Mercedes-Benz of Des Moines

Service appointment Experience was excellent. Friendly greeting, knowledgable personnel, clean facility. I always appreciate the fact the service department washes my c Experience was excellent. Friendly greeting, knowledgable personnel, clean facility. I always appreciate the fact the service department washes my car before returning it to me. More

Where is the competition???? Since Lithia took over European Motorcars I have a feeling that things went a bit backwards. From very beginning they acted as "the only dealer in tow Since Lithia took over European Motorcars I have a feeling that things went a bit backwards. From very beginning they acted as "the only dealer in town" and as there is no other MB dealer in town I guess they can afford it. The service (shop) is still excellent, but everything else is falling a bit short. AMG Fan. More

Fantastic service and convenience...no matter what you drive I can't say enough good things about this service center. I don't own a Mercedes or BMW, but these guys treat me just the same. I'm almost embarrassed I can't say enough good things about this service center. I don't own a Mercedes or BMW, but these guys treat me just the same. I'm almost embarrassed to drag in my old 2007 Chrysler minvan when there are all of these expensive luxury cars around, but Scott Long, Brian Selby and the others treat me like I coasted in with a $160,000 Mercedes. I've presented their technicians with some pretty tough tasks, but they always get it worked out and I always leave happy. More

Effortless After purchasing nine vehicles in nine years I've heard it all. Mercedes of Des Moines provided an experience unmatched by others. The sales consultan After purchasing nine vehicles in nine years I've heard it all. Mercedes of Des Moines provided an experience unmatched by others. The sales consultant, Connor Fineran, was on my side helping make the best deal possible for me, not hiding behind a sales manager laying out the typical car sales tactics. At no point was I made to feel like I was asking for too much, even though I was. The daunting task of buying cars was made pleasant and painless with no malarkey. More

Very satisfying I am not only impressed with the vehicle , but also with Jonathan. He is an asset to your dealership. His knowledge of Mercedes-Benz and its workings I am not only impressed with the vehicle , but also with Jonathan. He is an asset to your dealership. His knowledge of Mercedes-Benz and its workings are suburb; a very professional individual. More

Quality service in a professional manner. Dropped car off with battery and window problems. Was repaired in a prompt manner and was called when ready. In and out with No Hassle service. Will r Dropped car off with battery and window problems. Was repaired in a prompt manner and was called when ready. In and out with No Hassle service. Will recommend them to all. More

Very satisfying experience My experience in buying a new Mercedes Benz was very satisfying. I had not planned to buy a new car but the service, advice and recommendations made My experience in buying a new Mercedes Benz was very satisfying. I had not planned to buy a new car but the service, advice and recommendations made by the salesperson, Jonathan Ewing, made me (and my wife) change my mind. He was great to work with. I have had a lot of experience with the dealership before but on the service side and I have always been very satisfied. I would definitely recommend this dealership. More

Personal Service I was very pleased with the service Andy Pelham provided during my servcie visit. I also had an unexpected follolw up...flat tire. Handled well. I was very pleased with the service Andy Pelham provided during my servcie visit. I also had an unexpected follolw up...flat tire. Handled well. More

Fantastic! Best car buying experience I've ever had! Connor Fineran was a pleasure to work with. He made my car buying experience easy and pain/guilt free. I wou Best car buying experience I've ever had! Connor Fineran was a pleasure to work with. He made my car buying experience easy and pain/guilt free. I would highly recommend him and Mercedes Benz for your next new or used car purchase! More

WORST SERVICE EVER. This place has the worst and poorest service I've ever dealt with. We went to 3 other car dealerships and this one, Mercedes Benz, has the worst servi This place has the worst and poorest service I've ever dealt with. We went to 3 other car dealerships and this one, Mercedes Benz, has the worst service out of everyone. It was unfortunate that they had the car we wanted. First off, no one came out to greet us, we had to go in and find someone to test drive a car. The car was nice but needed some maintenance issues fixed. Even so, we liked the car and they promised to get back to us with our loan process and the status of the car. We went in on a Fri, they promise to get back to us latest by the following Mon. I've dealt with loans before and I know it doesn't take days to process them. We did not receive ANY calls at all. I left 3 voicemails on that promised Mon. Finally on Tuesday, I called the admin lady and she informed us the guy we were dealing with has been out, first off, if you want to be a successful business, you shld alwys have a backup employee to take care of your customers. I had to ask for another person to check on the status of our loan and the vehicle. The admin sent me to the finance director himself, he gave some xxxxxxxx saying he'll check on it for us, did not hear from him for two days, everyday I called back and left at least 2 voicemails. Finally I called admin again and got through, the finance director said we needed more info for our loan application, note: if you knew we needed more stuff, you shld have contacted us immediately. After all that, we gave the info requested and he said he'll 'get back to us today' this was on Fri. A full week gone by since we first went in. No calls, did not hear from him Fri at all. On Saturday I finally call him again and he gave some xx about needed additional stuffs. At this point, xxxx them. We could fully afford that vehicle and you would think they want to make a sale. I said forget you guys. I'll take my business elsewhere. The whole time, I made the calls, never once did they call me. Never once did they gave me a update on the car issue. I dealt with three different persons, Connor, Randy, and a guy name Justin who the admin made me leave a msg for and got ignored. Worst experience ever. I give it no stars at all. Even after their continue b.s and giving them chances, they still come back with b.s . I know it doesn't take a week to do loan papers. We've gotten answers within mins of applying from previously owning. I would never go here or recommend this xxxxty place with their xxxxty employees. Just to show how xxxxty they are, the guy we first worked with was xxxx talking their maintenance team saying they get pay to fix cars but the cars aren't even fixed. Putting the blame game on. Very unprofessional. What a sad representation for a company. I wouldn't be surprise if they get run out by other dealerships more professional. More