Mercedes-Benz of Doylestown

I understand that what was Keenan Mercedes is now a Faulkner company, but this needs to be said, and some of the problem has carried over to the new management. In 15 years, I purchased three Benzes at Faulkner company, but this needs to be said, and some of the problem has carried over to the new management. In 15 years, I purchased three Benzes at Keenan, leased one, and had six serviced. My sales experiences were okay. No bargains, certainly, but not problematic. Service, however, was hit or miss from day one. My penultimate service experience was for a non-working backup camera on my CLS550. I suggested it was a broken wire when I brought in the car. After four visits over about six weeks, and ordering parts from Germany, I was told that the new camera the car needed was in, and that the part was $1,200. On installation day, I called and said I wanted the camera that was taken out. It was at that point that I was told the problem was just a disconnected wire, and that it was reconnected and the camera was working. Big red flag. Then I was charged $1,200 anyway for the hours spent by technicians failing to diagnose a simple problem in the first place. I paid it because I just wanted to get out of there before I had a public meltdown. I traded the car for a GLC300 a few weeks later (which I kept for less than a year), and never went back to Keenan (now MB of Doylestown). Further, one of the ABSOLUTE BEST people at Keenan service was let go, and one of the most obnoxious was actually promoted. Astounding. Very sad ending. More

The worst thing to happen to this dealership was the sale to Faulkner, who is the absolute worst dealership management company in all of PA, as proven by the lack of customer service skills exhibited by the to Faulkner, who is the absolute worst dealership management company in all of PA, as proven by the lack of customer service skills exhibited by the service department head, Andrea Smith. Having done business with Keenan for many years based on the level of service and kindness, professionalism, and excellent relationship skills of Keenan staff, we are disappointed to say that Faulkner is the reason car sales people have such a bad reputation. More

Brought mercedes in for an oil change and inspection - was told it would be one day. Asked if could have a loaner vehicle as we had done in the past. Sent us to Enterprise for vehicle. One day took fou was told it would be one day. Asked if could have a loaner vehicle as we had done in the past. Sent us to Enterprise for vehicle. One day took four days to get car finished. Enterprise charged $140 for vehicle loaner. Called Mercedes service dept. I was told by several people at Mercedes, including Andrea S - service manager - quote - "You should not have received that bill - we will take care of" - she said she would get a reimbursement or a check. 8 weeks later and multiple phone calls in which I was told the bill would be rectified - nothing. Won't even return my calls. Very disappointing for a place we liked and intended to continue to purchase and service our Mercedes. More

What a absolute pleasure it was working with Hal. He made the delivery as seamless as possible as well as his attention to detail. The ease of working with Hal, compares to no one I have purchased a He made the delivery as seamless as possible as well as his attention to detail. The ease of working with Hal, compares to no one I have purchased a car from. Thank you again Hal for making my buying experience enjoyable!! I would definitely recommend Hal to anyone interested in purchasing a car! More

Our experience with Hal has been the best car buying experience EVER! No exaggeration! From our conversations, test drives, and negotiations Hal made the experience seamless and natural. Even in this c experience EVER! No exaggeration! From our conversations, test drives, and negotiations Hal made the experience seamless and natural. Even in this crazy market, Hal did not make us feel rushed or pushed into anything outside of our comfort level. He was dedicated to ensuring that we were 100000% satisfied with everything. I WILL be referring all of my friends and family to Hal. You/they will not be disappointed. More