Back

Mercedes-Benz of Cutler Bay - Service Center

Cutler Bay, FL

5.0
832 Reviews

832 Reviews of Mercedes-Benz of Cutler Bay - Service Center

Sort by
February 16, 2012

The individualized personal attention was outstanding, in fact even the employees who you may not deal with are super friendly & courteous. This is rare in general, and in miami, almost non-existant. The ser More

by gmmusic
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Castillo, Terry(loaner cars), & Robert Damas, Jose Castillo
January 03, 2012

I have been doing business with Mercedes Benz Cutler Bay since 2008 and I am totally satisfied with their customer service and repair operation. All of the employees at the dealership are friendly, courteo More

by GreerDavisWallace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Pittman
May 20, 2011

I have become a customer spending a couple grand per quarter keeping two older MBs on the road in top condition. In general, the service work has been good, although they tend to push pretty hard to up More

by belowreserve
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
4
May 24, 2011 -

Mercedes-Benz of Cutler Bay responded

Dear "belowreserve", On behalf of the entire Mercedes-Benz of Cutler Bay staff and management, we apolgize for the inconvenience and/or miscommunication you experienced with us. Our goal is to provide First Class Service to all our clients, as it is your continued service that keeps us in business. I trust our Service Director has already been in touch with you and has address your concern, however you are encouraged to contact us again (if needed) to discuss this futher with our General Manager. Thank you for your time, feedback and continued business. Sincerely, Nicole Waters Business Development Manager 786-713-1460

January 24, 2011

the service and profesionalism of Ruben Abreu and Frank Cordero goes beyond words, they took ownership on my situation and they helped me with everything, my sales representative is Luis Martinez which has More

by leyma23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Martinez
January 14, 2011

Mercedes Benz of Cutler Bay is one step above all other dealers. The facilities are impeccable, the service outstanding and my sales representative Mr. Luis Martinez was first class. You can buy with confi More

by ileana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Martinez
December 06, 2010

My name is Ruben Santana, and I have been very pleased with the quality of service this dealer has provided to me. I have had the honor to have both Oliver Ortiz and Fernando Lopez working with me, and a More

by rubensantana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Oliver Ortiz and Fernando Lopez
November 22, 2010

Outstanding customer service, extremely helpful, patient, curtious, indulgent... Ewer Aguiar has made every vist of mine to MB such a wonderful experience. He is hands down, a fine example of how customers More

by guerjen18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ewer Aguiar
October 20, 2010

My service for my Mercedes C300 was excellent. Mr. Jose Castillo is a fine example as to how customers should be treated. He was very polite and helpful when answering questions and keeping one inform as t More

by lbrenna43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Castillo
September 17, 2010

Every time we take our Mercedes to the Cutler Bay dealership, we have excellent service. David is extremely helpful and efficient. We have reccommended the dealership to other family members and fr More

by jcegal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Appleton
July 28, 2010

I contacted Mr. castillo yesterday to inform him of my I contacted Mr. castillo yesterday to inform him of my visit to fix a minor problem on my mercedes. Of course, he was receptive, polite and kind up More

by spalmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Castillo & Greg Henry
Aug 02, 2010 -

Mercedes-Benz of Cutler Bay responded

Dear Client- Thank you so much for your review, and kind words about our staff.At Bill Ussery's Mercedes-Benz of Cutler Gables, we take great pride in our team and ensure they deliver the utmost customer services to our clients like yourself. Please let us know if we can do anything in addition for you. We appreciate your business and look forward to servicing you for the next 15 years and more. On behalf of the team, Thank you. Best regards, Bill Ussery's Mercedes-Benz of Cutler Gables