Mercedes-Benz of Cutler Bay - Service Center

Outstanding service Always have the best service. Consistently good. Mr. Lee Sang is fantastic, very helpful, always goes the extra mile to make the experience positive. Always have the best service. Consistently good. Mr. Lee Sang is fantastic, very helpful, always goes the extra mile to make the experience positive. Ms. María José was very attentive, informative and helpful. More

As always, excellent service Was very pleased that I was given a "loaner" exactly like my SUV. The service and friendliness of the staff is always outstanding. Wouldn't go anywh Was very pleased that I was given a "loaner" exactly like my SUV. The service and friendliness of the staff is always outstanding. Wouldn't go anywhere else. More

Excellent service as always Easy way to get appointments Easily access able location Very friendly and assisting staff Inviting waiting area Car delivered service as always Easy way to get appointments Easily access able location Very friendly and assisting staff Inviting waiting area Car delivered on time as promised More

Great job The staff is amazing and very professional. They made you feel important and like family. They are always there for you. I always recommend to everyon The staff is amazing and very professional. They made you feel important and like family. They are always there for you. I always recommend to everyone More

Amazing experience Love this dealership amazing people very helpful , my third car from here, will always come back they know how to take care of a loyal customer. I w Love this dealership amazing people very helpful , my third car from here, will always come back they know how to take care of a loyal customer. I will congratulate the dealership with the staff they have great experience. More

Professional Service The upfront relationship with the service administrator, Adam Littman, has always been extremely professional. He's always upfront on sharing insightf The upfront relationship with the service administrator, Adam Littman, has always been extremely professional. He's always upfront on sharing insightful information about my pending service work and continue to keep me in the loop in a timely manner. My only constructive comment is that it took at least 15 minutes for the paper work from the service area to catch up with my car being brought up front and then sitting there waiting for me to complete the paper work transaction before driving off the lot.. More

EXCEPTIONAL CUSTOMER SERVICE Mercedes Benz of Cutler Bay has always given me outstanding service. I have been using the service center for three years now. Every employee encounte Mercedes Benz of Cutler Bay has always given me outstanding service. I have been using the service center for three years now. Every employee encounter I have had has been pleasant. I have been to a few other Benz dealers/service departments and it felt not on par with Culter Bay. If you are in the Miami area think about giving this location a try, you might be pleasantly surprised and leave your current dealership. More

Excellent service by Robert Damas The process to take another car took to long, the mgr should not talk outloud about very personal info with other people in the room, otherwise he beh The process to take another car took to long, the mgr should not talk outloud about very personal info with other people in the room, otherwise he behaved in a correct manner. My car was returned not as clean as in other ocassions. Robert, as usual a pleasure to work with. He is the reason we still go there for service. More

Best Service Advisor ever I took my car to service and since the first minute I arrived there my advisor Jose Castillo was very professional and friendly ,I'll recomended him 1 I took my car to service and since the first minute I arrived there my advisor Jose Castillo was very professional and friendly ,I'll recomended him 100%,thanks Jose More

Just like fine wine. It never gets old , I enjoy coming over ,greeting everyone as if we’re already family members and have a few laughs along the way .... then all of a s It never gets old , I enjoy coming over ,greeting everyone as if we’re already family members and have a few laughs along the way .... then all of a sudden I’m right back in my Benz happier then when I first entered in it . Keep up the good work! Thank you. More