Mercedes-Benz of Cutler Bay - Service Center

Excellent Customer service and facilities. Courteous and efficient service by Mr. Castillo. First time for a loaner and was very impressed with Rep. I would recommend this MB Facility to friend Courteous and efficient service by Mr. Castillo. First time for a loaner and was very impressed with Rep. I would recommend this MB Facility to friends and family. More

Satisfying I've been to this service center a few times. Each time everyone was friendly and attentive. My service advisor Robert has been great communicating ev I've been to this service center a few times. Each time everyone was friendly and attentive. My service advisor Robert has been great communicating everything. More

Service My experience was great from the the time i made the appointment, Charlie Rodriguez, as usual very special, excellent service, easy to get a loan car My experience was great from the the time i made the appointment, Charlie Rodriguez, as usual very special, excellent service, easy to get a loan car and return, 5 stars for Charlie as he MB More

Jose Castillo I reluctantly visited Mercedes Benz of Cutler Bay again. I received a red battery indication on my dashboard. In fear of my vehicle shutting off, I I reluctantly visited Mercedes Benz of Cutler Bay again. I received a red battery indication on my dashboard. In fear of my vehicle shutting off, I had to take my vehicle to the closest Mercedes Benz service department, which was Mercedes Benz of Cutler Bay. Upon entering the service area, I explained that I could not remember the name of my prior service provider, but I would prefer to be assigned to a new/different advisor due to my previous experience with him. Nevertheless, I was still placed with Mr. Castillo. After explaining my issue to Mr. Castillo, he explained that I needed to pay one-hundred thirty five dollars to have a diagnostic test performed on my vehicle. In a bit on confusion, I explained that I never had to pay to have a diagnostic test performed on my vehicle in my past visits to Mercedes Benz of Miami. Mr. Castillo responded with “I don’t know what they do at Mercedes Benz of Miami.” Since my Father is the person to assist me with all of my vehicle issues, I asked for him to speak to Mr. Castillo via telephone. My Father explained to Mr. Castillo that I have an extended warranty, and questioned why I was required to pay for A diagnostic test on my vehicle. Mr. Castillo then told my Father that I probably have an aftermarket warranty, without confirming same in the Mercedes Benz system. After some convincing, Mr. Castillo proceeded to look through the Mercedes Benz system, wherein he confirmed that I did in fact have a warranty through Mercedes Benz. He then told my Father that he was “looking at the wrong car,” we were right, and he did not require a payment from me for the diagnostic test to be performed. Though I do believe that accidents happen, it is hard for me to believe that Mr. Castillo made the same mistake twice. It seems to me as though it was Mr. Castillo’s intention to take advantage of me, thereby charging me for a service that he knew I was not required to pay. It is scary to think how many other customers Mr. Castillo has taken advantage of while in his tenure at Mercedes Benz. Though I expressed my concerns to the service manager, Mr. , I wrote this letter with the hope that this matter would be looked into thoroughly by Mercedes Benz. More

GREAT AND AMIABLE PROFESSIONAL SERVICES Great dealership all around ! professional personnel with amiable attitude follow by excellent friendly facilities to make you feel at home. Air condi Great dealership all around ! professional personnel with amiable attitude follow by excellent friendly facilities to make you feel at home. Air conditioning from the lobby to the cars showrooms leading to a Build your car real time screen , this people had become the benchmark of what a dealership should be like. Even my dog love to go there as they have a pets area with treats jajajaj. For my the nice pastries and free refreshments a plus. More

Warranty repaire Service manager David Appleton and service rep Robert Damas did excellent jod for my C300 Warranty repair and I do recommend the dealership for purcha Service manager David Appleton and service rep Robert Damas did excellent jod for my C300 Warranty repair and I do recommend the dealership for purchase and service More

Awesome! Plain Awesome! Kevin Laplanche, my service Representative, is phenomenal. He is the very best Representative you have. My thanks to all the wonderful employees you h Kevin Laplanche, my service Representative, is phenomenal. He is the very best Representative you have. My thanks to all the wonderful employees you have. The employees are super!!! More

Friendliness I needed a lightbulb for a headlight and needed to ask about my car air conditioning. Jose Castillo was professional, friendly and knowledgeable. Al I needed a lightbulb for a headlight and needed to ask about my car air conditioning. Jose Castillo was professional, friendly and knowledgeable. Also professional and friendly were those who accepted my appointment before I saw Jose. More

Excellent Service Experience My service adviser, Kevin Laplanche, is a pleasure to work with. The store is beautiful. The overall experience made my trip from the northern part of My service adviser, Kevin Laplanche, is a pleasure to work with. The store is beautiful. The overall experience made my trip from the northern part of the county worthwhile. More

Quick, Professional Service As a Mercedes owner, you expect good service at your local dealership. This place delivers! My service rep. was Kevin Laplanche, and he was not only As a Mercedes owner, you expect good service at your local dealership. This place delivers! My service rep. was Kevin Laplanche, and he was not only professional at the dealership... he also took time to call and text me to make sure the car was perfect, after I picked it up. More