Mercedes-Benz of Cutler Bay - Service Center

One of a kind This is my third Mercedes purchased and serviced at this dealership. From the moment you drive in to the time you leave you are treated very professio This is my third Mercedes purchased and serviced at this dealership. From the moment you drive in to the time you leave you are treated very professionally and as an individual. They take their time explaining things to you and usher you through the system with finesse. Adrian was my Service Advisor and he was courteous, professional, and has a sense of humor to boot. Terri who handles the loaners is so professional and so conscious of getting you off to work timely that it's incredible. I would not want to go anywhere else. There is a sense of family here. More

top notch stop and go button and control went out and they took care of it. professional service and customer service. Herbert was awesome as always. l stop and go button and control went out and they took care of it. professional service and customer service. Herbert was awesome as always. l More

4th maintenance every thing was first class, will be back, my vehicle is a 2012 350 blu tec,called for appointment and was granted my 1st choice, when arrived service every thing was first class, will be back, my vehicle is a 2012 350 blu tec,called for appointment and was granted my 1st choice, when arrived service was right on it More

Excellence service. Most of the problems have been resolved. Herby was very attentive and patient. It is very difficult to use the navigation system . I am getting bette Most of the problems have been resolved. Herby was very attentive and patient. It is very difficult to use the navigation system . I am getting better at using it and also at the voice controlled features.Thanks Herby.......See you next time.. More

service excellence every aspect from initial phone call for scheduling appointment, to arrival, greeted friendly and professional, to my late arrival, no problem.....to every aspect from initial phone call for scheduling appointment, to arrival, greeted friendly and professional, to my late arrival, no problem.....to the loaner, fully explained and "apologized" for only having an E class loaner (are you kidding?)....to exceeding my required pick up time by an hour, with the cleaned car awaiting me....all was exceptional. and forgot to mention all the different staff I came into contact with--friendly, professional, really excellent. More

Excellent service, friendly advisor My advisor did a great job at being concerned about my car issues. He never disregarded my car problem no matter how insignificant it could sound. My advisor did a great job at being concerned about my car issues. He never disregarded my car problem no matter how insignificant it could sound. More

Awesome The service was fast and perfect those guys work like a real team Jose is a nice and friendly person they do a great job The service was fast and perfect those guys work like a real team Jose is a nice and friendly person they do a great job More

Good Service I have a smart car.I felt a noise in the front. I called to maintenance office for an appointment, they immediately got it. In few time they found I have a smart car.I felt a noise in the front. I called to maintenance office for an appointment, they immediately got it. In few time they found the problem, Reinaldo told me that 3pm finished repairing the car. I Wait there all the time and before 3 pm they gave me the car. good service and excellent attention More

GLK350 Service I brought my GLK350 into your Culter Bay service center for it's first service and because an SRS warning light came on. I arrived early for my 7am a I brought my GLK350 into your Culter Bay service center for it's first service and because an SRS warning light came on. I arrived early for my 7am appointment and was greeted very cordially by your service manager who promptly directed me to the coffee machine for a very nice cappucinno. I then met my service advisor Charlie Rodreguez who was both friendly and very professional. He organized my service and arranged for a curtesy car for my use. The next day when I arrived for pickup your service people noted that the light went on again. No problem, these things happen, Charlie arranged for my curtesy vehicle once again and the person that delivered it even gave me a cold bottle of water for the trip back home. the next day when I picked up my vehicle (no problems this time) Charlie comped the wax job that I ordered. I am very grateful to your organization and especially Mr. Rodreguez for taking car of my the way he did. This is my fourth vehicle from your company (purchased from Coral Gable - Carlos Pereda) and I have been well satisfied with the sales process as well as your superior service department. Thanks to you and your staff. R. Miller More

Service Advisor & Service Manager Both Charlie & Ruben assisted me with professional, prompt, and overall excellent customer service! Couldn't have asked for better treatment and exper Both Charlie & Ruben assisted me with professional, prompt, and overall excellent customer service! Couldn't have asked for better treatment and experience! Thank you all for doing such a great job! More