Mercedes-Benz of Des Moines

We were looking to purchase a 2018 Toyota Highlander. During test drive I mentioned there was a grinding noise. Our sales rep Christian firestein said that it was normal with cars that haven't been drive During test drive I mentioned there was a grinding noise. Our sales rep Christian firestein said that it was normal with cars that haven't been driven in a while. I wanted to get it looked at, and he said "if anything comes up you are covered by our warranty for 60 days". So I went ahead and made the purchase. 20 days later we were able to finally get in at Toyota and they mentioned the rear rotors were grooved from rust. They recommended grinding down the rotors and replacing the break pads on the rear. As it would damage the break pads. I reached out to Ryan Winroth at Mercedes Benz of Des Moines and they refused to cover it, saying I didn't sign anything specific and it was sold "as-is". Yet they never disclosed any issues with the car, even stating their mechanics looked it over. I wish I had taken more time and refused to purchase the car without a full inspection. Why would I have paid extra money to get the car looked at if Mercedes Benz wasn't going to cover anything?!?! I feel cheated and the dealership was dishonest with me. I probably should have known better and stuck with the assumption that all dealerships are slimy unless proven otherwise. I would not recommend purchasing a car here or any lithia dealership. More

Brahim as great to work with! He attentively listened to the features and functionality of a vehicle I was looking for. Made the process stress-free and so easy that I found the He attentively listened to the features and functionality of a vehicle I was looking for. Made the process stress-free and so easy that I found the vehicle I wanted in 3 days vs the 9 month window I gave myself. More

For two years I've been looking for a 2013 to 2014 Ford F150 Raptor. I wanted the luxury package, Retrax bed cover & liner. And, if possible, a Roush supercharger with the Roush pipes. My perfect pick up. F150 Raptor. I wanted the luxury package, Retrax bed cover & liner. And, if possible, a Roush supercharger with the Roush pipes. My perfect pick up. I've seen about a handful of such pick ups nationwide but something was always amiss. In particular, the dealerships prior to Mercedes-Benz of Des Moines didn't help me much. This all changed once I found the truck of my dreams at the Des Moines dealership. The salesman David Cardenas & his manager Ryan Winroth helped me every step of the way in securing my Raptor. More

Brahim , is so kind and helpful. followed up contact to make sure we were happy. followed up contact to make sure we were happy. More

Brahim is the best. He took my calls when I didn’t realize he was on vacation. We decided to buy both our cars from him at Mercedes’ in Clive Iowa He took my calls when I didn’t realize he was on vacation. We decided to buy both our cars from him at Mercedes’ in Clive Iowa More

They lie and service after the sale is horrible. Don’t stand behind what they sell and if there’s an issue they just say “well you bought a used car”. Stay clear worst experience I’ve ever had buyin Don’t stand behind what they sell and if there’s an issue they just say “well you bought a used car”. Stay clear worst experience I’ve ever had buying a car More

My 5th vehicle from the dealership. If you want a great and friendly customer service, this is the place to be and Brahim is the go to guy. He’s very professional, easy to deal with, HI If you want a great and friendly customer service, this is the place to be and Brahim is the go to guy. He’s very professional, easy to deal with, HIGHLY recommend him !! Lovin my new ride More

A very good dealer. I’ve used dozens over the years and these guys are up there with the best. Dealers can be stressful, but not here. A very good experience, thanks! I’ve used dozens over the years and these guys are up there with the best. Dealers can be stressful, but not here. A very good experience, thanks! More

2014 Chevy Cruze. I bought this car on 3/12/22. I live 3 hours away so I put down a deposit to hold it until I was able to test drive the vehicle. Everything seemed to I bought this car on 3/12/22. I live 3 hours away so I put down a deposit to hold it until I was able to test drive the vehicle. Everything seemed to check out ok except I thought the clutch was slipping. I brought this up to them before I signed any papers and they say multiple techs had driven it and it was checked out during the presale inspection and assured me that it was fine. They then told me if I was concerned about the clutch to buy the extended warranty which does not cover the clutch so I declined. On my way home about an hour out of des moines the clutch started slipping pretty bad. I had to baby the car all the way home and had a hard time even staying at the speed limit or getting to that point especially on hills. I called the and all they had to say is it was sold as is and they wouldn’t do anything about it. When I finally was able to get home I had it checked out by a qualified mechanic and guess what he said I needed a new clutch so now I’m waiting on the part so I can have a functioning car. I will never go back to this place again. On a side note I had to pay $700 for LoJack that they installed and I never wanted. They said it had to be paid for and wouldn’t take it out. STAY AWAY!!! More

I'd been trying to buy a car for a couple of years, but with the pandemic, I couldn't find what I wanted. A car popped up here, so we went to test drive it, and fell in love. And it is a great car. Our with the pandemic, I couldn't find what I wanted. A car popped up here, so we went to test drive it, and fell in love. And it is a great car. Our salesman was good, the service department is fabulous. The issue? We bought the car outright, and the finance guy was horrible. He literally talked to my husband, while I sat there and I finally had to tell him this is MY car, I'm buying it with MY money, with a check that has MY name on it, my husband just needs to be listed on the paperwork as a co-owner. And he brushed me off and said that he already did the paperwork, my name was still on it, I was just secondary, so if something happened to my husband, I could still have rights. WTAF?!? Then he would only speak to my husband, had my husband sign the papers, talked to my husband about HIS trade in. Yet the car we traded in was mine, not my husband's, and when I told him that, he said it didn't matter, he just needed my husband's signature. I maintained explaining yet again that this was my car, not my husband's, and even though I'm a woman, I'm allowed to own property. And the finance guy brushed me off again, saying that it was fine, my name is still on it, but he already did the paperwork with husband first and he was not going to do it again. Look, I've purchased cars before. I have never been treated this way. I've always been first listed on my car and signed all my own paperwork. He then said, oh, all the paperwork will still be in your name, everything will come straight to you. So when we got a refund check for the overpayment of registration? You guessed it - only in my husband's name. I couldn't even cash the refund check for my own car. My license plates? Also in my husband's name. I have never seen a more blatant case of misogyny in my life, and it was truly disgusting. And yet I bought the car, because there's no used cars available, and I needed it. However, I feel like I should tell everyone that their finance department is gross, and if you're a woman - beware. Also, they have mandatory dealer add-ons ($650 plus tax) that they refuse to tell you about until you've already signed, and they refuse to take off. Overall, this is the worst car buying experience that I've ever had, and I would highly encourage anyone looking at a Mercedes to go ahead and drive to Omaha or Minneapolis. This is a great place for service, terrible for buying. More