Mercedes-Benz of Cutler Bay - Service Center

Outstanding service #1 Mercedes Benz Dealer in Miami! Beyond grateful for the outstanding service received once again at Mercedes Benz Of Cutler Bay. Beyond words to express gratitude... Once again th Beyond grateful for the outstanding service received once again at Mercedes Benz Of Cutler Bay. Beyond words to express gratitude... Once again thank you Oliver Ortiz, Luis Gutierrez, Raydel Leon and Ariel in the Loaner department. More

Service Department Review I must write and command you for the courteous, professional and knowledgeable staff and for the service that I received during my last visit at Merce I must write and command you for the courteous, professional and knowledgeable staff and for the service that I received during my last visit at Mercedes of Cutler Bay. The testimony that I am providing is the exact the reason why I will make this dealership the one of choice for all my needs for my GLC. From the Service Advisor, to Ariel in the Loaner Department to Miss Jeanine, all the employees mentioned herein played a significant role in ensuring that my experience at this dealership was as seamless and efficient as possible and will undoubtedly be an integral part in the success and continued growth of your institution. Kudos and Thank You! More

Great place with great people. This was my fist time there. Excellent service with courteous and knowledgeable staff. Will definitely make this dealership the place to take my GLC 3 This was my fist time there. Excellent service with courteous and knowledgeable staff. Will definitely make this dealership the place to take my GLC 300 for any service needs. More

Service Department Hello, my name is Jacqueline Reyes and the reason why I’m giving MErcedes Benz Of Cutler Bay 5 Stars is because they give beyond exceptional service. Hello, my name is Jacqueline Reyes and the reason why I’m giving MErcedes Benz Of Cutler Bay 5 Stars is because they give beyond exceptional service. My first Mercedes was a purchase at the Coral Gables location in 1994. I continued to lease at that location for years and on day I decided to drive to you cutler bay location totally out of my way when I was getting close to change my car that was in 2010. The service the minute I walked in was amazing. I was impressed with the store and everyone. I met Herminio wonderful person who introduced me to sales adviser Oliver Ortiz who has such increadible costumer service and personality. After being there for the first 10 minutes I said from now on This will be my dealer! And to this day I’ve been loyal to MErcedes Benz for 25 years and 9 to Cutler Bay. I dropped off my car at the service department because I was feeling a vibration when I would apply the break and a rattling noise that was coming from the rearview mirror. I received a call from the service advisor that the rosters were bad and that they weren’t under warranty due to that my car was over 10,000 miles / over a year old. I couldn’t believe what I was hearing. My car is only 17 months! Well I was very unhappy with that I was told since I’ve never had to change breaks on my cars and never the less heard about heading to replace roaters. I contacted Oliver Ortiz and explain what was going on. He said give me some time I’m going to look into it. He call back and said I got you back you have nothing to worry about! He spoke with Luis Gutierrez the GM and took care of my car. Now that is the reason why I’m with Mercedes Benz of Cutler bay they go beyond excellent customer service. I can’t explain the gratitude and happiness I felt when Oliver Ortiz and Luis Gutierrez took care of me. Beyond Greatfull, Thank you!! Jacqueline Reyes. More

Great all around Excellent service once I arrived listened to all my needs in reference to my vehicle give me prices ahead of time excellent as always thank you Excellent service once I arrived listened to all my needs in reference to my vehicle give me prices ahead of time excellent as always thank you More

Excellent service Robert Damas is as usual excellent with the clients, First time using a loaner from Hertz, they do not provide sun pass, It will be nice if they have Robert Damas is as usual excellent with the clients, First time using a loaner from Hertz, they do not provide sun pass, It will be nice if they have it. More

Always felt comfortable that I was being told the truth. Customer for pass 12 years(3 Cars/SUV) service advisor Adrian has always been 150% professional and most of all HONEST!!! I recommend everybody I me Customer for pass 12 years(3 Cars/SUV) service advisor Adrian has always been 150% professional and most of all HONEST!!! I recommend everybody I meet to go to Cutler Bay Mercedes-Benz for their service and any other concerns with their automobile needs!!! More

Wonderful Experience Excellent service, very friendly and professional staff. Adam Littman, my service advisor was very professional and courteous. The process of obtain Excellent service, very friendly and professional staff. Adam Littman, my service advisor was very professional and courteous. The process of obtaining a loaner was quick and efficient. I will definitely return here for service, even though is out of my way. More

Service Excellent service! I am always very pleased with my service adviser Robert Damas, everyone is very helpful and friendly. My car is delivered back to m Excellent service! I am always very pleased with my service adviser Robert Damas, everyone is very helpful and friendly. My car is delivered back to me clean inside and out! Thank you! More

Fantastic Staff. Very professional staff and very friendly. Car service in a timely manner. Kevin was very helpful and explain to us with details what needed to be don Very professional staff and very friendly. Car service in a timely manner. Kevin was very helpful and explain to us with details what needed to be done to the vehicle. More