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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,211 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,211 reviews
March 23, 2019
Purchase of E450 coupe This is my first purchase of a Mercedes. I was dreading the whole process of purchasing a new car but I found the staff at Mercedes accommodating, lo This is my first purchase of a Mercedes. I was dreading the whole process of purchasing a new car but I found the staff at Mercedes accommodating, low pressure and easy to work with. I'm still learning all the bells and whistles and will be getting in touch for further instruction. They told me to drop by any time and/or they could send someone out to my house. I will be taking them up on the offer. More
by cynthiakarl
Verified CustomerEmployees Worked With
Uri Gonzalez, Andrew Ridge, Tony ( not sure on last name)
March 23, 2019
Daniel Clark Daniel is my service advisor at the El Dorado Hills dealership. He makes owning a car easy. He’s knowledgeable, approachable, and respectful. If you Daniel is my service advisor at the El Dorado Hills dealership. He makes owning a car easy. He’s knowledgeable, approachable, and respectful. If you are willing to schedule you maintenance ahead of time this dealership gets you in and out. It’s nice to browse at the new cars while you wait. More
by GDCARMA
Employees Worked With
Daniel Clark
March 23, 2019
First time exp Test drive. Was good, they allow enough time and trying new models but no one explain everything abt the bells and whistles properly. Some of them.don Test drive. Was good, they allow enough time and trying new models but no one explain everything abt the bells and whistles properly. Some of them.dont know what's whats in there. More
by shirleyvijay
Employees Worked With
Lisa Brown, Nick Martin, Demi LeMarquand, Mike Lynch, Ryan Christ
March 22, 2019
Service An item that was blemished during a previous service visit was fixed. It took several days instead of same day as originally promised but the work tur An item that was blemished during a previous service visit was fixed. It took several days instead of same day as originally promised but the work turned out fine and the employees were friendly and professional. More
by TV
Employees Worked With
Matt Coats
March 22, 2019
Service Center Scheduling Failure History: previous service appointment for wife's 350 GLK was not done correctly resulting in oil filler cap being improperly installed and oil leaked History: previous service appointment for wife's 350 GLK was not done correctly resulting in oil filler cap being improperly installed and oil leaked all over hot head and exhaust manifold causing huge oily mess all over front of vehicle. Dealership accepted responsibility for error, cleaned vehicle and topped off oil. Additionally offered to perform next service at no charge. 10,000 miles later scheduled next "B" service. Wife drove to dealership to schedule service appointment with pick up of her vehicle from her place of employment. No one from dealership showed up at scheduled appointment time to pick up vehicle. Call to service department resulted in confusion as nothing had apparently been scheduled on appointment calendar to pick up vehicle from my wife's place of employment. Still awaiting promised phone call from service writer to arrange to pick up vehicle 1.5 hours after "scheduled" service appointment. This does no present as professional customer service and certainly not what one would expect from a Dealership Marquee who advertises themselves as being "the Best or Nothing" --empty words! More
by kevincooper3364
Employees Worked With
Service department in general starting eith the initial service of the vehicle leading up to the incorrect installation of the oil filler cap after the previous oil change.
March 22, 2019
absolutely excellent its all about dan and then service my vehicle gets!! period ! i am always greeted immediately and given a clear account of the work that will be done its all about dan and then service my vehicle gets!! period ! i am always greeted immediately and given a clear account of the work that will be done. scotty is always there and does a great job too. More
by Rogerlyn
Employees Worked With
scotty , Daniel Clark
March 22, 2019
Fast and friendly I received a recall notice for the driver and passenger airbags on my GLK. I made an appointment with MB of Eldorado Hills to do the work. They were f I received a recall notice for the driver and passenger airbags on my GLK. I made an appointment with MB of Eldorado Hills to do the work. They were fast and friendly and even supplied me with a courtesy vehicle so that I could complete my errands while my car was being repaired. My car was finished faster than expected and was freshly washed. Very pleased with my experience! More
by Lana Norlander
Employees Worked With
David Kaplan
March 19, 2019
Excellent service Love coming to Mercedes-Benz of El Dorado Hills. Everyone treats you like family from the front to the back of the store. It's always a pleasure to Love coming to Mercedes-Benz of El Dorado Hills. Everyone treats you like family from the front to the back of the store. It's always a pleasure to stop by - even if it's for a repair. Loaner cars are always appreciated. The service department gets you on your way in record time and with a smile. More
by MLB
Employees Worked With
Daniel Clark
March 19, 2019
First Service Brought my 218 E300 for it's first service (prepaid) plus software updates. I was provided a loaner because of the time needed to complete the softwa Brought my 218 E300 for it's first service (prepaid) plus software updates. I was provided a loaner because of the time needed to complete the software updating. Everything went very smoothly. More
by stevev
Employees Worked With
Daniel Clark
March 17, 2019
Great service. Appreciated the nice shuttle service; dropped me off and picked me up. Driver was friendly. My car was ready on time and super clean. Appreciated the nice shuttle service; dropped me off and picked me up. Driver was friendly. My car was ready on time and super clean. More
by SANDIE
Employees Worked With
Gayton DeRosa
