DISHONEST RUDE UNPROFESSIONAL, LIED & IGNORED FOR 5 MONTHS!
SAVE YOURSELF TIME, STRESS & $$ & TAKE YOUR BUSINESS ELSEWHERE!! We bought a used ML350 January 7th with the promise of a new seat cover due t
SAVE YOURSELF TIME, STRESS & $$ & TAKE YOUR BUSINESS ELSEWHERE!! We bought a used ML350 January 7th with the promise of a new seat cover due to a large crack & a oil leak to be fixed. Both salesman Matt and general sales manager Ryan Winroth said these would be fixed and so we left the vehicle with them and a whole month later we finally are called to come get the vehicle and the seat cover was not replaced but simply a poor patch job. And after questioning Ryan he said that's what they normally do is just patch it and he said if it fails within 1 year he'd replace it. We drove vehicle home & next day noticed a puddle of oil in our garage floor. Drove it back to dealership & told them clearly the oil leak wasn't fixed so of course they had to keep it for another week before anyone got back to us. They supposedly fixed it "again" but when we got it home it continued to leak. To make matters worse the crappy seat cover patch job had already started to split open & flake off so we once again drove back to the dealership. This time asking for the general manager Anthony Gladney who looked right at us & walked away. We talked to Ryan again who said he would discuss it with Anthony & get back to us. Well, getting back to their customers is not one of their strong points, especially once they've already received their $$. After numerous calling yet again & no one responding to us we decided to yet again stop in and get this straightened out...it was only April by now!! We spoke with Anthony and told him we want the oil leak fixed RIGHT this time & our new seat cover we were promised from day 1 before we even signed the purchase agreement. He was hesitant saying he might be able to find us a used cover from a wrecked car or junk yard, but after getting beyond irritated we told him that we'd fix the oil leak if he replaced the seat cover with a NEW cover. He agreed to that & even shook our hand but then when we told him that my husband would fix it himself since he's a mechanic he acted a little irritated not to make the high price sale on us having the dealership repair it. We told him they had 2 chances of fixing it right & were not giving them a 3rd. So now my husband fixed the leak within a couple days of shaking Anthony's hand on our agreement & weeks went by & he & Ryan are both back to avoiding our calls. We stop back in for the last time & Ryan comes & tells us Anthony is busy. I tell him if Anthony does not call us soon about the status of our seat cover I'm contacting Ken Wright who I was informed was above Anthony & Ryan. Another week goes by & no word yet again, so i attempt to call Ken Wright & leave about 6 messages in 3 days time. Finally, my husband calls & spoke to a lady in customer relations & she tells him Ken cannot do anything because they leave it up to the general manager in each store to handle all issues. Well, that is ridiculous when the general manager IS the problem!! A few days later we get a call from the dealership saying our seat cover is in but we have to install it ourselves. We go in & confront Anthony telling him the deal was they replace it...that means installing it as well! He was VERY RUDE & says "No, I replaced it but you can install it yourself, or pay to have the business we use to do our upholstery work do it." At this point we were fed up & just left. A couple days later on JUNE 5th we had to pay $160 to have it installed, we purchased this vehicle on January 7th....that's 5 long stressful months dealing with RUDE, UNPROFESSIONAL, DISHONEST MANAGERS AT MERCEDES BENZ OF DES MOINES!!! NEVER AGAIN WILL WE BUY A MERCEDES NOR WILL WE EVER GO TO THIS PATHETIC DEALERSHIP!!