Mercedes-Benz of Denver

A SERVICE I took my car in for A-service. I made sure my technician explained what entailed the A service. I was in/out within an hour. My car was also washe I took my car in for A-service. I made sure my technician explained what entailed the A service. I was in/out within an hour. My car was also washed but not vacuumed. I am not sure if they suppose to vacuum it or not. But excellent service on THIS DAY Delores Evans More

Good will makes up for customers coming back! I used to do most of my service with the Littleton branch and had come here due to proximity and an effort to find somebody that actually cared about I used to do most of my service with the Littleton branch and had come here due to proximity and an effort to find somebody that actually cared about my business. Geoffrey took great care of me and even though I had to ask for him to cover a repair I thought should've been covered in the first place, he graciously resolved my problem and I feel that I can trust working with this company considering they were willing to stand behind the product. More

Great cars poor service We felt very rushed by the finance person but made through. They lost one of the car keys and promised it in 4-5 days. It is now 18 days and still no We felt very rushed by the finance person but made through. They lost one of the car keys and promised it in 4-5 days. It is now 18 days and still no word. Calls to check status found everyone passing the buck. Try to call for a manager without a name and the computer will hang up on you. I'm getting worried about the service contract they sold me. More

Bait/switch, hoodwinked bad example of a Mercedes Benz. First let me say, I love Mercedes Benz. It's so very unfortunate that this particular dealership is authorized to sell such a fine piece of machinery First let me say, I love Mercedes Benz. It's so very unfortunate that this particular dealership is authorized to sell such a fine piece of machinery. Thank goodness in the Denver area you have several other choices any of which are better than this one. The whole buying experience has been deplorable. This is my fifth MB so I know what should be expected. They didn't honor the "we owe you", they didn't thoroughly check the car for problems as they stated, or they would have caught what is now my $2500 brunt to bear. They also didn't write all of the information down regarding we owe you, now I know why - so they could bait and switch me. When I brought the car in, no one called to update me on the time frame - Theresa was supposedly my service rep although since she never felt the need to call I have no idea if Theresa really exists. I finally called and was told the car was ready. When I got there I asked for Theresa and stated I was here to pick up my car. A gentlemen goes back to talk to someone (I can only guess Theresa) and comes back with the keys and says "here you go". Really? Here you go?? I said what was done to it? He was clearly annoyed went back and talked to someone and came back with no further information. I ended up talking to Rich (used car manager), he said what they did to the car and it was all fixed. I get into it and gee guess what it wasn't fixed. No attention to detail, no care that it was very inconvenient to get a ride to the dealership only to not be able to take the car. Fast forward to the next day I get a call from Rich, "yeah we aren't going to fix it because it's going to cost too much. According to Rich the "we owe you" only means they'll look at it, doesn't mean they'll fix it. I asked if he'd buy the car back and of course his response was disgustingly laughable as I imagined it would be. Song and dance. Morale of the story. Mercedes Benz of Denver is not a trustworthy dealership, it is not one that deserves to sell MB. I will tell anyone that listens, and thankfully I know a lot of people, to stay away from this dealership. Certainly I know, little 'ole me, can only effect so many readers. But if they loose one customer from reading this I'm a happy women. More

PLEASE INSPECT YOUR CAR THOROUGHLY AFTER HAVING SERVICE I took my Mercedes in to have work done due to a recall. I was given a loaner car and was asked to sign a waiver saying I wouldn't have any animals in I took my Mercedes in to have work done due to a recall. I was given a loaner car and was asked to sign a waiver saying I wouldn't have any animals in the car. Almost immediately after I got into the car I noticed dog hair plastered in the cup holders, on the mats and there was dog slobber covering the entire passenger seat. I called the dealership to let them know what I saw and that I DID NOT own a dog.and did not want to be charged for the dog hair everywhere. When I picked my car up the next day there was a 3 inch tear in the seam of my drivers seat that wasn't there when I dropped it off. I spoke with the service manager Clark and was assured that they would fix my seat and that he himself would be in charge from beginning to end to assure the work was done. Clark asked me to call and set up an appointment which I did. My husband took off from work to take it in for me only to get there and have the service manager tell him that the seat was 'average wear and tear' and that they would not fix it. My husband asked to speak to,Clark and was told he was in a meeting. My husband and I both called and left Clark a message explaining what we were being told and we have yet to get a call back from him or anyone else in the dealership. As a woman I am very skeptical to take my car in to a dealership for service because I feel as though I will be mislead. This only confirms that you cannot trust what has been promised to you. I drive a 2008 Mercedes C300 and I was seriously looking to upgrade and had considered this dealership but if this is how they treat service (women) customers, I can only imagine how they would treat their retail customers. Bad bad customer service. More