Mercedes-Benz of Cutler Bay - Service Center

Roadside assistance Mr. Charly Rogriguez was very helpful. I appreciate his assistance. The roadside assistance was not answering my calls. Finally I had to turn to the Mr. Charly Rogriguez was very helpful. I appreciate his assistance. The roadside assistance was not answering my calls. Finally I had to turn to the dealership for help. It took roadside assistance 5 hours to finally pickup the car. Very disappointed in this service. More

SERVICE EXCELLENT SERVICE TOOK CARE OF ALL OF THE REPAIRS MY VEHICLE NEEDED, I HAVE ALSO BEEN VERY HAPPY THE WAY THE SERVICE DEPARTMENT TAKES CARE OF ME. EXCELLENT SERVICE TOOK CARE OF ALL OF THE REPAIRS MY VEHICLE NEEDED, I HAVE ALSO BEEN VERY HAPPY THE WAY THE SERVICE DEPARTMENT TAKES CARE OF ME. More

Excellent Service I had two tires blown by hurricane Irma They pick up my car at 11 A.M.and towed to the dealership very quickly replaced the tires and washed my car a I had two tires blown by hurricane Irma They pick up my car at 11 A.M.and towed to the dealership very quickly replaced the tires and washed my car and had my car ready to be picked up by 3 P.M. Thanks for your excellent and quick customer service .Nelson Cueto More

Gas cover Got to the service department and they assigned a customer service advisor and he immediately took care of all my requests. Thank you Adam great servi Got to the service department and they assigned a customer service advisor and he immediately took care of all my requests. Thank you Adam great service More

Ruben Abreu Is Best! There is no dealership that understand There is no dealership that understands service like Ruben and his team. I stop going to Gables, they can learn from him and the level of service tha There is no dealership that understands service like Ruben and his team. I stop going to Gables, they can learn from him and the level of service that he and his team delivers!!! Truly the BEST! More

BEST SERVICE ADVISOR Robert thank you for all your help your professionalism and your dedication Your been Wonderful tours my problem and always find a way to help me. Robert thank you for all your help your professionalism and your dedication Your been Wonderful tours my problem and always find a way to help me. I've seen how dedicated you are tours your job and also to your customers, I can only speak for me but I know you do deliver best of excellence. Robert thank you sir for all you do. More

Great Service Herb was very thorough and efficient plus pleasant to work with. I look forward to my next service visit. Everyone I worked with was great. Herb was very thorough and efficient plus pleasant to work with. I look forward to my next service visit. Everyone I worked with was great. More

First time service for 2017 GLS450 My service advisor is Kevin LaPlanche. It was the first time meeting him in person and he was very professional, extremely kind and attentive. He to My service advisor is Kevin LaPlanche. It was the first time meeting him in person and he was very professional, extremely kind and attentive. He took down all my questions or issues that needed to be resolved. All the issues were resolved when I picked up the car. From Mr. Ruben Abreu, the service manager, who came out to greet me, Mr. LaPlanche and all of the kind people who come out to greet me when I drive up, everyone is excellent there, at Mercedes Benz of Cutler Bay. Personally, for us, having moved out of the very busy and overcrowded Coral Gables area and having moved south off Old Cutler, for us the dealership is a blessing in every way. Last, I would like to mention that Mr. Abreu was our service advisor almost 20 years ago in the Gables location. The continuity of seeing familiar faces that know you by first name and what I perceive to be a low employee rotation, for lack of a better word, I believe, contributes very much to customer satisfaction. More

Service It was ok! I chose express and waited for almost 3 hours for my car. Everyone was nice and helpful, but they should be for the amount of money one is It was ok! I chose express and waited for almost 3 hours for my car. Everyone was nice and helpful, but they should be for the amount of money one is paying. More

The 30K Service Excellent service provided by Ruben Abreu and his team of dedicated hard working people. I recommend them to everyone! Superior service for sure!! Excellent service provided by Ruben Abreu and his team of dedicated hard working people. I recommend them to everyone! Superior service for sure!! Thanks for everything; as always, I felt like a VIP client. More