Mercedes-Benz of El Dorado Hills

Haven’t received what promised Took a long time getting the second key and books. Had to call and ask more than once. Chrome wheels took a fair amount of time but no chrome center c Took a long time getting the second key and books. Had to call and ask more than once. Chrome wheels took a fair amount of time but no chrome center caps which I still don’t have and it’s been since July. However, I love the car and everyone is always very nice. More

No drama lease! This is my fifth lease or purchase from Mercedes of El Dorado Hills. I was helped by Ryan, JT and Chad is sales and Mike in finance. Everyone was hone This is my fifth lease or purchase from Mercedes of El Dorado Hills. I was helped by Ryan, JT and Chad is sales and Mike in finance. Everyone was honest and helpful as I transitioned from my old Mercedes to my new one. BTW: the 2020 GLE is spectacular! More

Excellent customer service The team at MB of EDH offered excellent customer service from the minute I booked the appointment. The paid attention to every detail and went above a The team at MB of EDH offered excellent customer service from the minute I booked the appointment. The paid attention to every detail and went above and beyond the expected level of service. More

Always a smooth service experience. If your regular service advisor is not available a colleague will jump right in to assist you. Don is my advisor but last appointment Don was ill and If your regular service advisor is not available a colleague will jump right in to assist you. Don is my advisor but last appointment Don was ill and Gayton jumped right in to help without making me feel it was a burden to him. Don is always super helpful. More

Top notch dealership! I have been coming here for the past 15 years and always get great service and great cars. If there is an issue, the team always do thier best to res I have been coming here for the past 15 years and always get great service and great cars. If there is an issue, the team always do thier best to resolve it. Highly recommend! More

excellent customer experience Dave went above and beyond in proving a superb customer experience for me. I have had some personal issues and knowing those, he took great care and s Dave went above and beyond in proving a superb customer experience for me. I have had some personal issues and knowing those, he took great care and sensitivity in walking me through my car care solutions. More

pressuring the customer to sign the deal contract A few months ago when I was looking into leasing a MB A220, I stopped by at MB of El Dorado Hills for a test drive. After the test drive, I was introd A few months ago when I was looking into leasing a MB A220, I stopped by at MB of El Dorado Hills for a test drive. After the test drive, I was introduced to one of the employees (Shane) who sat down with me and pressured me into making the deal happen on the same day. Despite the fact that I made it very clear that I was still considering my options and was not ready to sign any paper on that day, he ignored my words and kept pushing in a very unreasonable way. I ended up leasing the A220 a few months later from a different MB dealer where I felt I was treated with respect, without being pressured to sign the deal. More

Exceptional Service by David Kaplan David Kaplan always ensures that he proactively monitors my service and my expectations. He is in tune with his customers and goes above and beyond wh David Kaplan always ensures that he proactively monitors my service and my expectations. He is in tune with his customers and goes above and beyond where their opportunity. For rxampke, I wasnt expecting a loaner hut my service was going to be longer than what I had snticpiated so David got me in a loaner and sent me on my way to work. Car is great. Thanks More

Always goes the extra mile for his clients I have been doing business with MB of El Dorado Hills for 13 years and have always received excellent service. Daniel Clark always goes the extra mile I have been doing business with MB of El Dorado Hills for 13 years and have always received excellent service. Daniel Clark always goes the extra mile for his clients. More

Consistantly great service. I have been doing business with this dealership for years and their service is always great. The staff is very courteous, knowledgeable, and a pleasu I have been doing business with this dealership for years and their service is always great. The staff is very courteous, knowledgeable, and a pleasure to do business with. More