Mercedes-Benz of Durham

Amazing car buying experience! I purchased a 2014 C-Class about 3 weeks ago and I must say this was a very enjoyable car buying experience. Every person on their staff was very hone I purchased a 2014 C-Class about 3 weeks ago and I must say this was a very enjoyable car buying experience. Every person on their staff was very honest and up front with me during the entire process. This is very important to me when purchasing a vehicle. I never felt pressured and the dealership was willing to transfer a vehicle I was looking at in from Charlotte for the purchase. Pricing was also very fair as I did my research before coming to the dealership. My experience with Josh Vaughn and Matt Giannattasio ensured my wife and I will only visit Mercedes of Durham for any future vehicle purchases. This place is a class act! More

Horrible Experience! Worst experience ever. I only wish I could give this dealer 0 stars for horrible service, numerous errors, and false promises. Bob French, the busin Worst experience ever. I only wish I could give this dealer 0 stars for horrible service, numerous errors, and false promises. Bob French, the business manager, was disrespectful, unprofessional, and dismissive. This dealer would not call me back and I had to go there in person. After not receiving my tag when promised, I found out that this dealer dropped the ball and failed to submit the DMV paperwork. To correct their mistake, they promised to send someone in person to the DMV to get my tag and when I went to the dealer to pick it up a few days later, they had not gotten the tag as promised. Instead, I was publicly confronted by Bob French for initially giving Mercedes-Benz a 7 out of 10 on an anonymous internal company survey. If I had to take the survey again it would obviously be a 0 out of 10. When I arrived, Bob French had the survey printed out and threw it at me in front of customers and staff and expressed his anger towards me for not giving the dealer 10 out of 10. Because of their error and not receiving the tag when promised, we had to cancel our travel plans. I cannot believe they are allowed to treat customers like this after spending so much money at the Merecedes-Benz dealer. Additionally, there were scratches on the vehicle that the dealer promised to fix, but the car did not come out as promised even after they worked on it twice. We let Hendrick know that we had purchased multiple cars from them and this is not the way to do business. This has been such a time-consuming and frustrating process that has not yet been resolved. More

Thanks to Marcus Riddick Marcus Riddick was an outstanding MB rep. He was knowledgeable, gracious and most accommodating of our needs. He made our experience a pleasant one. Marcus Riddick was an outstanding MB rep. He was knowledgeable, gracious and most accommodating of our needs. He made our experience a pleasant one. Although we had previously purchased Mercedes from another dealership, Marcus was pivotal in our decision to purchase this car in Durham. More

Treated like royalty, will definitely do business again Traveled from Charlotte to purchase my car. They gave me the best customer service I could ever ask for. Will definitely do business again. Thank yo Traveled from Charlotte to purchase my car. They gave me the best customer service I could ever ask for. Will definitely do business again. Thank you so much More

Daniel Debrecht was the best!! I am writing this review to let everyone know how nice of an experience it was dealing with Daniel D. This was my first mercedes and he took so much t I am writing this review to let everyone know how nice of an experience it was dealing with Daniel D. This was my first mercedes and he took so much time with me to show me everything about the car. It's a GLK 350 4matic. I had to wait to get exactly what I wanted but Daniel kept in touch with me and was so courteous and I will always recommend him and will continue to do business with him hopefully in the near future. Thanks Daniel for all your hard work. More