Mercedes-Benz of Cutler Bay - Service Center

The team at MB Cutler Bay is truly exceptional The team at MB Cutler Bay always make me feel like a celebrity. The service I've received at MB Cutler Bay is a cut above anything I've ever experien The team at MB Cutler Bay always make me feel like a celebrity. The service I've received at MB Cutler Bay is a cut above anything I've ever experienced. More

Very fast and friendly service!! Very good and fast service, not only that ! Friendly and reliable advice ,(not pressure!) on future others services o repairs! The staff , all of t Very good and fast service, not only that ! Friendly and reliable advice ,(not pressure!) on future others services o repairs! The staff , all of them, smiling,friendly,attentive, make feel you good! Thanks to Adviser Mr.Jose Castillo and others service staff !! More

5 star service Kevin Laplanche is one of the best service reps I've come across and a far cry to other Mercedes service advisors we've dealt with in the area. Well d Kevin Laplanche is one of the best service reps I've come across and a far cry to other Mercedes service advisors we've dealt with in the area. Well done Kevin, thank you!!! More

Outstanding service department We’ve been visiting MB service centers for 30+ years. The attention and care we receive from everyone in the service department has us spoiled. From t We’ve been visiting MB service centers for 30+ years. The attention and care we receive from everyone in the service department has us spoiled. From those who help you make appointments, those who greet you upon arrival, the team that provides loaners and the well appointed waiting areas, it is the best service flow that we have experienced. In particular, Mr. Adrian Lee-Sang, our service advisor is exceptional. He is the best service advisor we’ve had the pleasure of working with in every way. We highly recommend Adrian. More

Excellent service advisor ,it is always to give good attention to its customers Very professional, explain everything clear and easy He has a lot of knowle service advisor ,it is always to give good attention to its customers Very professional, explain everything clear and easy He has a lot of knowledge of his work. I really recommend. More

Great Service Center. Extremely satisfied with the service center at MB of Cutler Bay. All the employees are excellent. My service advisor, Charlie Rodríguez, always goes t Extremely satisfied with the service center at MB of Cutler Bay. All the employees are excellent. My service advisor, Charlie Rodríguez, always goes the extra mile when I bring my car and makes sures that everything that needs attention gets fixed. Also the employees that work at the “greeting” area and the loaners/rental services provide excelente customer service. More

Great Service! We had a check engine, EBD and ABS lights turn on the night before a road trip. We took it into service at 7am and had the repairs done in a few hours We had a check engine, EBD and ABS lights turn on the night before a road trip. We took it into service at 7am and had the repairs done in a few hours. Our service advisor Roman Hernandez was very responsive and professional. More

Great service! Great customer service! First time I own a MB so had not experienced the service end of it. State of the art, very satisfied with the quick turnarou Great customer service! First time I own a MB so had not experienced the service end of it. State of the art, very satisfied with the quick turnaround. More

My experience was OUTSTANDING!!! I arrived at the dealership service area on Saturday May 4,2019 at 3:45pm (15 minutes). My windshield wiper blade on the driver side had been broke I arrived at the dealership service area on Saturday May 4,2019 at 3:45pm (15 minutes). My windshield wiper blade on the driver side had been broken off at the place where I got my car wash. I was in a panic mode because my wife and I had to drive to West Palm Beach that night ,with the possibility of having one wiper blade. Mr Herbert Kanski,Assistant Service Manager "saved the day" by getting my wiper blades installed in 15 minutes. I couldn't believe it!!! He was very understanding and helpful. Clinton Gulley More

Professional and Efficiency As always Mr. Roman Hernandez is Professional and Efficient. He is very knowledgeable and courteous. Also thanks to Andy who made sure that I got the As always Mr. Roman Hernandez is Professional and Efficient. He is very knowledgeable and courteous. Also thanks to Andy who made sure that I got the same day appointment, the process was expeditious. Thanks ince again. Great Team!!! More