Benjamin Knudson

Best service I ever received. We were on the road and need repair. They got us in on a Friday afternoon and got us out before they closed. Saved our road trip. We were on the road and need repair. They got us in on a Friday afternoon and got us out before they closed. Saved our road trip. More

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The service was fast and detailed and the recommendations were complete. I was totally satisfied. were complete. I was totally satisfied. More

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The service personnel are the best. They are thoughtful, knowledgeable and always helpful. My service advisor takes the time to hear my concerns, explain the options and advise me on They are thoughtful, knowledgeable and always helpful. My service advisor takes the time to hear my concerns, explain the options and advise me on what is best. When I call with questions, Nathan Karr calls me back with answers. I appreciate working with staff who care. More

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Mercedes service is the best. Outstanding. I can’t say enough about the service. My 2023 GLC would not start. They sent a loaner car to me and picked up my car to fix. We were Outstanding. I can’t say enough about the service. My 2023 GLC would not start. They sent a loaner car to me and picked up my car to fix. We were in the middle of a blizzard with horribly cold weather. I needed a car to get to work at the hospital. After my car was fixed which did not take more than a day, my car was thoroughly cleaned. It looked brand new again! I almost didn’t want to drive it. It looked so awesome! More

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You'll get great service here and all the service department employees are excellent. What is not so great: - In the last 4 years, there have been very little loaners available and if there is, they department employees are excellent. What is not so great: - In the last 4 years, there have been very little loaners available and if there is, they always appear to be 3 weeks out or more. - Prices of course are high. If you compare quotes with Beckley or Westside Autopros there are some savings but just be prepared to pay a lot for services here. If it can wait, check the others out for other quotes and likely better prices for about the same level of service. More

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The Mercedes service dept is always friendly and thorough with their jobs. I had an unexpected flat tire and they took care of me immediately. I was so happy that my car got washed and vacuumed. thorough with their jobs. I had an unexpected flat tire and they took care of me immediately. I was so happy that my car got washed and vacuumed. It’s always very clean inside, too. More

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Ben was ready right on time for my appointment. Very friendly and professional. All of my questions were promptly resolved and my car was ready when promised. It was a 5-star experience. Very friendly and professional. All of my questions were promptly resolved and my car was ready when promised. It was a 5-star experience. More

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Our service was prompt, professional, and complete. They took care of our concerns and kept us updated during service. They took care of our concerns and kept us updated during service. More

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Ben is Awesome! Any client would be lucky to have him as their service tech!! Any client would be lucky to have him as their service tech!! More

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Mercedes has the very best service department. Always take care of both myself and daughter We both have Mercedes. We know most of the people there and they are all awesome people Recently m Always take care of both myself and daughter We both have Mercedes. We know most of the people there and they are all awesome people Recently my daughter had a flat tire and service took care of her. I knew they would because they always do!!! More

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