showed up on time for my appointment and within 5 minutes was being taken care of. They were courteous and professional with everything and I got a beautiful 2019 C 300 for a loaner car....drive away super happy with the service I received. The car was ready the next day and it only took about 15 minutes to check out and be in my way. I highly recommend this dealership !!!! More

Professional, efficient service One of the main reasons I purchased another MB was because of the stellar service I always receive. Charlie Rodriguez and his team are efficient, prof One of the main reasons I purchased another MB was because of the stellar service I always receive. Charlie Rodriguez and his team are efficient, professional and complete the work in time as promised. I live in Naples now but I continue to take my car to MB of Cutler Bay because I feel like family there. John who arranges the loaners is also friendly and efficient. The price of labor per hour was a bit high. More

Wendy is the best She is very patient and understanding of my needs for my vehicle and I believe she makes your location the best. Wendy is very good at what she do and She is very patient and understanding of my needs for my vehicle and I believe she makes your location the best. Wendy is very good at what she do and I will recommend her any day More

Excellent Customer Service Charlie Rodriguez is truly exceptional. He is the true definition of professionalism. He has always taken care of us with the utmost care and high s Charlie Rodriguez is truly exceptional. He is the true definition of professionalism. He has always taken care of us with the utmost care and high standard customer service. Ariel at the loaner department was incredible. He took the time to go out of his way and take care of me and made me feel welcomed and a priority. More

Top notch experience I had the opportunity to experience one more time the exceptional customer experience at Mercedes Benz Cutler Bay. The whole staff was very courteous I had the opportunity to experience one more time the exceptional customer experience at Mercedes Benz Cutler Bay. The whole staff was very courteous and details oriented. My service advisor, Robert Damas is a real Pro. More

An Excellent Service Experience I brought my car in for service. I had the pleasure of dealing with Service Advisor Wendy Schonder. She provided me with excellent service. She was a I brought my car in for service. I had the pleasure of dealing with Service Advisor Wendy Schonder. She provided me with excellent service. She was a extremely courteous, and got me back into my vehicle in no time. Everything was exactly as she said it would be! My kudos go out to Wendy who exceeded all of my expectations. She is an asset to your team. Joseph M. Dobkin More