Mercedes-Benz of Cutler Bay - Service Center

Service diagnostics Service was great. From the first person who received me to Adrian my service advisor as well as the guys at the rental/loaner counter. Everyone was v Service was great. From the first person who received me to Adrian my service advisor as well as the guys at the rental/loaner counter. Everyone was very customer oriented. My issue with the car was resolved and questions were answered. Thank you. More

Excellent service This dealer has an outstanding customer service and the staff is knowledgeable and helpful. Robert Damas is an excellent service advisor. The loaner p This dealer has an outstanding customer service and the staff is knowledgeable and helpful. Robert Damas is an excellent service advisor. The loaner program is a great help. More

Excellent service and on time deliverable. Employees are very friendly and provide all information needed by the customer. Jose kept me advised of the status of work and made sure to let me k Employees are very friendly and provide all information needed by the customer. Jose kept me advised of the status of work and made sure to let me know as soon as the car was ready for pick up. I also enjoyed a good cup of coffee and pastelito while I waited..... this was nice go have. More

Quality of work not up standard On 3 occasions job not done correctly. 1. One of two wiper blades not installed correctly.Repaired by me.. 2.After replacing front grill ,hood was n On 3 occasions job not done correctly. 1. One of two wiper blades not installed correctly.Repaired by me.. 2.After replacing front grill ,hood was not lined up correctly.Car was returned and problem was fixed. 3.After replacing rear rubber molding in trunk area,it started to lift the next day.Still waiting to get that fixed. More

Excellent, professional and friendly service I brought my car in for an A service and everything went beautifully. The service was done thoroughly, issues were reviewed in detail with me and the I brought my car in for an A service and everything went beautifully. The service was done thoroughly, issues were reviewed in detail with me and the staff was incredibly courteous, Vernon in particular. It's always a pleasure bringing my car in to Mercedes of Cutler Bay. More

Auto butler Service I am never disappointed when dropping my car off for service with or without an appointment the employees that greet you upon arrival are always pleas I am never disappointed when dropping my car off for service with or without an appointment the employees that greet you upon arrival are always pleasant and professional, my service advisor is always on point and professional, even the employees at the car loaner counter. More

Thank you Last week I was driving home and had a tire emergency. Luckily I was near cutler bay Mercedes. They immediately got my car in, although they had to Last week I was driving home and had a tire emergency. Luckily I was near cutler bay Mercedes. They immediately got my car in, although they had to order tires. Within 1 hr my service rep, Roman had me in a rental car and my dog and I were able to go home. When I went back, my car was ready, and clean and I was on my way home in 20 minutes! Service by all that I met was exemplary. More

Helpful, courteous I have always had a positive experience with the service department. Very helpful and they go out of their way to please. Adam Littman is a great ass I have always had a positive experience with the service department. Very helpful and they go out of their way to please. Adam Littman is a great asset to the dealership! More

Service My experience was great from the the time i made the appointment, Charlie Rodriguez, as usual very special, excellent service, easy to get a loan car My experience was great from the the time i made the appointment, Charlie Rodriguez, as usual very special, excellent service, easy to get a loan car and return, 5 stars for Charlie as he MB More

Very satisfied As alway, any time that a take my car to service, Adam make sure that my issues are solved on time and provide me with a solution according to my need As alway, any time that a take my car to service, Adam make sure that my issues are solved on time and provide me with a solution according to my needs More