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Mercedes-Benz of Des Moines
Urbandale, IA
499 Reviews
At Mercedes-Benz of Des Moines, we are passionate about delivering a consistently excellent experience to our valued customers. As your preferred Mercedes-Benz dealership in Des Moines, you will benefit from personalized attention from our team each time you visit our convenient location. More than that, we are a CarGurus Top-Rated Dealer. We always go the extra mile to ensure that our customers’ needs are fully met, and we are thrilled to support you with your next sales or service experience.
Are you in the market for a new or pre-owned car? At Mercedes-Benz Des Moines, Iowa, we have an incredible selection of premium cars and SUVs in stock. Throughout today’s lineup, you can delight in sophisticated styling, advanced technologies, and fine materials. Whether you are in the market for a C-Class, an E-Class, or any of our other well-engineered models, you will be impressed by the possibilities available at our dealership.
We are also your source for pre-owned Mercedes-Benz cars for sale. In addition to carrying a diverse selection of Certified Pre-Owned Mercedes-Benz cars and SUVs, we offer pre-owned options from other automakers. Our competitive prices and great selection make it easy for our customers to find a superb vehicle.
Whether you are interested in a new or pre-owned vehicle, you can appreciate the wonderful selection of online services available through our website. For example, you can get an appraisal on your trade-in vehicle and make accurate loan payment calculations before you stop by our Des Moines Mercedes-Benz dealership. Because our credit application is online, you can also get credit approval before leaving your house.
We continue to serve our customers over the years through our Mercedes-Benz service center. Our service center is staffed by a great group of hardworking, factory-trained technicians. Their profound experience and skills can address all of your automotive needs for any make and model. We utilize OEM parts exclusively to ensure lasting, high-quality results. We make it easy for you to take great care of your vehicle, from easy online scheduling to the availability of shuttle service and loaner cars. We also offer a comfortable lounge with complimentary Wi-Fi and free refreshments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 499 reviews
July 10, 2026
I am an out-of-state buyer who was ready to purchase a 2019 Chevrolet Suburban they had in stock. I did exactly what a serious buyer is supposed to do to facilitate a smooth transaction: I made it clear t 2019 Chevrolet Suburban they had in stock. I did exactly what a serious buyer is supposed to do to facilitate a smooth transaction: I made it clear that, even if we couldn’t agree on the trade-in numbers, I would still sign a deal. I provided detailed photos of my trade-in, shot and sent a complete walk-around video as instructed and explicitly stated my intent to purchase an extended warranty package through their finance department(I think that is profit for the dealership....), deposit ready to go to hold the vehicle once a sales agreement was sent. Between 9am - 6pm no sales agreement, no trade in value, no "link" for the deposit sent to me, and hours with no response. I provided a 10-day pay off for my trade in as well. I was asked for my VIN several times after I communicated it to them already. All I needed to make the 4.5-hour drive from Illinois to Des Moines was a basic Out-The-Door (OTD) numbers sheet confirming the tax and trade math. Financing already lined up, but again warranty package was going to be purchased. Instead of treating a ready-to-close deal with even the slightest urgency, the sales staff, along with the used vehicle sales manager, dragged their feet and took all day to respond to simple requests. Because of their internal bottlenecks and poor communication, they supposedly ended up selling the vehicle to someone else while I was sitting there waiting for them to do their jobs and send the paperwork. After all day dealing with this at 6:28pm I was told "the Suburban was sold while I was with clients"...... Really? that is it? nothing else to say? If you are an out-of-state buyer or someone not local, do not waste your time here. They will happily take all your vehicle data, videos, and intent to buy, leave you hanging all day (actually 1.5 days), and then sell the car out from under you because their desk can't process a basic deal in a timely manner. Keep in mind I had the deposit ready to go, waiting for the sales agreement. If this is how they treat a qualified buyer, I don’t want to see how they treat others; I'm sure they treat others with extreme disregard. Highly unprofessional. Salesman: Charles Tornell - No urgency to secure the deal that was basically done. Pre-Owned Sales Manager Keegan Davis - Unable to produce a sales agreement within 6 hours nor get a trade in value a total systematic/managerial failure. More
by chitown7732002
Employees Worked With
Charles Tornell & Keegan Davis
February 12, 2026
Anthony the GM is the laziest person I’ve ever dealt with. Took him multiple calls from corporate Mercedes and over 3 months to mail a title. with. Took him multiple calls from corporate Mercedes and over 3 months to mail a title. More
by Ntelias72
Employees Worked With
August 14, 2025
Nathan Karr did an excellent job explaining my questions that I had about the service of my Sprinter. Got my Sprinter in, diagnosed the problem, had parts and out the door in hour! that I had about the service of my Sprinter. Got my Sprinter in, diagnosed the problem, had parts and out the door in hour! More
by Russelldavid1954
Employees Worked With
June 26, 2025
Morgan was very patient and worked around my crazy schedule to make sure I got what I was looking for overall a job well done so thank you. Then git helped by Krisatian who was also excellent. Cheer schedule to make sure I got what I was looking for overall a job well done so thank you. Then git helped by Krisatian who was also excellent. Cheers! More
by Emmanuel
Employees Worked With
Morgan
June 19, 2025
Had the pleasure to work with Morgan in sales and it was hands down the best car buying experience I've ever had. He responds super fast and is knowledgeable on everything. Anthony and Cristian the manager hands down the best car buying experience I've ever had. He responds super fast and is knowledgeable on everything. Anthony and Cristian the managers were great too! More
by rf1987
Employees Worked With
Morgan
June 06, 2025
Service department listens and is respectful. They are willing to take time to discuss issues. The tech team completes quality work. They are willing to take time to discuss issues. The tech team completes quality work. More
by cam-pallor-6
May 31, 2025
Very friendly. Easy to make appointments. Incredibly helpful staff. Always a smooth experience. The shuttle drivers are very courteous. Easy to make appointments. Incredibly helpful staff. Always a smooth experience. The shuttle drivers are very courteous. More
by Shankar Raman
Employees Worked With
Michael Thurman
