Mercedes-Benz of Cutler Bay - Service Center

Customer service was excellent from the moment I called to schedule the appointment. I was kept informed of the extend of the problem to how it would be resolved, how long it would take to resolve and when to schedule the appointment. I was kept informed of the extend of the problem to how it would be resolved, how long it would take to resolve and when it was ready for pick up. Ohhhh my car was cleaner than when I took it in for service. Thank You Adam!!!!! More

I took my vehicle in for service Mercedes of Cutler Bay. I took my vehicle in for service Mercedes of Cutler Bay. Mr Castillo very patiently explained the service procedure to me and answered all of my I took my vehicle in for service Mercedes of Cutler Bay. Mr Castillo very patiently explained the service procedure to me and answered all of my questions. Instead of taking my vehicle in for service being a problem, Mr. Castillo and his team turned it into a pleasurable experience. Thank you, Alfonso Brador More

I recently took my car to the dealer due to an accident I had and concerns with the brakes, and the overall satisfaction was extraordinary. I dealt with different employees and they all gave me a great serv had and concerns with the brakes, and the overall satisfaction was extraordinary. I dealt with different employees and they all gave me a great service to my car. I’d like to give credit to Carlos Fernandez, shop Foreman, Ruben Abreu, service manager, and Herminio Perez, general sales manager for remembering me from my purchase and guided me to the appropriate area. People always have no problem when it comes to complains. I rather give recommendations for the good job that people do than complain for the bad. And in this case, I would like to take this opportunity to recommend this dealer and all their employees to all those that are interested in purchasing/leasing a Mercedes Benz and/or already owner of one, to come to this dealer for sales, services, and parts. dealer: Mercedes Benz of Cuttle Bay, Florida More

My reason for a visit was an oil change for my ML. The service was exquisite as it always is. The work was done quickly and perfectly. The physical dealership is very beautiful and tranquil, really an o service was exquisite as it always is. The work was done quickly and perfectly. The physical dealership is very beautiful and tranquil, really an oasis of calm. Ruben Abreu, the general manager of the service department, effortlessly and graciously provides service that is total perfection. It is a joy to bring my car to him for service. The depth of Ruben's knowledge is extraordinary, his attention to detail is impressive. Yes perfection does exist. It is alive and well at Mercedes Benz of Cutler Bay, thanks to Ruben Abreu. Different in every way from any other dealership I have experienced! The bar is set so high here! Forget every horrible experience you have ever had at a car dealership, Mercedes Benz of Cutler Bay is pure heaven in every way! I have been bringing my car here for service since the first days of the location and the service has taken my breath away each time. If only everything in life could be this perfect. More

The service department was timely in receiving my car, calling me to explain the car's needs and the time when the car would be ready. Mr. Castillo was patient to explain to me that problems the car had o calling me to explain the car's needs and the time when the car would be ready. Mr. Castillo was patient to explain to me that problems the car had on the telephone as I have no car knowledge. He returned my calls as he stated that he would and he had my car ready when he said it would be ready and I was impressed. He said 4 pm and at 3:57 pm he was calling me to verify that I knew that my car was ready for pickup. I was impressed and grateful. THANKS again to MR. Castillo and his staff. Also the process for car rental was very smooth and professional. Thank you!! More

This dealer provided me with a great purchase experience and now with a pleasant satisfaction on the repair of my SUV. From the receptionist to the General Manager, they make you feel confortable and atten and now with a pleasant satisfaction on the repair of my SUV. From the receptionist to the General Manager, they make you feel confortable and attended at all times. I have recommended this dealer to co-workers and as a matter of fact, one of them went to purchase an SUV. The time I spent at the dealer working with the sale person, the financing, and now with the service representative has made this dealer my prefer of all Mercedes Benz dealer on town. More

My first visit I was greeted by the receptionist with a warm and inviting smile I was then introduced to Ewer with the same deameanor approachable, friendly and very well informed about his product line.. warm and inviting smile I was then introduced to Ewer with the same deameanor approachable, friendly and very well informed about his product line.. He took the time to show us the vehicle we were interested in and all the options available...worked with us on the numbers. we had other interest to pursue so we told Ewer and he was very gracious and respectful in giving the time to weigh our options...We left the facilty feeling quite comfortable and not agressivley taken advantage of... Customer Relations Called to follow up on our experience...And Ewer called to follow up with our search...all very timely and agreeble. We returned on 4/26/10 to consider leasing the E350 2010... Ewer worked with us and according to our budget and our needs He was able to satisfy both. Overall we left there feeling as though we had known Ewer forever as a trusted friend. Customer Services through out any industry should take a page out of his book to actually know how to treat their potential clients... Well done Ewer. More

Eric the service technician is always available and very informative. He takes the time to explain what is being done and why. He is excellent! Mark had helped me tremendously with the alignment and ba informative. He takes the time to explain what is being done and why. He is excellent! Mark had helped me tremendously with the alignment and balancing of my tires which I had purchased at another dealership, my mistake, I should have come here first. I am very satisfied with the excellent work done. Frank, the service advisor is always prompt and courtious. He is very paitent with all my questions, and last minute appointments. This Cutler Bay dealership really understand customer service at every level. I will continue to both service and shop for new vehicles here! More

In 30 years of owning Mercedes Benz's in N.Y. N.J and Florida this is far and away the best service department I have vedr encountered. I traveled 150 miles to get to the dealership and was way more tha Florida this is far and away the best service department I have vedr encountered. I traveled 150 miles to get to the dealership and was way more than satisfied. I was in the automobile and truck service for over 30 years and am not easily impressed. I would highly recommend this dealership to anybody am confident that the sales department is as professional as the serrvice department. More