Mercedes-Benz of Cutler Bay - Service Center

Very good service Advisor I was very pleased on the service, the loner service car and the turnaround time that I had my vehicle back was very good. Pleased with everything. I was very pleased on the service, the loner service car and the turnaround time that I had my vehicle back was very good. Pleased with everything. More

Excellent service and on time deliverable. Employees are very friendly and provide all information needed by the customer. Jose kept me advised of the status of work and made sure to let me k Employees are very friendly and provide all information needed by the customer. Jose kept me advised of the status of work and made sure to let me know as soon as the car was ready for pick up. I also enjoyed a good cup of coffee and pastelito while I waited..... this was nice go have. More

Excellent, professional and friendly service I brought my car in for an A service and everything went beautifully. The service was done thoroughly, issues were reviewed in detail with me and the I brought my car in for an A service and everything went beautifully. The service was done thoroughly, issues were reviewed in detail with me and the staff was incredibly courteous, Vernon in particular. It's always a pleasure bringing my car in to Mercedes of Cutler Bay. More

Quality of work not up standard On 3 occasions job not done correctly. 1. One of two wiper blades not installed correctly.Repaired by me.. 2.After replacing front grill ,hood was n On 3 occasions job not done correctly. 1. One of two wiper blades not installed correctly.Repaired by me.. 2.After replacing front grill ,hood was not lined up correctly.Car was returned and problem was fixed. 3.After replacing rear rubber molding in trunk area,it started to lift the next day.Still waiting to get that fixed. More

Auto butler Service I am never disappointed when dropping my car off for service with or without an appointment the employees that greet you upon arrival are always pleas I am never disappointed when dropping my car off for service with or without an appointment the employees that greet you upon arrival are always pleasant and professional, my service advisor is always on point and professional, even the employees at the car loaner counter. More

Thank you Last week I was driving home and had a tire emergency. Luckily I was near cutler bay Mercedes. They immediately got my car in, although they had to Last week I was driving home and had a tire emergency. Luckily I was near cutler bay Mercedes. They immediately got my car in, although they had to order tires. Within 1 hr my service rep, Roman had me in a rental car and my dog and I were able to go home. When I went back, my car was ready, and clean and I was on my way home in 20 minutes! Service by all that I met was exemplary. More

Very satisfied As alway, any time that a take my car to service, Adam make sure that my issues are solved on time and provide me with a solution according to my need As alway, any time that a take my car to service, Adam make sure that my issues are solved on time and provide me with a solution according to my needs More

Great Herby really nice friendly employet help any time i feell like home when i go mercedes benz cutler bay service maribel seller she is great to i take t Herby really nice friendly employet help any time i feell like home when i go mercedes benz cutler bay service maribel seller she is great to i take this time to say thanks More

GREAT SERVICE Siempre un servicio exelente, la profesionalidad del personal es incomparable. Gracias a Charlie Rodriguez y a Pablo Garcia que despuese de cuatro an Siempre un servicio exelente, la profesionalidad del personal es incomparable. Gracias a Charlie Rodriguez y a Pablo Garcia que despuese de cuatro anos de servicio siguen siendo tan competentes como el primer dia. More

Kevin knows! I had such a great time of spending my money at this place - yes, that’s possible when you have the right customer service! Kevin - thank you so much I had such a great time of spending my money at this place - yes, that’s possible when you have the right customer service! Kevin - thank you so much for all your help and for your ability to listen and adjust to all of my needs. I think, Kevin has a great skil to adjust to the particular customer’s personality, that makes the customer wanting to come back. Will I go to the Mercedes service center in North Miami? - noo, because Kevin is not there! Enough about Kevin, otherwise I’ll create a big line of customers waiting for his service. The loaner guy (sorry for calling you this way - I just can’t recall your name, shame on me) was nice too - he did all the work for me by calling my insurance and dealing with annoying automated questions, etc. Overall, all was great as always -positive personell, good energy, fast, clean, and of course expensive! Love it! But why did you remove those walls between the service agents? 8-| -so now everyone has to listen to our weird jokes. PS. Good sales technique too - Kevin, you won, now I want to upgrade my car! More