Mercedes-Benz of Cutler Bay - Service Center

Preventive Mai ntenance Work performed as required. It was done in a timely manner and the car was returned on time in a very clean state. A loaner was provided and was perfe Work performed as required. It was done in a timely manner and the car was returned on time in a very clean state. A loaner was provided and was perfect. More

Terrible service Will never come here again. Had to come 3 tones to get sunroof fixed . They could not fix it until 3rd time Salesperson was rude and not helpful . My Will never come here again. Had to come 3 tones to get sunroof fixed . They could not fix it until 3rd time Salesperson was rude and not helpful . My husband spoke to Adrian personally over the phone and said he did not want the plan ( plan A). Adrian charged me $360 on my credit card , not telling explaining to me that my husband specifally said No PLAN. Adrian tells me that he spoke to my husband and revommendsvplan A. So I pay it. Come home ask my husband why he changed his mind about buying a plan . He said he specifically told Adrian he did NOT want a plan , just what was covered by warranty to be fixed . This guy is a liar and scammer. Will not be back EVER! More

Annual service Great service. Adam Littman is s great service tech who takes great care to see that all my auto needs are met. Adam is the best. Great service. Adam Littman is s great service tech who takes great care to see that all my auto needs are met. Adam is the best. More

fantastic because I had a wonderful experience with the service dept. however, I do not like the new set up for the service advisor. It was better before. because I had a wonderful experience with the service dept. however, I do not like the new set up for the service advisor. It was better before. More

Excellent customer service and service center. Very friendly customer service and service reps; very clean and comfortable lounge area with refreshments. Accommodated my schedule since I am travel Very friendly customer service and service reps; very clean and comfortable lounge area with refreshments. Accommodated my schedule since I am traveling from Key West. Located directly off the turnpike for easy access. More

Replacement of Recalled Takata airbags After waiting 2 years to receive notice that the airbags were available, I contacted Mercedes if Cutler Bay and got an appointment for the next day. After waiting 2 years to receive notice that the airbags were available, I contacted Mercedes if Cutler Bay and got an appointment for the next day. I waited in their nice lounge while my car was serviced. They informed me it would take 3 hours and it did. My car was returned to me washed and vacuumed inside. Very satisfied with the results. More

Superior Service Great experience with Kirk Sedik, Kevin Laplanche and Ariel Garcia. Worth the drive to get exceptional care and attention to detail for an exceptional Great experience with Kirk Sedik, Kevin Laplanche and Ariel Garcia. Worth the drive to get exceptional care and attention to detail for an exceptional car. More

Quick and effective Although I had an appointment I was able to come early due to issues with my vehicle. Roman took me right away and I was out with a loaner in just 30 Although I had an appointment I was able to come early due to issues with my vehicle. Roman took me right away and I was out with a loaner in just 30 min. More

Excellent service dept! The service dept at Mercedes Cutler Ridge is timely and efficient! Robert Dana’s is wonderful and always a pleasure to deal with! His eagerness to pl The service dept at Mercedes Cutler Ridge is timely and efficient! Robert Dana’s is wonderful and always a pleasure to deal with! His eagerness to please is quite apparently!!! More

Exceptional Service department is efficient, but above all else I choose to go out of my way to return to Mercedes of Cutler Bay because of Kevin, my service repr Service department is efficient, but above all else I choose to go out of my way to return to Mercedes of Cutler Bay because of Kevin, my service representative. Kevin always greets you with a genuine smile, he is professional and organized. He also knows how valuable my time is and makes sure things are done right the first time. More