Mercedes-Benz of El Dorado Hills

Excellent service from David Kaplan. Excellently service from David Kaplan. Excellent service from David Kaplan Excellently service from David Kaplan. Excellent service from David Kaplan More

Whether it was on the phone or at the dealership itself, the sales, the customer service and the follow up were five star! Mark Cornell made everything clear and easy. the sales, the customer service and the follow up were five star! Mark Cornell made everything clear and easy. More

Service is best i’ve had since owning a Mercedes, my service advisor is great Thank you service advisor is great Thank you More

I am very happy with the help and service I received from Matt and the mechanics working on my auto Matt and the mechanics working on my auto More

My sister and I were both looking for cars. When we arrived we were approached by a gentlemen named Mike. He was so patient and very knowledgeable about the cars. I didn't feel pressure to buy When we arrived we were approached by a gentlemen named Mike. He was so patient and very knowledgeable about the cars. I didn't feel pressure to buy anything- he wanted to make sure we liked what we got. Even the financial department was really nice and got us the best rate. My sister and I both left with buying cars that we love. And Mike took the time to explain the features as well as a follow up text message. I would highly recommend using Mike. More

The dealership was clean and the entire staff was very friendly and super attentive to basically everyone that was inside. The salesman we worked with William Marta was very friendly, professional an friendly and super attentive to basically everyone that was inside. The salesman we worked with William Marta was very friendly, professional and most importantly honest. He was very efficient at meeting all our needs and went above and beyond what we could have expected. While we were at the dealership William realized that we hadn’t eaten lunch and next thing you know we were eating good food at the dense shop while the paperwork was being finalized. William also personally drove the car down for us (4 hours round trip). The dealership receives 5 stars but all of those stars were earned by the awesome salesperson William Marta. Thank you sir! We love the 2022 Mercedes E450! More

Brought car in for first 10K/annual Service A at 8:30am which should have taken about 3 hrs. Had to leave car overnight due to problems with check engine light and wire harness issues. No loaners we’re ava which should have taken about 3 hrs. Had to leave car overnight due to problems with check engine light and wire harness issues. No loaners we’re available so had to be dropped off and picked up by Lyft taxi service. Very inconvenient. Service advisor Gayton DeRosa did all he could to satisfy me but could not expedite the service department working on my car. A+ for Gayton and D- for the service department. More

So I've been having an awful time getting my app linked up to my new used car from Rocklin Mercedes. I wrote a review disappointed in the inablitlity to take care of this problem. Between their Corporate up to my new used car from Rocklin Mercedes. I wrote a review disappointed in the inablitlity to take care of this problem. Between their Corporate office and Dealership in Rocklin nothing. Three weeks of leaving messages and not one returned call. I got so made I left reviews on here about their dealership and left message for Branch Manager. So I got the idea to call Mercedes of El Dorado Hills. I Talked to a lady name Julia and she was so helpful. She was beyond over the top to get this settled. She connected me to a Sales Rep named Barry.. Omg.. within 5 minutes It was taken care of. Thank you Ms. Julia and Mr. Barry... Not even where I bought the car and they fixed my problem in minutes. If I lived closer to El Dorado Hills iD be going there for Service too, More

Very timely response checking my car in. David Kaplan was courteous and provided detailed information regarding my car service. My car was done ahead of time and I had excellent transportati David Kaplan was courteous and provided detailed information regarding my car service. My car was done ahead of time and I had excellent transportation from the Mercedes location to my home and back. More

Great service and good people! Thank you all so much! They bent over backwards to get me in for a recall in a timely manner! Thank you all so much! They bent over backwards to get me in for a recall in a timely manner! More