Mercedes-Benz of El Dorado Hills

Terrible service at a car sale - upsell and hide attitude, ordered item in the parts department and instead of 4 days promised still awaiting delivery after 3 weeks already, missing parts in the car attitude, ordered item in the parts department and instead of 4 days promised still awaiting delivery after 3 weeks already, missing parts in the car. GM sent a long message saying how great they are and everything will be fixed, in reality one thing got fixed and he got quiet after that. DO NOT RECOMMEND More

It took over 4 months to get registration which expired. 2 months after I purchased the vehicle, I started to try and make contact through multiple sources and I was ignored. Epic failure of customer servic 2 months after I purchased the vehicle, I started to try and make contact through multiple sources and I was ignored. Epic failure of customer service. Michael, the General Manager was ZERO help and lied to me. More

I was trying to buy a car from out of state, Jason Yurgelevic tried hard to get the deal done but the vehicle sold before we could get it finalized. I’d recommend him very much. Yurgelevic tried hard to get the deal done but the vehicle sold before we could get it finalized. I’d recommend him very much. More

Ordered a 2024 Mercedes GLC 300 from out of state on 11/11/23 with cash down payments of $4,146 & $5,000 respectfully. Made numerous calls asking for something on paper tying the $9,146 to the vehicle b 11/11/23 with cash down payments of $4,146 & $5,000 respectfully. Made numerous calls asking for something on paper tying the $9,146 to the vehicle being ordered they completely ignored us. Then the vehicle arrives a month later and we finally get to see what were paying for in total, after my constant insistence in wanting copy of lease agreement. In those figures was the first month payment which I assumed was for 1st month after getting the vehicle, then I discover later that payment was for month we never had possession of the vehicle. Worst dealership I have ever done business with in 50 plus years in customer service, all they seem to be interested is in closing the deal. This could have been resolved very easily with their finance people being more transparent with their customers. More

The sales People we worked with were nice. However they tried to through in worthless exterior and interior coating for $1400, that's a lot of money for a coat of wax. Don't fall for that xx. However they tried to through in worthless exterior and interior coating for $1400, that's a lot of money for a coat of wax. Don't fall for that xx. I paid nothing for it. They also tried to add on VIN Etching xx. Again I refused to pay of this. This was all really annoying since I had been clear from the beginning I wanted al costs upfront. They have been good a taking care of a few items that were not right after the fact. However it has been 3 months since I got the car and they still have not transferred title! I had to waste an afternoon to go back and get it re-smogged since they went over the 90 day limit. Still overall an OK experience, but they really should drop the xx on the coating and Phantom footprint, it really cheapens the experience. More

I purchased a vehicle from them, the finance office said they would email me the contract and here it is a week later and no contract. They won't return or pick up my calls. Terrible experience. they would email me the contract and here it is a week later and no contract. They won't return or pick up my calls. Terrible experience. More

Our experience with David Kaplan was very good! He was in constant contact with me throughout the day while he was serving our Mercedes Benz. We will continue to use him for all our services. Tha He was in constant contact with me throughout the day while he was serving our Mercedes Benz. We will continue to use him for all our services. Thank you More

I recently had an amazing experience at El Dorado Hills Mercedes, I was greeted by Charlesetta Peoples and received 5-star service throughout the entire process. Miss Peoples went out of her way to f Hills Mercedes, I was greeted by Charlesetta Peoples and received 5-star service throughout the entire process. Miss Peoples went out of her way to find the right CPO GLS450 for my family, While I was guarded in the beginning Miss Peoples helped to make the whole experience enjoyable and on top of everything, we got a good deal. Managers Chad Wessling and Dereck Upright closed the deal in less than an hour, it was a seamless process. Devin Lewis our service consultant finished up with completing a beautiful ceramic coating and sealant. We could not be more pleased, and the car looks new. James in the parts department made sure we were comfortable while they brought the car around. Our thanks to Miss Peoples and the staff at El Dorado Hills Mercedes! This was a great day. More

Customer service appears to be king at this dealership. Communication was constant with every new issue. Communication was constant with every new issue. More

Friendly, efficient, competent is how I describe working with service department. Also appreciate the no hassle loaner car. I will always get my car serviced at Mercedes Binz of El Dorado Hills. with service department. Also appreciate the no hassle loaner car. I will always get my car serviced at Mercedes Binz of El Dorado Hills. More