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Mercedes-Benz of El Dorado Hills

El Dorado Hills, CA

3.8
2,210 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team. Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel. Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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1000 Mercedes Ln

El Dorado Hills, CA

95762

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Showing 2,210 reviews

March 23, 2019

Daniel Clark Daniel is my service advisor at the El Dorado Hills dealership. He makes owning a car easy. He’s knowledgeable, approachable, and respectful. If you More

by GDCARMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Mar 27, 2019 -

Mercedes-Benz of El Dorado Hills responded

We're proud of our great service team! Thanks for taking the time to let us know we earned 5 stars~

March 23, 2019

First time exp Test drive. Was good, they allow enough time and trying new models but no one explain everything abt the bells and whistles properly. Some of them.don More

by shirleyvijay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brown, Nick Martin, Demi LeMarquand, Mike Lynch, Ryan Christ
Mar 27, 2019 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. Please let us know if you have any questions, or if there is anything we can help you with, and we will be more than happy to do so. Lisa Brown lbrown@vonhousen.com

March 22, 2019

Service An item that was blemished during a previous service visit was fixed. It took several days instead of same day as originally promised but the work tur More

by TV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Coats
Mar 27, 2019 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We sincerely apologize for the inconvenience and appreciate you letting us know everything turned out well.

March 22, 2019

Service Center Scheduling Failure History: previous service appointment for wife's 350 GLK was not done correctly resulting in oil filler cap being improperly installed and oil leaked More

by kevincooper3364
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department in general starting eith the initial service of the vehicle leading up to the incorrect installation of the oil filler cap after the previous oil change.
March 22, 2019

absolutely excellent its all about dan and then service my vehicle gets!! period ! i am always greeted immediately and given a clear account of the work that will be done More

by Rogerlyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
scotty , Daniel Clark
Mar 27, 2019 -

Mercedes-Benz of El Dorado Hills responded

Thanks for the 5 star review!

March 22, 2019

Fast and friendly I received a recall notice for the driver and passenger airbags on my GLK. I made an appointment with MB of Eldorado Hills to do the work. They were f More

by Lana Norlander
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Mar 27, 2019 -

Mercedes-Benz of El Dorado Hills responded

Thanks for letting us know our team earned a 5 star review. We appreciate your business and look forward to helping you in the future.

March 19, 2019

First Service Brought my 218 E300 for it's first service (prepaid) plus software updates. I was provided a loaner because of the time needed to complete the softwa More

by stevev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Mar 19, 2019 -

Mercedes-Benz of El Dorado Hills responded

Our goal is your complete satisfaction. Thanks for the feedback!

March 19, 2019

Excellent service Love coming to Mercedes-Benz of El Dorado Hills. Everyone treats you like family from the front to the back of the store. It's always a pleasure to More

by MLB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Mar 19, 2019 -

Mercedes-Benz of El Dorado Hills responded

We do think of our customers as part of the Mercedes Benz of El Dorado Hills family! Thank you for the feedback. We appreciate your business and look forward to helping you again~

March 17, 2019

Great service. Appreciated the nice shuttle service; dropped me off and picked me up. Driver was friendly. My car was ready on time and super clean. More

by SANDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Mar 19, 2019 -

Mercedes-Benz of El Dorado Hills responded

Thanks for taking the time to give us a 5 star review!

March 16, 2019

1st experience at MB of EDH A bittersweet day having to take our new MB home with damage to the top panel that occurred during delivery. Good news ...fixed. Looks great. More

by parkdeb56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Mar 19, 2019 -

Mercedes-Benz of El Dorado Hills responded

Thank you for recognizing Daniel and our team with a 5 star review. We're happy to know all turned out well. If there is anything we can help you with please feel free to contact me. Lisa Brown lbrown@vonhousen.com

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