Mercedes-Benz of Des Moines

They lie , after you've made your purchase the brush you off when you question the things they said that are found to be untrue. I purchased 2 vehicles from them when I should have followed my first mind an off when you question the things they said that are found to be untrue. I purchased 2 vehicles from them when I should have followed my first mind and never went back after I was lied to on the first purchase. I'm very disappointed because I trusted the name and wasn't looking at the people I was dealing with. I feel like I was scammed in a sense. I will be contacting the attorney Generals consumer complaints department. I will also be seeking legal advise. More

We just bought a vehicle here and it was the worst experience I have had with a car dealership in my life. I had a feeling that I couldn't trust the salesperson, Kristian Ramirez, and I should hav experience I have had with a car dealership in my life. I had a feeling that I couldn't trust the salesperson, Kristian Ramirez, and I should have listened to my instincts. I doubt that most of the reviews here are from actual happy customers because if he lied to me the way that he did and was defended fully by his boss, I doubt it is an uncommon experience. We were told that the vehicle had new tires and we trusted him. We should have been more diligent in our inspection but we trusted the salesperson because it is a Mercedes dealership. It turns out that after having the vehicle inspected by Beckley automotive, the tires need to be replaced within the month. I am not a mechanic and should not be expected to be able to diagnose every problem the vehicle has. I trusted that what he was telling me was true. I am in sales and I never have to lie to make a sale but apparently, that's the type of person they keep on staff at Mercedes if DSM. In addition to the worn-out tires, the engine light was on at the time of sale but was off during the test drive. They told us just as they were handing us the keys and after we had signed paperwork. They said they couldn't get it to turn off but after taking it to Beckley, they were able to resolve it with a 15-minute visit and the light has been off for a week now. The brake fluid was dirty as well when they told us EVERYTHING had been taken care of mechanically speaking. When I spoke with the manager about the problem, he kept interrupting me and then told me I needed to let HIM finish speaking. In the end, he hung up on me. I could maybe understand that had I swore at him or called him names or something but I was simply voicing my frustration with the lack of honesty from the salesperson. If he honestly didn't know, that is understandable but that is when you do whatever is necessary to make things right. In this case that would be replacing at least the two tires that need to be replaced within the month. He instead said he would sell me some tires for cheap. Why would I BUY tires from them when they already lied to me or at least misinformed me and then didn't do anything to make it right. If you go here to get your car, make sure you have it inspected by a third party first and if they don't allow that, then don't proceed because it is likely that there is something they are not telling you. I could never recommend anyone to buy a car from this place and for sure stay away from Kristian. I doubt the other salespeople there are much better but I can only speak to how we were treated by him and his boss. More

I had a phenomenal experience all around with everyone who was involved with the purchase of my new vehicle. Midhat Efendic gives first rate customer service and has been extremely helpful throughout the who was involved with the purchase of my new vehicle. Midhat Efendic gives first rate customer service and has been extremely helpful throughout the whole process. The purchasing process has been the smoothest I've ever experienced. Also want to thank Sejad Dubinovic the finance manager as well as that process was extremely efficient! More

Dont buy warranty or prepaid service!!!!I hope my Dont buy warranty or prepaid service!!!! I hope my review can serve as a warning or educate future customers. I bought a 2020 glc 300 in February f Dont buy warranty or prepaid service!!!! I hope my review can serve as a warning or educate future customers. I bought a 2020 glc 300 in February from mercedes benz of des moines. The sales person Jonny Villoti was pleasant to work with. However i cannot say the same for the finance person Michaela Robinson. I believe she is no longer employed with them. No suprise there. Long story short, do not buy any add ons with them. She told me i could get an extended factory warranty for up to 8yrs or 120k miles. This was a big lie. The extended warranty was overpriced at a hefty $4689 and come to find out it was with a 3rd party called First extended service warranty and not even mercedes. This company had terrible reviews. I tried to cancel it right away but could not get a hold of her on the phone and she would not return my calls so i showed up at the dealership unannounced. She tried giving me the run around and trying to insist it was a factory warranty through mercedes.. she then told me she would take care of it and call me later which i declined and told her i needed her to fill out cancellation doc. She then proceeded to get me to sign the blank form and leave and that she would fill out the rest and submit on my behalf.. really? I refused and had her fill out everything and got a copy for myself. Well fast forward a month later and the 3rd party warranty company had not received any cancellation request.. no suprise.. luckily i had the copy of the form. Had to call mercedes customer care and get the sales manager as well as general manager involved before she finally submitted the cancelation. Now come to find out the pre paid 4yr maintenance service she had sold me for $2695 was also not what it seemed.. she stated it would include the spark plug replacements and other essential parts which was a lie cos these are done at year 5. So when i called the service department i was informed it was actually a 3yr service plan and not 4yrs! Reached out to the general manager Anthony Gladney who stated plan is non cancelable and the best they can do is add the 4th yr. Still trying to get this cancelled or add in the spark plug replacements as promised since $2695 is way more than the regular 4yr service price. My advice to other customers will be do not finance with the delearship but instead do it through your bank or credit union or buy cash and do not buy any add ons!! Don't do it.. i learnt my lesson thinking since this was a mercedes delearship everyone would b honest and put customer 1st. Man was i wrong. Such a great and beautiful car but my experience was ruined by bad customer service and a greedy finance lady. More

Johnny Villotti did an excellent job. Great interaction and follow up. Very professional. Not pushy but very in tune with what we were looking for. and follow up. Very professional. Not pushy but very in tune with what we were looking for. More

Johnny and Tanner couldn’t have made the purchase any easier. When I got there they had the best matched car according to my specs up front waiting for me when I got there. Drove it, liked and ha easier. When I got there they had the best matched car according to my specs up front waiting for me when I got there. Drove it, liked and had a deal in probably 90 mins. Both good guys and down to earth. I will look for them again in a few years. More

Excellent service We had an outstanding experience working with the team at Mercedes Benz of Des Moines. Our sales representative (Johnny) was really helpful. We trade We had an outstanding experience working with the team at Mercedes Benz of Des Moines. Our sales representative (Johnny) was really helpful. We traded one of our vehicles which they accommodated quickly and with fair price. The whole process was quick, easy and painless. Vehicle was delivered by Carl and he was very profesional and explained all I’m detail. More

We were up a creek Were traveling from Kansas City to Michigan and our S550 started shaking and vibrating so bad we had to exit in west Des Moines and be towed to this d Were traveling from Kansas City to Michigan and our S550 started shaking and vibrating so bad we had to exit in west Des Moines and be towed to this dealership. But it was Sunday, so we got a room and contacted them first thing the next morning. Brad took excellent care of us. Checked out our car, got it fixed and lent us a loaner so we could check out of the hotel and not pay a late charge. Very nice group of service people to work with, even helped us transfer all our “stuff “ to our car. Definitely recommend!!! More

WON'T FIX WHAT THEY PROMISED THEY WOULD Bought used ML350 that had oil leak. Took it in twice to get fixed but never was fixed correctly cause kept leaking. Ended up having to fix it myself! Bought used ML350 that had oil leak. Took it in twice to get fixed but never was fixed correctly cause kept leaking. Ended up having to fix it myself! Won't buy from this dealership again!!!! More

DISHONEST RUDE UNPROFESSIONAL, LIED & IGNORED FOR 5 MONTHS! SAVE YOURSELF TIME, STRESS & $$ & TAKE YOUR BUSINESS ELSEWHERE!! We bought a used ML350 January 7th with the promise of a new seat cover due t SAVE YOURSELF TIME, STRESS & $$ & TAKE YOUR BUSINESS ELSEWHERE!! We bought a used ML350 January 7th with the promise of a new seat cover due to a large crack & a oil leak to be fixed. Both salesman Matt and general sales manager Ryan Winroth said these would be fixed and so we left the vehicle with them and a whole month later we finally are called to come get the vehicle and the seat cover was not replaced but simply a poor patch job. And after questioning Ryan he said that's what they normally do is just patch it and he said if it fails within 1 year he'd replace it. We drove vehicle home & next day noticed a puddle of oil in our garage floor. Drove it back to dealership & told them clearly the oil leak wasn't fixed so of course they had to keep it for another week before anyone got back to us. They supposedly fixed it "again" but when we got it home it continued to leak. To make matters worse the crappy seat cover patch job had already started to split open & flake off so we once again drove back to the dealership. This time asking for the general manager Anthony Gladney who looked right at us & walked away. We talked to Ryan again who said he would discuss it with Anthony & get back to us. Well, getting back to their customers is not one of their strong points, especially once they've already received their $$. After numerous calling yet again & no one responding to us we decided to yet again stop in and get this straightened out...it was only April by now!! We spoke with Anthony and told him we want the oil leak fixed RIGHT this time & our new seat cover we were promised from day 1 before we even signed the purchase agreement. He was hesitant saying he might be able to find us a used cover from a wrecked car or junk yard, but after getting beyond irritated we told him that we'd fix the oil leak if he replaced the seat cover with a NEW cover. He agreed to that & even shook our hand but then when we told him that my husband would fix it himself since he's a mechanic he acted a little irritated not to make the high price sale on us having the dealership repair it. We told him they had 2 chances of fixing it right & were not giving them a 3rd. So now my husband fixed the leak within a couple days of shaking Anthony's hand on our agreement & weeks went by & he & Ryan are both back to avoiding our calls. We stop back in for the last time & Ryan comes & tells us Anthony is busy. I tell him if Anthony does not call us soon about the status of our seat cover I'm contacting Ken Wright who I was informed was above Anthony & Ryan. Another week goes by & no word yet again, so i attempt to call Ken Wright & leave about 6 messages in 3 days time. Finally, my husband calls & spoke to a lady in customer relations & she tells him Ken cannot do anything because they leave it up to the general manager in each store to handle all issues. Well, that is ridiculous when the general manager IS the problem!! A few days later we get a call from the dealership saying our seat cover is in but we have to install it ourselves. We go in & confront Anthony telling him the deal was they replace it...that means installing it as well! He was VERY RUDE & says "No, I replaced it but you can install it yourself, or pay to have the business we use to do our upholstery work do it." At this point we were fed up & just left. A couple days later on JUNE 5th we had to pay $160 to have it installed, we purchased this vehicle on January 7th....that's 5 long stressful months dealing with RUDE, UNPROFESSIONAL, DISHONEST MANAGERS AT MERCEDES BENZ OF DES MOINES!!! NEVER AGAIN WILL WE BUY A MERCEDES NOR WILL WE EVER GO TO THIS PATHETIC DEALERSHIP!! More