Mercedes-Benz of Cutler Bay - Service Center

Kevin knows! I had such a great time of spending my money at this place - yes, that’s possible when you have the right customer service! Kevin - thank you so much I had such a great time of spending my money at this place - yes, that’s possible when you have the right customer service! Kevin - thank you so much for all your help and for your ability to listen and adjust to all of my needs. I think, Kevin has a great skil to adjust to the particular customer’s personality, that makes the customer wanting to come back. Will I go to the Mercedes service center in North Miami? - noo, because Kevin is not there! Enough about Kevin, otherwise I’ll create a big line of customers waiting for his service. The loaner guy (sorry for calling you this way - I just can’t recall your name, shame on me) was nice too - he did all the work for me by calling my insurance and dealing with annoying automated questions, etc. Overall, all was great as always -positive personell, good energy, fast, clean, and of course expensive! Love it! But why did you remove those walls between the service agents? 8-| -so now everyone has to listen to our weird jokes. PS. Good sales technique too - Kevin, you won, now I want to upgrade my car! More

MB of Cutler Bay Bought and service cara there. In my previous visit the dealership did body work covered by my insurance without asking me. This is fraud, as there wa Bought and service cara there. In my previous visit the dealership did body work covered by my insurance without asking me. This is fraud, as there was nothing wrong with the paint, so beware. More

Satisfying I've been to this service center a few times. Each time everyone was friendly and attentive. My service advisor Robert has been great communicating ev I've been to this service center a few times. Each time everyone was friendly and attentive. My service advisor Robert has been great communicating everything. More

Efficient, courteous - best for services Robert Damas is efficient, courteous and dependable to get the job done. Very helpful and always follows thru and does thorough check out. Alway Robert Damas is efficient, courteous and dependable to get the job done. Very helpful and always follows thru and does thorough check out. Always returns calls. More

Excellent Service Dept The Service department is excellent! Been going there for years! Adam Littman is a model employee and is an example of excellent customer service a The Service department is excellent! Been going there for years! Adam Littman is a model employee and is an example of excellent customer service and quality. Adam should be considered for a promotion. If you're going to service your car here, make sure to go to Adam. A+++++ More

Jose Castillo I reluctantly visited Mercedes Benz of Cutler Bay again. I received a red battery indication on my dashboard. In fear of my vehicle shutting off, I I reluctantly visited Mercedes Benz of Cutler Bay again. I received a red battery indication on my dashboard. In fear of my vehicle shutting off, I had to take my vehicle to the closest Mercedes Benz service department, which was Mercedes Benz of Cutler Bay. Upon entering the service area, I explained that I could not remember the name of my prior service provider, but I would prefer to be assigned to a new/different advisor due to my previous experience with him. Nevertheless, I was still placed with Mr. Castillo. After explaining my issue to Mr. Castillo, he explained that I needed to pay one-hundred thirty five dollars to have a diagnostic test performed on my vehicle. In a bit on confusion, I explained that I never had to pay to have a diagnostic test performed on my vehicle in my past visits to Mercedes Benz of Miami. Mr. Castillo responded with “I don’t know what they do at Mercedes Benz of Miami.” Since my Father is the person to assist me with all of my vehicle issues, I asked for him to speak to Mr. Castillo via telephone. My Father explained to Mr. Castillo that I have an extended warranty, and questioned why I was required to pay for A diagnostic test on my vehicle. Mr. Castillo then told my Father that I probably have an aftermarket warranty, without confirming same in the Mercedes Benz system. After some convincing, Mr. Castillo proceeded to look through the Mercedes Benz system, wherein he confirmed that I did in fact have a warranty through Mercedes Benz. He then told my Father that he was “looking at the wrong car,” we were right, and he did not require a payment from me for the diagnostic test to be performed. Though I do believe that accidents happen, it is hard for me to believe that Mr. Castillo made the same mistake twice. It seems to me as though it was Mr. Castillo’s intention to take advantage of me, thereby charging me for a service that he knew I was not required to pay. It is scary to think how many other customers Mr. Castillo has taken advantage of while in his tenure at Mercedes Benz. Though I expressed my concerns to the service manager, Mr. , I wrote this letter with the hope that this matter would be looked into thoroughly by Mercedes Benz. More

Outstanding Extremely professional and timely and customer service is outstanding. They have coffee and drinks with pastelitos. Which was great because I got Extremely professional and timely and customer service is outstanding. They have coffee and drinks with pastelitos. Which was great because I got there and I had not had breakfast . More

Herbie Kanski is fantastic As always, the service here is elite. Herbie always manages to exceed my expectations. The mechanics workspace is impeccable and they take great prid As always, the service here is elite. Herbie always manages to exceed my expectations. The mechanics workspace is impeccable and they take great pride in making sure that everything is working better than when the vehicle arrived. More

Quick, Professional Service As a Mercedes owner, you expect good service at your local dealership. This place delivers! My service rep. was Kevin Laplanche, and he was not only As a Mercedes owner, you expect good service at your local dealership. This place delivers! My service rep. was Kevin Laplanche, and he was not only professional at the dealership... he also took time to call and text me to make sure the car was perfect, after I picked it up. More

Outstanding Customer Focus I am a new customer and have been very impressed by the commitment & attention to deliver high quality customer service by the dealership Department’s I am a new customer and have been very impressed by the commitment & attention to deliver high quality customer service by the dealership Department’s. George More