Mercedes-Benz of Des Moines - Service Center

Mercedes of Des Moines has provided high quality annual service and support for both of our vehicles. Service is done with in and efficient manor with courtesy and excellent follow through. We are very ple service and support for both of our vehicles. Service is done with in and efficient manor with courtesy and excellent follow through. We are very pleased with our experience with the dealership and would not hesitate to recommend it to friends and family. More

Poor response time to phone call. Reception to service dept..no answer twice. Called 3X Reception to service dept..no answer twice. Called 3X More

The Mercedes service dept is always friendly and thorough with their jobs. I had an unexpected flat tire and they took care of me immediately. I was so happy that my car got washed and vacuumed. thorough with their jobs. I had an unexpected flat tire and they took care of me immediately. I was so happy that my car got washed and vacuumed. It’s always very clean inside, too. More

Ben was ready right on time for my appointment. Very friendly and professional. All of my questions were promptly resolved and my car was ready when promised. It was a 5-star experience. Very friendly and professional. All of my questions were promptly resolved and my car was ready when promised. It was a 5-star experience. More

Had a breakdown on my Sprinter near Des Moines and had it fixed here. Nathan the service manager took great care of me and the tech who worked on my van showed great attention to detail. fixed here. Nathan the service manager took great care of me and the tech who worked on my van showed great attention to detail. More

This MB dealership never disappoints. The service advisor, the technicians, and the facility itself are all top notch. Honest, fair prices, and exceptional work to keep my car on top shap The service advisor, the technicians, and the facility itself are all top notch. Honest, fair prices, and exceptional work to keep my car on top shape. More

The service was great and so were the service personnel. I received a loaner and was told it had just over a 1/4 tank of gas. Further, I was told upon return, if the gas level was significantly less than I received a loaner and was told it had just over a 1/4 tank of gas. Further, I was told upon return, if the gas level was significantly less than that, I should put a couple dollars of gas back in the car. In that my car was there due to a recall, it’s probably not the best customer friendly approach to focus on loaner car gas. Remember, my time and gas in my car were consumed for a recall as well. More

Wonderful customer service waiting area with great amenities and excellent Wi-Fi. Service representative was very helpful. amenities and excellent Wi-Fi. Service representative was very helpful. More

Nathan Karr service advisor was excellent and very thorough and knowledgeable. Honest and straight forward. This was my first visit and I’ll be back for any service my C300 needs. thorough and knowledgeable. Honest and straight forward. This was my first visit and I’ll be back for any service my C300 needs. More